Papergang Reviews

Name: Papergang
Address: Papergang, Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.65

4.7 Rating 1,553 Reviews

92 %

of reviewers recommend Papergang

Company Reviews

Questions

Metrics

4.7

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

Write Your review

Tell us how Papergang made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall it's a great box, I really like the tree initiative they have and working with artists is really neat. Personally I think some of the boxes fall flat with ideas. And while every box isn't for everyone I think some are more...gifted than others. I think more can be done with the artists theme sometimes! But overall a great product!”

Helpful Report

Posted 3 years ago

Hi Samantha, Thanks for your review! It's great to hear you've been enjoying the boxes, we'd actually love to hear from you if you have any products or designs that you'd like to see in the future of Papergang. Feel free to drop your ideas through to help@papergang.com! Thank you The Papergang Team

Posted 3 years ago

“I am generally happy with my Papergang subscription box and look forward for it coming through my door each month. However, I really do not like getting pins or patches. I feel that these are not stationary related. Although I do appreciate that some will like them. Also maybe shake it up a little like to include pencil case, desk tidier etc….the box’s are beautiful and can see time has been spent on the design. I would recommend it.”

Helpful Report

Posted 3 years ago

Hi Emma, Thanks for taking the time to leave this great feedback for us. We find it really important to get customer feedback on our included products and designs to ensure we're producing the best Papergang boxes we can. We'll be passing your feedback back to our creative team who curate these boxes, from the products included to the designs used, for further review, thank you. The Papergang Team

Posted 3 years ago

“It is supernice. Also good stuff. Good kwaliteit. Groetjez C”

Helpful Report

Posted 3 years ago

Hi Celine, Thanks for your review! we're delighted to hear you are enjoying the range and quality of products included in the Papergang subscription! Thank you The Papergang Team

Posted 3 years ago

“Beautiful and always different products. But the shipment to Italy is very long.”

Helpful Report

Posted 3 years ago

Hi Ilaria, Thanks for your review, we're glad that you enjoy the variety of products and designs our creative team works hard to produce :) Our team are currently working on a update for our shipping so we hope this improves the overall Papergang experience for you! Thank you The Papergang Team

Posted 3 years ago

“Some amazing products although some have been disappointing not too sure how long I'll keep the subscription for this reason”

Helpful Report

Posted 3 years ago

Hello Gill Thank you for taking the time to leave your review with us. We're very sorry to hear that you have been disappointed with some of the products you have received in your boxes. A member of our team is going to be in touch via email as soon as possible as we would love to hear what products you felt weren't a good fit and what could be improved. The Papergang Team

Posted 3 years ago

“First pack was outstanding, next 2 quite nice too, so far i only had 1 that was not up to my liking...... i guess it all depends on taste, overalk welk worth it.”

Helpful Report

Posted 3 years ago

Hi Martyna, Thank you for your review! We work with independent designers to produce our box designs, we're always trying to include new fresh designs but know not all designs will work for everyone. We'd love to hear some feedback from you on what designs you'd like to see in our future boxes! We'll get in touch with you shortly :) The Papergang Team

Posted 3 years ago

“I love getting a new set of stationary every month, and it's great to see Papergang giving artists a platform.”

Helpful Report

Posted 3 years ago

Hi Zoe, Thank you for your feedback! We're delighted to hear you've been loving the designs by our featured independent artists! The Papergang Team

Posted 3 years ago

“Very nice material!”

Helpful Report

Posted 3 years ago

Hello Juliana Thank you for your lovely feedback. If there is anything you think we could improve in regards to the boxes we'd love to hear from you via help@papergang.com :). The Papergang Team

Posted 3 years ago

“I love stationery and all the paraphernalia that goes with keeping handwritten notes, reminders and lists, so this subscription was a brilliant present to receive. There were greetings cards - some I used. There were pink scissors and pretty tape which I loved. There were good quality hard-backed notebooks with pretty covers and sweet illustrations inside. There were pretty little sticky notes that didn’t really stick. There were purple paper clips and coloured pencils in a cute little bag. There were dayglo pens and coloured biros. There were some items I’d never use or be interested in - burger badges and space man stickers spring to mind. Receiving a regular box of stationery in the post was absolutely delightful for me as a grown up list-writer - I imagine that for a teenager in full time study this would be perfection.”

Helpful Report

Posted 3 years ago

Hello Thank you for your super detailed review and great feedback. It's really good to hear which items you found usefully and which ones you thought weren't the best fit. I have made sure to pass all of this information on to our creative team who design the boxes. The Papergang Team

Posted 3 years ago

“I love love the products!! I am still having shipping issues - you have the correct address on file, but when the shipper prints the label, it comes up different and i get nasty notes from the post office LOL.”

Helpful Report

Posted 3 years ago

Hello Erin Thank you for taking the time to leave your review. We're very sorry to hear that you are still having issues with the delivery of the boxes. We have had some issues with the postcodes since we started using a new dispatch system after Brexit came into place. However, this issue should now have been fixed. A member of our team is going to be in touch via email so we can investigate this issue further and get it resolved once and for all. The Papergang Team

Posted 3 years ago

“I've loved almost every box!”

Helpful Report

Posted 3 years ago

Hello Shannon Thank you for your feedback. We're really happy to hear that you have loved most of the boxes. However, we're sorry to hear that some of them might not have been the best fit. A member of our team is going to be in touch via help@papergang .com as we'd love to hear what we could improve about the boxes that weren't a good fit. The Papergang Team

Posted 3 years ago

“It is very Nice things in the boxes. I like it very much. Hopefully no problem with taxes and Brexit.”

Helpful Report

Posted 3 years ago

Hello Lone Thank you for your review, we're delighted to hear that you are enjoying the boxes so far. I'm happy to confirm that we are working on getting the customs charges for all of the Papergang boxes pre-paid before they are sent out so there shouldn't be any repercussions or changes to the payment structure because of Brexit. The Papergang Team

Posted 3 years ago

“I love it! I just wish there was more diversity in the items. There is more to stationary than note pads and enveloppes! Think quills, sealing wax, seals, ink, various types of paper, there is so much more to it than just.. printer paper and inkgel pens”

Helpful Report

Posted 3 years ago

“I’m enjoying my subscription with papergang. The boxes are creative and fun. Although sometimes the contents came be a repetition, but with different design. Still a favorite from a UK subscription!”

Helpful Report

Posted 3 years ago

Hello Thank you for taking the time to leave your review and also for the great feedback. We're sorry to hear that you feel some of the items can be repetitive. We are always looking for insight from our subscribers as to what is and isn't working. We'd love to hear what you'd like to see included in the boxes in the future if you wanted to drop us an email via help@papergang.com? The Papergang Team

Posted 3 years ago

“I really like the Papergang experience overall, with the small caveat that it's the second time in a row that the pens arrive with their caps broken.”

Helpful Report

Posted 3 years ago

Hello Marta Thank you for taking the time to write your review and for the feedback :). I'm very sorry to hear that your pens have arrived with the caps broken twice in a row now. We'd always advise our customers to get in touch with us about any damages once the products arrive as we want to ensure all of the items in your box are of the highest quality each month. A member of our customer service team is going to be in touch via help@papergang.com to look into these damages. The Papergang Team

Posted 3 years ago

“I love my Papergang subscription. I have 4 stars because I didn't recieve my May and April box. I inquired about them and they were sent to me again. However, they were sent together and I was required to pay another 20€ in taxes. I was having problems with my VISA card and couldn't pay online. Therefor the boxes were sent back. I still don't have my May and April boxes.”

Helpful Report

Posted 3 years ago

Hello Malorie Thank you for taking the time to leave your review. I'm very sorry to hear that your replacement boxes are now being returned due to the customs charges. It sounds like the boxes may have been sent with the incorrect courier as these charges should have been covered. A member of our team has now been in touch via email to look into this issue and get the boxes re-sent for you. The Papergang Team

Posted 3 years ago

“I absolutely love getting my papergang box in the post, stationary to your door - what is not to love!? The contents is always very well made and I find it a great way to support new and rising artists. Sometimes the items have not been completely to my taste but that is always going to happen at some point, you cant love everything 100% of the time - and I am always able to find them a loved home (usually as a little pick me up to a friend). It has definitely been one of the highlight finds of lockdown - thank you papergang!”

Helpful Report

Posted 3 years ago

Hello Caroline Thank you for taking the time to send over your review and for the lovely feedback. We're so happy to hear that you have been enjoying the boxes, even if all of the products included haven't always been to your taste. We'd love to hear what you feel could be added to the boxes to improve them, if you wanted to drop our team an email via help@papergang.com? The Papergang Team

Posted 3 years ago

“I like Papergang boxes and I like now how I/we have been able to have sneak previews of the months up coming box. Sometimes some of the items I have not liked, like the paper clips, and the planners as I have never really used either. I prefer stables to paper clips. But I pass those of to friends/family on those occasions.”

Helpful Report

Posted 3 years ago

Hello Alex Thank you for taking the time to leave your review and for the great feedback. It's good to hear that you are a fan of the new preview feature. The Papergang Team

Posted 3 years ago

“I really enjoy the monthly packages. Even the wrapping paper and the box itself are fun. Fills my stationary craving perfectly. A small minus is that the pens don’t write all that well. Now that you are shipping links with tracking they come quickly too.”

Helpful Report

Posted 3 years ago

Hello Stephanie Thank you so much for your lovely feedback and for taking the time to leave a review with us. We're sorry to hear that some of your pens haven't been of the best quality. We would always our subscribers to get in touch via help@papergang.com if any items aren't working to the best of their ability as it's like you may have been sent a faulty pen. The Papergang Team

Posted 3 years ago

“I love the designs, and the artists are incredible, but sometimes I feel like the boxes are a bit repetitive. Pencils paper clips and a note pad for example. And I’ve received the same kind of organising notebook twice. I plain notebook for journaling would be more practical, stickers, stamps, letter sets. More of these would be lovely”

Helpful Report

Posted 3 years ago

Hello Natalie Thank you for your feedback and for taking the time to leave your review. I'm sorry to hear that at times you have felt the products aren't as varied as you would have wanted. I have made sure to pass this on to our creative team who design the boxes. With regards to the organiser notebook, as each individual one of these fits 4 months, we are including 3 this year so you can have a full years worth :). The Papergang Team

Posted 3 years ago

Papergang is rated 4.7 based on 1,553 reviews