Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,220 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,220 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Anonymous

Maans

Genesis Clarett

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered three custom photo hardback notebooks, which were placed in two different orders. My first notebook had an attached bookmark. My second order arrived with two notebooks, neither of which had attached bookmarks. I have no idea why all three weren't made with bookmarks... They're the exact same product! The listing provides no explanation and neither do my order forms. I also never got a shipping confirmation for my second order, and the customer service request I submitted was answered by the UK Papier branch. I live in the United States and dealt with the US Papier website. I don't know why they sent my help requests to the UK. Regardless, it wasn't overly helpful to have someone overseas answering questions about US shipping. UPS didn't deliver, the way I was told they would. USPS did. Finally, one of the three journals arrived with severely crushed and damaged bottom corners. No one has been available the times I've tried to use the customer service live chat (maybe all the Papier representatives are in the UK?). Regardless, I'm still waiting for responses via email. I'm not very happy, considering how much I paid. I could have gotten three Italian leather journals from Barnes and Noble for cheaper.”

Helpful Report

Posted 5 years ago

“The cards are nicely printed but but 2 orders were wrapped together and there was no presentation box so the cards/envelopes can't be sent as a present as intended.”

Helpful Report

Posted 5 years ago

“The layout is wonderful. The easy way of putting a photo book together is brilliant. But the quality of the prints is incredibly disappointing. Papier is not cheap and I feel I paid for their marketing rather actual quality. It is expensive so I expected an appropriate product. The issue: The photos came out incredibly dark and partially blurred, it's really hard to understand what is going on in some of the pictures - and no, it's not the files. It might be the paper, its feel is nice, it's kind of old school thin cardboard, but frankly not a good choice for prints. So overall, I would go for a different provider again. I tried a few different ones, I quite regularly get a photo album sorted, and for the first time failed with my choice. Sorry Papier, maybe we'll try again in the far far future.”

Helpful Report

Posted 5 years ago

“I thought the book was difficult to make on my phone took 2 hours. I also thought the paper would be glossy not matte”

Helpful Report

Posted 5 years ago

“Arrived late, ordered on 17th sept, arrived on 26th september. Very dissapointed with the new 2021 Diary format, only some of the changes are described on the website, the old diary had 17 leaves of lined/squared/plain paper at the end all of which i have used for the last two years i loved my last 2 papier diaries, the extra month of December 2020 in the 2021 diary is superfluous and a waste(i still have my 2020 diary)much preferred the Jan -Dec format. Previously there was the year to view , then each month to view, followed by all the monthly to do lists, then the full diary with a week to view. Now the monthly to do lists are interspersed throughout the diary and the last two pages of most months (not all months though) are repeated! for example, end of march last two pages 29, 30, 31 march on lhs page then on rhs page we have 1-4 april...then a lined page then the April to do list followed by 29, 30, 31 march on lhs page then on rhs page we have 1-4 april AGAIN. it is a waste of paper, pages and is confusing...why have so many dates repeated. Same repition is seen for april, may, june, july, august, sept, oct and nov. It is horrendous, how am i supposed to find important information with over 50 dates repeated?”

Helpful Report

Posted 5 years ago

Hi Cherry, I am sorry to hear you are not 100% happy with your order! If you would like to contact us on support@papier.com and we can assist further with this!

Posted 5 years ago

“The cover design and quality are absolutely beautiful. The layout of the planner itself is terrible and not authentically reflected in the product images. Its grouped my all the months, all the goals sections, then all of the weekly notes. Rather than have each month with its own section. Therefore I find myself flipping back and forth between sections. Its a quite chaotic layout. Pretty product but not very functional or organizational purposes”

Helpful Report

Posted 5 years ago

Hey Alexis! I'm so sorry to hear that you were not happy with your planner! We have changed the layout of the diaries and planners due to past feedback we received on our old layout. If you'd prefer, we are happy to send you a 2021 diary which is dated! Please feel free to email us at support@papier.com and we can arrange this for you :-) Best Wishes, Customer Service

Posted 5 years ago

“I ordered a Le Moderne 2021 diary in vintage emerald. The colour and design are lovely. But the diary itself arrived damaged. The corner was crushed and the back cover was scratched. While diaries inevitably sustain wear and tear in the course of their use, I expect mine to arrive in good condition. The delivery box itself was in good condition, leading me to think that the diary left Papier's warehouse in this state. I contacted Papier, but have not received a reply.”

Helpful Report

Posted 5 years ago

Hi Anne, I'm so sorry to see that your order arrived with some damage! Sadly I cannot seem to find any emails from yourself. Please do feel free to email us over at support@papier.com or jump onto our live chat and we would be more than happy to assist with this! Best Wishes, Customer Service

Posted 5 years ago

“I was very excited to get a custom planner this year and I really liked the Pahari print. Unfortunately, I just got my order today and the front is completely blank. I think there was some sort of printing error as you can see the second half is printed. I waited a bit for this to come in so I’m sad that one of the main reasons for purchasing ended up just being blank. I contacted them by email and WhatsApp so hopefully it will get resolved, not sure yet. I’m waiting to see what they can do so I haven’t written in it or tested the papers inside. It looks nice as it did online but that’s all I can say. I am glad there was no plastic packaging :) so for this the 2 stars.”

Helpful Report

Posted 5 years ago

Hello there! I'm so sorry to see your diary was received with the incorrect cover! I can see my colleague has arranged a swift replacement for you, I do hope this helps! Please do let us know if we can assist further with anything else. Best Wishes, Customer Service

Posted 5 years ago

“I ordered a bullet journal. Surprisingly, it came promptly, given the fact that it was personalized. Really, really cute though. I love the cover. 2 stars off bec the paper used is really thin. This is a journal after all. Alot of writing will be done to it with markers and such. Any type of ink will bleed through. I already tried. Great idea, just wrong paper quality used for a journal.”

Helpful Report

Posted 5 years ago

“Description on website doesn't reflect what arrived in the post today. Frame does not look or feel like wood, and as for the description of glazing... it's plastic. Poor quality, very light and not worth the £40 I paid.”

Helpful Report

Posted 5 years ago

Hey Lynne! I'm so sorry to hear that you are not happy with your framed print. Our frames are definitely wooden and we use shatterproof glazing rather than glass on our framed prints to avoid any transit damage but I will be sure to certainly pass on your feedback for you. Please do feel free to email us at support@papier.com to discuss your concerns further so we can assist you with this! Best Wishes, Customer Service

Posted 5 years ago

“I was so excited for my personalized note cards but they were just very poor quality on arrival. The dark blue border was faded on multiple cards and poorly cut. The name and address similarly looked faded and not deeply saturated. Overall just very low quality for the price.”

Helpful Report

Posted 5 years ago

Hi there! I'm so sorry to hear that you were unhappy with your notecards! We would love to help rectify this for you, please can you send us over an email to support@papier.com and from there we can take a look at this for you! Best Wishes, Customer Service

Posted 5 years ago

“I hate to be some who only reviews when something is wrong, but as a long time Papier customer this has really upset me. It's clear that Papier have changed the card you are printing on recently (perhaps cheaper?) and this has caused the quality of the products to severely decline. The textured feel of the old card is gone and this new one is no smarter or nicer than the type I'd give out to children in my class to craft out of. I believe the low quality of card also has negatively impacted the attractiveness of the printing. These cards now look no better than I could print myself. Papier are lucky that Moonpig's cards look so tacky, because this is the only reason I would not order from them instead. I think at the extra price and wait for the card, I will probably stop buying from Papier and buy cards in physical shops instead. Very disappointed as I have always loved Papier and would in the past recommend them to anyone who would listen.”

Helpful Report

Posted 5 years ago

Hey Laura, I'm so sorry to hear that you were not happy with your order. Please do feel free to send us an email at support@papier.com and from there we can take a look into this for you to ensure there hasn't been a production error, and we can work out a resolution for you. Best Wishes, Customer Service

Posted 5 years ago

“The organization of the planner is completely off. Each section is not separated by month so you have to flip back sand forth to find the date you are looking for over and over again.”

Helpful Report

Posted 5 years ago

Hello there! I'm so sorry to hear you were not happy with your planner! Please do feel free to email us over at support@papier.com and we would be more than happy to look into this for you and arrange a resolution there! Best Wishes, Customer Service

Posted 5 years ago

“I was very excited about my customized mid-year planner but was really disappointed and already bought a new one from somewhere else. The paper was extremely thin and see through-- no matter what pen I used, I could see what I had written the previous week and on the flip side of that paper, making it difficult to keep anything neat. The cover was cute, but I do not recommend these planners.”

Helpful Report

Posted 5 years ago

Hey Lucy, I'm so sorry to hear that your planner wasn't received as expected! Please do feel free to email through some images to support@papier.com of the physical item received so we can take a look into this for you and arrange a resolution for you! Best Wishes, Customer Service

Posted 5 years ago

“The customer service was superb, but the delivery and manufacturing of the planner was a letdown. I placed an order for this planner on June 6, was notified a few weeks later that this planner was actually out of stock and that I had the option to wait for my original order or choose a planner that was available. I opted to wait for my original order because I had really liked the design and was willing to wait for it. After waiting for weeks and having to make do without a planner, I finally received my planner on July 24. However, this planner had some kind of manufacturing error. Near the personalization on the front cover and right next to where I have the year "2020/2021" in white font, there is a black dot. This dot stands out because the personalization is in white font and the planner itself is in pastel colors. For the time I had to wait for this planner, I was disappointed to find this manufacturing error. Despite all of this, the planner is beautiful, sturdy, and well designed. I love the layout of the months and am looking forward to using it this upcoming school year.”

Helpful Report

Posted 5 years ago

“Sadly disappointed with the mini photobook I ordered for a friends 30th birthday, mainly because the image on the front cover wasn't straight! Doesn't give the best first impression.. Delivery was all on time otherwise.”

Helpful Report

Posted 5 years ago

Hi there, I'm so sorry to hear that you weren't happy with your photobook! I've taken a look into this for you and it does appear that the images uploaded are very small in file size which can yield a poor print. Please do get in touch with support@papier.com and we would be more than happy to help you out with this! Best Wishes, Customer Service

Posted 5 years ago

“I like the designs and personalization Papier offers, but my expectations have definitely not been met. The notebooks aren't as nice in real life as they look online - I ordered the softback (also thinking they would have the same amount of pages as the hardback, especially for the price being not that much lower) and they are definitely flimsier and the covers are not as nice/thick as some other brands I've purchased cheaper notebooks from, with higher quality and more pages. I was really excited to get my notebooks, but not so excited once I opened the package unfortunately. Maybe should have just gotten hardcover or something. I'll still use the notebooks but will likely shop elsewhere in the future.”

Helpful Report

Posted 5 years ago

Hi Caroline! I'm so sorry to hear that your order was incorrect! I can see that one of our agents has launched an investigation into this and arranged a replacement on an expedited shipping service for you yesterday. If you have any further issues, please do get in touch! Best Wishes, Customer Service

Posted 5 years ago

“I ordered the photo strip card for my boyfriends birthday and when it arrived it was such poor quality, it looked and felt like something I could have made on my inkjet printer at home. I was so disappointed I got in touch to ask for a refund. In addition the card arrived almost folded in half and due to the kind of paper it was printed on it looked even worse with a big crease all the way down the middle. Range of products is great but I wouldn’t order a card ever again. Customer service was good however.”

Helpful Report

Posted 5 years ago

Hello there, Thanks for your feedback! I can see you have been in touch and we have refunded your order for you. Best Wishes, Customer Service

Posted 5 years ago

“I ordered the undated planner on June 1 and was told after that it would arrive June 8-10. I didn't hear anything after then and it didn't arrive until June 17. Gotta give some slack since COVID-19 but when it arrived I was disappointed by the paper quality. You can see almost right through the page and makes it very distracting. I also felt like it was poorly organized to put the 12 monthly calendar pages at the front and then after that 12 pages worth of monthly notes and goals. I can foresee I lot of flipping pages and being lost. I might have too high of expectations though because my last planner was from Golden Coil.”

Helpful Report

Posted 5 years ago

“I am not very happy about the cover page . It seems it is cover with a very cheap paper and the inside papers are those that you can see thought as well. I was also expecting to have a shiny gold around the title and not a printed gold which is more like a beige. The design looks great and the presentation is lovely. Very tidy and minimalist but the material is very poor in my opinion compared to my another diaries.”

Helpful Report

Posted 5 years ago

Hi Joy! I'm so sorry to hear you were not happy with your notebook! I'm afraid this notebook isn't one from our foiled range as shown on our website, I am very sorry for the confusion. You are more than welcome to get in touch with us at support@papier.com if you were unhappy with your order. I do hope you have a lovely week! Best wishes, The CS Team :-)

Posted 5 years ago

Papier is rated 4.6 based on 17,220 reviews