Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,430 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two framed prints as Christmas presents which were ordered well in advance. They arrived mid-December and both were damaged (cracked glass and damaged frame). I contacted customer services and while they were helpful, they offered me either a 20% refund (ridiculous!) or a replacement. I asked for a replacement and was assured they would arrive on 21st December so that I had them before Christmas. They still have not arrived (6th January) and the tracking link they sent me doesn’t go anywhere. I’m very disappointed with the quality of the product and the service.”

Helpful Report

Posted 2 years ago

Hi Jennifer, we're sorry to hear about that experience. I have sent you an email so we can locate that replacement parcel for you. Papier Customer Service Team

Posted 2 years ago

“I have not received my order.”

Helpful Report

Posted 2 years ago

Hi Kristen, I've sent you over an email with full details of how to track your order now it's on its way! Papier Customer Service Team

Posted 2 years ago

“Poor service. Ordered on 20th December 2023 and paid £10 for fastered delivery service, which said 3 days. Still waiting for deliverie 03/01/24”

Helpful Report

Posted 2 years ago

Hi Glenn, we're sorry to hear this! We've sent you an email to track that parcel down for you. Papier Customer Service Team

Posted 2 years ago

“I tried to contact papier customer service about my order over both WhatsApp and email twice, but still haven’t had a response over 2 weeks later. Very disappointing.”

Helpful Report

Posted 2 years ago

Hi Jennifer, we're sorry to hear you didn't receive our response. One of our team will reach out to you ASAP! Papier Customer Service Team

Posted 2 years ago

“Sadly, disappointed that I am still waiting for the order that was promised to be delivered on the 23/12/2023 and still hasn't arrived!”

Helpful Report

Posted 2 years ago

Hi Devendra, we're really sorry to hear that the shipment has been delayed! I have emailed you over an update on where the order is and refunded your shipping fee. Papier Customer Service Team

Posted 2 years ago

“Very poor product presentation”

Helpful Report

Posted 2 years ago

We're sorry to hear you'e unhappy with your product! If you let us know what was wrong in an email to support@papier.com we'll be happy to resolve it for you! Papier Customer Service Team

Posted 2 years ago

“Terrible ordering experience.”

Helpful Report

Posted 2 years ago

Hi Devyn, we're sorry to hear that! Please do let us know on support@papier.com if there's anything we can do to help! Papier Customer Service Team

Posted 2 years ago

“absolutely dreadful - would never use again. Made an order of two books to arrive in time for Christmas. Only one book sent - no real apology or offer to compensate and the new delivery date 4th Jan. Useless!”

Helpful Report

Posted 2 years ago

Hi Rosalind, we're so sorry to hear one of your books was missing! The replacement will be on the way shortly on our fastest service! Papier Customer Service Team

Posted 2 years ago

“The paper quality is not good for the price $40. You can find another band that is cheaper and better. It’s cute but that’s it. I use for my first bullet journal and feel very disappointed. The ink always gets through to the back page when writing down.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! Our paper thickness is 60 lb and we usually recommend using a fine tip pen or a standard biro! Papier Customer Service Team

Posted 2 years ago

“Did not come out the way that it looked online. Not helpful in fixing the invite”

Helpful Report

Posted 2 years ago

“Never received product.”

Helpful Report

Posted 2 years ago

Hi Nick, we're sorry to hear that! I've sent you an email so we can help you track the order down! Papier Customer Service Team

Posted 2 years ago

“While I think the product is beautiful, getting it and getting quality has been challenging. Papier has been very helpful but I still don't have what I ordered. My original order arrived with a wrinkle. I was granted a replacement free but the replacement is over 10 days late and tracking is not working. So now a Xmas gift won't be here in time. It's frustrating given the price point. For a second gift I ordered locally. I framed it myself and the whole project was done in day (rather than weeks) and cost about the same, if not less.”

Helpful Report

Posted 2 years ago

We're so sorry to hear your original order arrived with an issue Colleen, it's certainly not up to our usual standards! It looks like the replacement has now been delivered but if you have any further questions just drop us an email on support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

“Horrible, never ships on time. I paid for extra shipping to be here before Christmas and now it won’t deliver till the 27th….”

Helpful Report

Posted 2 years ago

We're so sorry to hear your order didn't arrive on time! If you can send over your order number to support@papier.com we'll be happy to arrange a shipping refund! Papier Customer Service Team

Posted 2 years ago

“Will never ever buy from here again”

Helpful Report

Posted 2 years ago

Hi Rhian, we're sorry to hear there was a problem with your order! Do drop us an email at support@papier.com explaining the issue and we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

“I found the website very difficult ti figure out and ordered a student calendar only ti find out that it started in August! I am sure I missed this myself but regardless I do not understand why it was even available for Aug 2023-July 2024. Also the colors were more vibrant on the website than what I received in person.”

Helpful Report

Posted 2 years ago

Our apologies for any confusion! Our current academic year diaries (or planners) run from 2023-2024 which is why they are currently in our archive sale. We will be releasing our 2024-2025 academic planners in Spring!

Posted 2 years ago

“I ordered a personalised leather notebook over a week before Christmas with expected delivery on the 22nd December, only to receive an email from Papier on the 22nd December (today) noting that the leather notebook I had ordered was out of stock and my order had been cancelled. The fact that this information has only been shared on the expected day of delivery and t-minus 2.5 days to Christmas (imagine preparing additional stock for Christmas!) is incredibly disappointing. The offer of a discount for my next order is pointless given the gift was intended for Christmas and orders now won't be delivered in time, so I now have to accept I will be one gift down. Having made my order last week, there being no sign of low stock noted on the website (a free suggestion for the website team to work on and claim as an enhancement made in 2024?), and communication to be made on delivery date, I am incredibly disappointed with Papier.”

Helpful Report

Posted 2 years ago

We're so sorry to hear your order was affected by an unexpected shortage of stock. We totally appreciate how disappointing this is so close to Christmas, thank you for taking the time to leave feedback. Papier Customer Service Team

Posted 2 years ago

“Ordered on 20th Dec on a 24 hour express delivery, so it would arrive before Christmas. The website said the last express delivery was 22nd so felt I had enough time. When I received my confirmation it stated it would not come until the 27th despite the express delivery. I contacted customer service and was told if I wanted it by the 23rd I would need to pay over £10 for express delivery. I explained I had shouldn’t need Saturday delivery as I had order on Wednesday on 24 hour delivery so it should have come at the latest on Friday. I was told if I didn’t pay it I wouldn’t receive it. I cancelled the order, very disappointed with the service.”

Helpful Report

Posted 2 years ago

Hi Carole, we're sorry to hear the parcel wasn't able to reach you by Christmas! Thank you for taking the time to give feedback! Papier Customer Service Team

Posted 2 years ago

“Pretty awful really as the caption on the card had been cropped and therefore making the card and its sentiment pointless and unusable”

Helpful Report

Posted 2 years ago

Hi Graham, we're sorry to hear your card arrived like that! I've sent you over an email so we can resolve this for you. Papier Customer Service Team

Posted 2 years ago

“Diary arrived damaged offered 10% refund no thank you said they would send a replacement has not arrived.”

Helpful Report

Posted 2 years ago

Hi! We're sorry to hear the replacement for your damaged item has not arrived. Please drop us an email on support@papier.com and we'll be happy to locate it for you! Papier Customer Service Team

Posted 2 years ago

“I am not happy with what I received for the amount it cost. No foil edged page option. Could not have it without monogrammed. Only one bookmark. Not an interesting choice of colours. Supposedly was leather but did not appear to be. Unhelpful customer services. Would not buy again. Extremely bad value.”

Helpful Report

Posted 2 years ago

We're sorry to hear you're unhappy with your order! All of our leather diaries have an upcycled leather cover with hot pressed foil details, although you can remove the monogram if you choose. Thanks so much for your feedback regarding the foil edged page option. This is not something we offer at the moment but we'll certainly bear it in mind! Papier Customer Service Team

Posted 2 years ago

Papier is rated 4.6 based on 17,430 reviews