Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,433 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,433 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Tori

Papier 2 star review on 21st December 2025

Anonymous

Papier 1 star review on 19th December 2025

Anonymous

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644

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product itself is nice but literally one letter at the end of a word was italicized when nothing else was and if someone had done a quick lookover before printing it would easily have been caught. No time to reorder.. would not use this company again.”

Helpful Report

Posted 6 years ago

“For the cost of the wedding photo book, I am really disappointed with the quality of the cover of the book. There could be a lot more that could be done to make it better and worth the cost. There is no writing on the spine and the back is plain - not great if you want to put it on a bookshelf with the spine showing. On the other hand, the photos on the inside where printed on good quality paper and look great! It is just the cover that lets the book down. Printing and delivery was really quick.”

Helpful Report

Posted 6 years ago

“Notebook looks great however a lot thinner than I thought it was going to be and a lot thinner than it looks on the photos. Definitely not worth the price I paid.”

Helpful Report

Posted 6 years ago

“I was unhappy with the quality. My planner arrived with damage to the fore edge, and the paper inside is poor quality. Several of the pages were wrinkled, and the binding glue was sloppily applied (several places where had leaked onto the page.)”

Helpful Report

Posted 6 years ago

“We ordered some samples which turned out beautifully. We then picked one design and ordered 75 cards. The print quality of the final order was not as good and the colours looked faded. Almost like there was an issue with the printing and the colours used. The image quality appears poorer too even though it is the same high res image we used for the sample. Very disappointing for the price paid. I wonder if Papier use a different method of printing for bulk orders where quality suffers?”

Helpful Report

Posted 6 years ago

“Wouldn’t recommend Papier’s photo books at all. The image quality just isn’t there for the price you pay - they are also not printed on glossy paper, which doesn’t help either.”

Helpful Report

Posted 7 years ago

“I bought a Midnight Rose diary after seeing it online and falling in love with the cover. It took a week to arrive, apparently because I had ordered a customised one. But that was ok - it was the fact that the quality is not what I expected for a diary retailing at £21.99. The colours are not as bright as the online photo. It's just a matt print with no texture. Yes, there are monthly planners etc and the layout is good, but the paper isn't premium quality either - sorry! I had bought a cheaper one (from somewhere else) in the sale for under £8 and that one is a better quality diary. I do regret this purchase and I can't even give it away!”

Helpful Report

Posted 7 years ago

Hi Hanife, We are very sorry to hear you are not 100% happy with your diary. In regards to the delivery time, as our products are all personalised, they are made from scratch for each customer, diaries do take 2-3 working days for production and as Royal Mail untracked delivery was selected, this takes a further 1-2 working days for delivery. If you wish to speak to one of ur agents to discuss this further, please do contact us on support@papier.com :)

Posted 7 years ago

“I ordered 3 books (2 hardback notepads and 1 paperback) all seemed well as they were printed nicely and arrived in a reasonable amount of time however one of my hardbacks had the lined pages printed upside down where the large gap for writing titles was at the bottom instead of the top. I don't plan on returning it as i can make do with it as it is but it was quite annoying considering how expensive they are.”

Helpful Report

Posted 7 years ago

Hi Esme, I am really sorry to hear that your order arrived in this state. If you wish to have a replacement, please email us at support@papier.com and one of our agents will organise this for you!

Posted 7 years ago

“These diaries are beautiful on the outside, and I thought it was great they could be customised - seemed too good to be true! Unfortunately this was the case. The very first time I used mine the ribbon fell off. I was disappointed that this should fall apart so quickly! On top of this, my order took over a week to be sent, with no communication about this. It turned out it had failed quality control initially, and had to be done again. It is great they are checked, however I was disappointed to receive no communication until I asked about it. I had looked at many things I would like to buy from this site, but unfortunately do not think I will be ordering from them again.”

Helpful Report

Posted 7 years ago

Hi Ash, So sorry for the trouble here - this is not up to our usual standards at all! We would be more than happy to organise a replacement diary for you - if you send us over an email to support@papier.com and one of our agents will organise this for you :)

Posted 7 years ago

“My new diary for 2019 just arrived. Beautifully wrapped and gorgeous to look at with personalisation the extra touch to please. Simple and non fussy layout I just loved .. However ... ! Two stars may seem unfair but paper quality is everything when one starts to use a diary on a daily basis and make entries. The pages are so irritatingly thin with ink (even biro) going right through making what appeared on the outside a quality product feel cheap. I know this is going to bug me all year .. Such a shame Papier .. quality must be there at all levels ..”

Helpful Report

Posted 7 years ago

“Timely shipping, but very cheap looking diary.”

Helpful Report

Posted 7 years ago

“Sadly, the diary is not at all what was advertised/what I thought it would be. The diary is smaller than I imagined. It seems like a glorified thin notebook with a spine that restricts the diary's ability to open well. I repeat - the spine is not well built and RESTRICTIVE. If you are looking for a sturdy and generous diary that has ample space but is well made - DO NOT buy from Papier!! Save your money and buy elsewhere!!!”

Helpful Report

Posted 7 years ago

“I loved everything about the contents of the book. I was disappointed that it wasn’t a hard cover book. I automatically assumed that it would be a hard cover. Other than that it would have been a 5 Star for me.”

Helpful Report

Posted 7 years ago

“Nice card but 50p envelope didn't turn up!”

Helpful Report

Posted 8 years ago

Hello, I'm so very sorry that your envelope didn't arrive, but I can see that one of our agents has been in touch with you about the matter. Apologies once again for the trouble. Papier Support Team

Posted 8 years ago

“Great quality, but disappointed with customer services. My advice would be check the dimensions on everything before ordering as the previews are really misleading - the website doesn't show you the preview of what it actually looks like. Also the spacing looks different on screen as to online - just one to watch!”

Helpful Report

Posted 8 years ago

“I ordered two diaries which looked great but the quality of the covers was very poor for something that needs to last and be used for a whole year.”

Helpful Report

Posted 8 years ago

Hello Sarah, we're so very sorry to hear that you were disappointed with your order. I believe one of our agents has now been in touch to resolve the issue.

Posted 8 years ago

“Unfortunately my order never arrived after a month and I had to contact papier twice before I finally received the book I had ordered for my son’s 1st birthday. By then the event had well and truly passed. The redeeming thing for Papier was that they gave me a full refund on the book ordered.”

Helpful Report

Posted 8 years ago

“I ordered 2 books for my 4yr old Granddaughters for Christmas- they didn't arrive. After several attempts to contact the company I received a reply. To be fair - they were prompt in returning my money with apologies. I really wanted the books 😔”

Helpful Report

Posted 8 years ago

“Very over priced for a cheaply produced note book. Binding fell apart and much better products on the net”

Helpful Report

Posted 8 years ago

“The product was fantastic and the delivery from time of order to receipt was very quick so five stars for that. The website was appalling and even a very experienced operator found it a nightmare you are very lucky that we continue to struggle and you got the order.”

Helpful Report

Posted 8 years ago

Papier is rated 4.6 based on 17,433 reviews