Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,431 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the paper quality was good the print quality on my photo cards was really poor / blurry / streaky. Wouldn't order from here again as I also ordered a normal birthday card which was also poorly printed too. Very disappointed.”

Helpful Report

Posted 5 years ago

“I've order a medium size hardcover photo book for £82 recently, and wasn't satisfied with the quality of many pages. Though some of the photos look pretty nice (the ones printed on a full page), most of the smaller images (ex, 4x4 inches square photos) seem to be hugely compressed and even with some strange dots and lines on them. The support said it's because of "low resolution originals" which seems quite unfair to me, cause even my iPhone photos are around 4MB (they recommend at least 2 MB) and I've never have this problem with another agencies even on a larger flat lay pages. Anyway, I shouldn't have to use only camera photos for a small memory photo book, should I? It seems to me like a lot depends on a printers that are used. This printing quality reminds me a home printer :) Also the support said that they don't recommend using black&white photos or the one with many shadows or taken at night, but there was no visible information about that fact when I was creating my book. Probably these guys just don't specialize on photo books, cause I see a lot of good review on their cards and stationary.”

Helpful Report

Posted 5 years ago

“I ordered a soft back notebook and was disappointed. I was expecting it to have the same amount of pages as the hardcover notebook but it only has 37. And for $20 I think this is a rip off. It has way less pages than the hard back it should be closer to $10.”

Helpful Report

Posted 5 years ago

“I’m usually a huge fan of Papier but I got a photo book made for my sisters birthday with photos from her gap year, but the book itself did not have a wow factor at all. It seemed like it was printed on usual paper and then given a nice front cover. I’m disappointed after spending just under £40 on it, I could have made this myself.”

Helpful Report

Posted 5 years ago

“I'm disappointed in the quality of the paper in my planner because it's thin which means the ink bleeds through. Before writing anything you can see the lines from the page on the other side. The paper needs to be thicker.”

Helpful Report

Posted 6 years ago

“I was so excited to use this diary, considering the personalised cover and variety of lined pages within. However, given the price, I expected a better quality product. It is disappointing that the paper is so thin (you can see through two pages of writing), the cover scuffs and dirties quickly, and there is no elasticised band to hold the diary closed or or a small storage pocket, which seems to be almost standard of better quality diaries these days. Furthermore, the laminate finish on the diary's cover greatly cheapens the look of the product (where other diaries appear more likely to use a material/leather-type finish). While I like the weekly, monthly and yearly layouts within the diary, this is not enough to make up for the low quality of the product given its comparably elevated price.”

Helpful Report

Posted 6 years ago

“Was so excited to use this bullet journal but the pages are too thin to use anything other than biro and the dotted squares are so small compared to other dotted notebooks. Very disappointing as I loved the design and personalisation.”

Helpful Report

Posted 6 years ago

“I’m disappointed with this diary given the cost. The design is attractive but it is bound with a standard card covering reminiscent of old school workbooks which creases and scuffs easily and shows finger marks. The diary does not open flat which is a sign of lower quality binding. The paper is too thin and translucent, although nice to the touch. There is no elasticated band to keep the diary closed. There is no storage pouch which should be standard. Overall I would expect better for what it supposed to be a higher quality brand and the price tag that goes with that.”

Helpful Report

Posted 6 years ago

“For the price range, you expect good paper quality which is definitely not the case ! In fact, the paper is so thin that it is see through. So if you use an ink pen, it’s over for your diary ! Other than that, the cover is beautiful but then it doesn’t match the low quality of the inside ! Think about it.”

Helpful Report

Posted 6 years ago

“I was sad when I received my order. The notebook was much thinner than I expected. I was hoping to give it as a gift and I was disappointed in the quality.”

Helpful Report

Posted 6 years ago

“I received my personalized planner in the mail today, and I am underwhelmed and disappointed to have wasted my money on this product. The planner’s pages are so thin that they are transparent. The month views are lumped together at the front of the planner, rather than at the beginning of each month associated with the weekly view order. This, combined with the poor weight of the paper, means that you cannot write on the month views without them showing through to the next month. There are no tabs or other demarcations that would allow you to easily flip from month to month within the body of the planner. There are roughly 18 extra pages at the end of the planner that serve seemingly no purpose, except to add more weight to an already heavy item. The planner is aesthetically pleasing, but functionally almost worthless. I will be throwing this in the garbage, and buying a generic but functional planner from Staples. What a waste.”

Helpful Report

Posted 6 years ago

“An okay planner, but a lot smaller than I had expected. For the price I believe this product should have been notebook size.”

Helpful Report

Posted 6 years ago

“I love the artwork and the fact you can personalize these notebooks. I was however, disappointed with how thin the notebook was, I was expecting a thicker book with the price. That's the only downside, I don't know if I would purchase again.”

Helpful Report

Posted 6 years ago

So sorry to hear you are not 100% happy with your notebook. We always appreciate feedback from customers and will take this on board for consideration, thank you!

Posted 6 years ago

“I was really looking forward to this diary, but I have to say I am disappointed with the layout. Unfortunately it wasn't clear from the product page that the month view, list view, and week view are each grouped together, rather than grouped by month. So all of the month view pages are together, followed by all of the list view pages, followed by all of the week view pages, rather than, for example: january month, list, week; february month, list, week; march month, list, week, etc. I shouldn't have assumed but it just seems such an illogical way of doing things I never considered it. It breaks up the flow, so that you have to be constantly flipping around the diary instead of a nice consecutive flow. I wish Papier had stated this more clearly on the product page as I feel a bit deceived. I'll still make use of it because I don't want to be wasteful, but unless they adjust the layout I won't be buying another next year. Also, the marble printing on the cover looks a bit cheaper than I expected. Otherwise I do like the feel of the book and the thin pages, and the simplicity of the design.”

Helpful Report

Posted 6 years ago

“Quick delivery. Thin pages in the diary. It is and will be hard to use when you actually start writing in it. Please remove the extra dotted/lines pages at the back and replace it with thicker pages for the diary overall. I am not the first review regarding this. I thought the Papier diaries would ones that I could rely on and use forever, but, until they change the pages I think I’m still on the hunt for an amazing one. Please refer to the pictures - save yourself from the diary, maybe get a notebook instead.”

Helpful Report

Posted 6 years ago

“At the time I purchased this they did not give the thickness of paper. This paper is THIN. You can see right through to the next page, and ALL pens will bleed through, which makes writing in it very unpleasant. The outside is beautiful and this WOULD** be a good journal if it weren't for the abysmal paper quality. Just terrible. Do not recommend unless you want to write in pencil, and don't mind seeing the next page through while doing so.”

Helpful Report

Posted 6 years ago

“I ordered a planner on the December 13th- it said it was not going to get here until December 27th. I thought that was long, but I didn't really need it until the 31st. On the 27th I had not received planner yet. I asked customer support about that (very helpful and friendly) and they said the package got lost. Now I will not receive my item until January 6th. Overall I feel like you should not wait a month to receive your item. Good customer support- poor delivery. This drives customers to use amazon instead.”

Helpful Report

Posted 6 years ago

“Ordered a planner on December 13th it said it would come in on the December 27th. Today comes around, no package. I reach out to customer support (very friendly) and they said the package got lost. I will get a new planner now on the 6th of January. Excited for the product but feel really bummed out that I don't get my package quicker than that. It will now have taken my package 24 days to arrive from original purchase date.”

Helpful Report

Posted 6 years ago

“When I ordered, I wrongly assumed that the cover would look like beautiful hand printed paper, instead it looks like badly digital printed cardboard. This notebook does not look elegant, it looks cheap.”

Helpful Report

Posted 6 years ago

“Arrived today and some of the pages were stained. The quality of the paper inside the diaries isn't great, and almost see-through to write on. Prefer the quality of BusyB diaries which are half the price.”

Helpful Report

Posted 6 years ago

Papier is rated 4.6 based on 17,431 reviews