Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,431 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The card was delivered very late after the event”

Helpful Report

Posted 8 years ago

“When the card arrived it looked cheap and not worth the money I had paid.”

Helpful Report

Posted 9 years ago

Hi Cat - Thanks very much for your feedback here - we're really sorry to hear this. Our cards are printed on high quality 324gsm mohawk card stock which is very popular with our customers for a premium greeting card, so we're really sad to hear you didn't enjoy this! If you're able to send a photo over of your card, we'll be able to look into this to check that the print quality was as it should be. Apologies again for any disappointment here.

Posted 9 years ago

“The notebook that I ordered, although very beautiful, was insubstantial for in excess of £10. I was not good value For money.”

Helpful Report

Posted 9 years ago

“Despite the fact that I ordered the birthday card on a Monday for the Wednesday it arrived on the Friday. 2days too late.”

Helpful Report

Posted 9 years ago

“The paper quality was great but the icon that was printed at the top for me just let it down.”

Helpful Report

Posted 9 years ago

Hi James - we're glad to hear you loved the paper quality, but sorry to hear you were disappointed with the design you chose - we'll follow up via email to understand why this was.

Posted 9 years ago

“I was disappointed that it was not a hard back cover”

Helpful Report

Posted 9 years ago

Hi Jeanette - thanks very much for your feedback, I'm so sorry to hear you were disappointed with the notebook you ordered. This is advertised on our website as softback, with a 324gsm cover, but we will certainly look into the possibility of offering hardback versions in the future.

Posted 9 years ago

“I thought for the price of £12 that the book (dachshund) was thin and not really value for the price. I did like the diagram on the front cover thought.”

Helpful Report

Posted 9 years ago

“Ordering was very easy, but the product was not what I expected, it was much smaller that that I could have bought in the High St, at a 5th of the cost.”

Helpful Report

Posted 9 years ago

“My cards took two weeks to arrive, by which time I had already replaced them, so by the time they arrived they were useless. On a previous order, my card was lost in the post so I had to buy an alternative again. The cards are lovely but I'm not sure I would buy them again”

Helpful Report

Posted 9 years ago

We're really sorry to hear you've had delivery troubles Brittany - this is very unusual. We'll be in touch to ensure these issues were resolved if you got in touch at the time, and to help you out further if not.

Posted 9 years ago

“Brilliant cards, but the referral process and the £10 credit is awful. Tried to contact many times, finally got some comms and after trying to feedback to help them they thought I was just after the £10. Eventually said we'll send the £10 credit and never did. Poor show folks.”

Helpful Report

Posted 9 years ago

“Really dissapointed in the quality was expecting a hardback cover and the internal pages were not particularly good either.”

Helpful Report

Posted 9 years ago

Hi Becca, We're so sorry to hear you were disappointed with the quality of your notebook, and have sent you an email to help you out further with this!

Posted 9 years ago

“The service was very quick and a beautiful choice of designs. However, I was disappointed with the quality of the notepads. Only a thin cardboard cover, at £12.99 per book I expected better quality.”

Helpful Report

Posted 9 years ago

“Printing was so-so. The dark colour on the proposed design was liable to discolouration if scratched and the edges showed fade where in packaging/handling the dark blue had discoloured. With time sensitivity we had to use them and hope they didn't get worse in the post but this should be reviewed as the current ink/printing is not very resilient.”

Helpful Report

Posted 9 years ago

Hi Ben - very sorry to hear you were disappointed by the printing quality. It's unusual for there to be a problem so we'd love to understand more. A member of our customer service team will be in touch if that's ok. Thank you

Posted 9 years ago

“The card was for my daughter's wedding day and it never arrived!”

Helpful Report

Posted 9 years ago

Hi Elaine, Very sorry to hear your card never arrived! We'll refund you straightaway - if you'd like us to send a reprint of the card please email support@papier.com. Thanks & apologies again.

Posted 9 years ago

“Ten envelopes short in order, emailed to tell you. no-one got back t me and haven't received envelopes. so over all not happy!”

Helpful Report

Posted 9 years ago

Hi Cerian - so sorry to hear this. We never received your email but will of course send you the remaining envelopes and give you a refund for the inconvenience. Someone from our support team will be in touch shortly. Thanks!

Posted 9 years ago

“I purchased a photocard and unlike other companies (moongpig etc) where they let you know that your image isn't of high enough quality, Papier don't. My card was printed and was so pixelated that you couldn't decipher faces or features. The image was taken with an iPhone 6 and has printed in good quality as a print elsewhere. I have no idea what Papier do in compressing the image for print on the card, but the quality was really very poor. Disappointing as their designs are much prettier than other companies, but with quality this low, I won't be purchasing again.”

Helpful Report

Posted 9 years ago

“Beautifully packaged and exquisite quality and quick delivery however, unfortunately there was one envelope that had been folded and another one of the wrong colour. I'm sure it was a fluke, otherwise great service.”

Helpful Report

Posted 9 years ago

Hi Fenella, thanks for your feedback but really sorry to hear there was a problem with your envelopes. Do let us know if you would like any replacements - we'll also refund you for some of your order to make up for the inconvenience.

Posted 9 years ago

“1st order I received (valentines) said my husbands name on the inside but 'Robert' on the outside. It was my fault, but wasn't checked at the time of print or sent a message to check which made it a £5 useless item. But still ultimately my error. However, 3rd order wrong, sent envelope no card. Contacted and sent wrong card. Contacted again and sent card with wrong spelling of my husbands name. Didn't realise it was wrongly spelled until writing it. Checked that time and definitely not my fault. Wouldn't order again despite loving the look and quality of the cards.”

Helpful Report

Posted 9 years ago

“!st card had the wrong name on the front 2nd card didn't turn up 3rd card.....I'll keep you posted!”

Helpful Report

Posted 9 years ago

“My first card I ordered for my sister birthday came printed wrong. There was a large white margin by the fold, I sent a picture to complain and was told a new one would be sent first class, but it arrive a week late! So had to give her the badly printed card”

Helpful Report

Posted 10 years ago

Papier is rated 4.6 based on 17,431 reviews