Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,430 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality thin paper. Very large - not the size of a journal. Flimsy cover on the “notebook”. Save your money and go to a office supply store and get a spiral for $3. This would not hold up in a backpack for even a week. Definitely not durable for daily use. And unfortunately not returnable.”

Helpful Report

Posted 2 years ago

We're so sorry to hear that! I can see you're now in conversation with Nicole on our team about this but if you need any further help please don't hesitate to reach out! You can always reach us on support@papier.com. Papier Customer Service Team

Posted 2 years ago

“Received my planner and the color was not what was shown on screen. Customer service representative offered me a 15% refund for my dissatisfaction. What a joke! After I told him about the return policy he then said he'd offer a full refund however I was not refunded the full amount.”

Helpful Report

Posted 2 years ago

Hi, apologies for any miscommunication here! Your full refund should come through in the next few days, just let us know if you have any further issues! Papier Customer Service Team

Posted 2 years ago

“Unfortunatly this is the second time a card has taken over a week to arrive and I've missed delivering the card to the person intended.”

Helpful Report

Posted 2 years ago

We're sorry to hear your card didn't arrive on time! I have gone ahead and refunded your delivery cost by way of apology. Papier Customer Service Team

Posted 2 years ago

“I haven’t even received the item. The tracking ID doesn’t indicate when I am going to even receive the item.”

Helpful Report

Posted 2 years ago

Hi Alise, we're sorry to hear that! I've sent you over an email to update you on where your parcel it at the moment. Papier Customer Service Team

Posted 2 years ago

“I will never order from Papier again. They were late and incorrect with my order multiple times causing a 20 day delay in my wedding save the dates. Unfortunately, their services are a waste of time as I never ended up with the correct product.”

Helpful Report

Posted 2 years ago

Hi Melissa, we're so sorry to hear about you experience which is not at all in line with our usual standards. I can see we have now processed a full refund for your order by way of apology. Papier Customer Service Team

Posted 2 years ago

“Avoid this company. They are awful. They have NO customer service and sell an inferior product.”

Helpful Report

Posted 2 years ago

We're sorry to hear you're unhappy with your order! If you send over a description of the issue to support@papier.com we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

“Unfortunately my order was never received”

Helpful Report

Posted 2 years ago

We're sorry to hear that Victoria! We've sent you over an email so we can track down the order for you or send out a replacement. Papier Customer Service Team

Posted 2 years ago

“Very poor books”

Helpful Report

Posted 2 years ago

Hi Sue, we're sorry to hear there's an issue with your order! If you drop us an email on support@papier.com we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

“I ordered valentines card and chocolates on the six of Feb and meant to arrive on 8th. Today is Valentines day and my bf still didn't get his card!! Disappointed!!”

Helpful Report

Posted 2 years ago

Hi Evie, we're sorry to hear that! I've sent you over an email so we can sort this out with either a refund or a replacement for you. Papier Customer Service Team

Posted 2 years ago

“I am still waiting to receive my order nearly 2 weeks after I was supposed to receive it. I was told by Papier support that they were not able to offer any discount for this inconvenience, except refunding my shipping fee. This has been incredibly frustrating and has delayed my timeline of getting my cards to my wedding guests. I would not recommend using Papier.”

Helpful Report

Posted 2 years ago

Hi Susannah, we're sorry to hear this! I can see Melissa from our team is working with you to get the replacement to your as speedily as possible but just let us know if we can be of further help! Papier Customer Service Team

Posted 2 years ago

“I ordered a gift for a friend and was really disappointed. There was no stock or a print issue so it had to come from somewhere else. It took so long to arrive and was well after her birthday. All I got was my postage refunded which isn’t good enough.”

Helpful Report

Posted 2 years ago

We're so sorry to hear your order was late Heather! Thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 2 years ago

“I still haven't received my order. I am tracking with the Post Office. The USPS says it pre-shipment -shipping label created in Braintree, MA on Feb 1, 6:55 am. I am frustrated.”

Helpful Report

Posted 2 years ago

Hi Chrissy, we're sorry to hear your order is missing! We've sent you over an email so we can track it down for you or issue a replacement. Papier Customer Service Team

Posted 2 years ago

“My package got delivered to a random pick up point. It was supposed to be a surprise gift. I was out of the country so couldn’t get it. I was extremely upset and disappoint and still haven’t received a refund”

Helpful Report

Posted 2 years ago

Hi Sarah, we're so sorry to hear UPS did not make multiple delivery attempts and instead delivered to a pick up point. The order has been returned to sender so I have sent you over an email to organise either a refund or a replacement. Papier Customer Service Team

Posted 2 years ago

“Unfortunately the personalised design came off centre, so I emailed to try and resolve the issue. I was advised in a polite way that essentially it was my fault as it looked like that in the preview. I pointer out the editing options are limited, I added my name and selected the option to center the design and if that's not centred the design, it's the fault of how the website and personalisation works. I was advised I could return the diary and order the same design again and correcting the centering issue, this would have cost me extra on return postage, plus postage on the reordering as they were only offering credit for the same design, not cost of postage or returns. I checked the website again and found that there was no way to have any of the text centered on this design, I tried a few different ways and brought this issue back via email again. The lady I emailed then tried to rectify the design herself and sent me a preview, and while it was an improvement, it still wasn't centred. I was then offered a 20% refund, which I finally accepted as the back and forth was getting frustrating and clearly they can't rectify the issue with centering text. Overall I felt like the whole issue was badly dealt with, from essentially telling me I was at fault for it being off centre, to expecting me to pay our for return postage and postage to reorder. Then being unable to rectify the issue when trying to fix it through their own staff. Honestly I don't think a 20% refund is all that good when they seem to specialise in personalised items. Had I been able to return the item for free and been offered a full refund I would have taken that option, but it seems ridiculous to pay to return a faulty item. I won't be using them again.”

Helpful Report

Posted 2 years ago

Hi, we're sorry to hear about your experience! Thank you for taking the time to leave us feedback. Papier Customer Service Team

Posted 2 years ago

“Did not receive order. Very disappointed.”

Helpful Report

Posted 2 years ago

Hi Caela, we're really sorry to hear your order was lost in transit! We've sent you over an email to sort this out and make sure you receive your product! Papier Customer Service Team

Posted 2 years ago

“Unimpressed! Quality of the envelope it came it was horrible and the photographed thank yous were just OK. I went with another vendor.”

Helpful Report

Posted 2 years ago

Hi Julia, we're sorry to hear that, it doesn't sounds up to our usual standards! If you can send over a photo of the order to support@papier.com we'll be happy to get this sorted for you. Papier Customer Service Team

Posted 2 years ago

“I have been a customer for over five years now and have historically been satisfied with the products and service at Papier. However, I have now placed two orders in the past six months that never arrived to me. I’ve been disappointed by the lack of customer service and the hassle of trying to get a refund for the items I never received. I’m afraid I would not recommend this site or company after my experience.”

Helpful Report

Posted 2 years ago

Hi Sarah, we're sorry to hear your order has been delayed! I can see Sian from our customer service team is resolving this for you but let us know if you have any further questions! Papier Customer Service Team

Posted 2 years ago

“Can’t write a review until I receive the product that was ordered on 01/15/2024 and as of 02/04/2024 it still has not arrived - o as of right now their shipping time is not reliable on their promise”

Helpful Report

Posted 2 years ago

Hi Tommie, we're sorry to hear your order hasn't reached you! I've sent over an email so we can locate the order for you and deliver it safely. Papier Customer Service Team

Posted 2 years ago

“Papier repeatedly gave me a reason to find a new brand of planner, so, I did.”

Helpful Report

Posted 2 years ago

We're so sorry to hear you were unhappy with your planner! If you send over an email to support@papier.com we'll be happy to help resolve this for you! Papier Customer Service

Posted 2 years ago

“First time i had ever ordered from Papier. I placed and paid for my order and 5 days later was told item was out of stock and i was refunded”

Helpful Report

Posted 2 years ago

We're so sorry to hear you were affected by us being out of stock of your item Lisa! Thank you for leaving your feedback. Papier Customer Service Team

Posted 2 years ago

Papier is rated 4.6 based on 17,430 reviews