Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,429 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an academic planner from the Papier website many weeks ago that has not been delivered.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Kirsten! I can see Maya has issued a replacement for you but please do reach back out if you need anything else at all. Papier CS Team

Posted 1 year ago

“I ordered a photo book for an 80th birthday. The quality of the book was poor, the photos were pixelated and there was a dent and black smudge on the front of the book. Insultingly I was offered 20% off instead of a refund. I will not be shopping on Papier again.”

Helpful Report

Posted 1 year ago

So sorry to hear this! I can see Melissa has issued a replacement for you but please do reach back out to us if you need anything else at all. Papier CS Team

Posted 1 year ago

“I was a repeat customer and reordered the same exact planner from the year before. What they don’t tell you is that there are no longer two ribbons as placeholders/bookmarks in this planner. Unsure if this is just this planner or a change to all planners. They are still using photos that show two ribbons. To some this may not affect the outcome at all but for someone with a disability who purchased the planner specifically because of this, it’s rather disappointing. And turns out I couldn’t get a refund because I barely started using it and I ordered it ahead of time to prepare for my other planner running out. Just so disappointed that they would make a change and have photos that market the two ribbons still, so confusing for customers.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Tina! We've reached back out to you via email to arrange a further solution. Papier CS Team

Posted 1 year ago

“I still haven’t received my package. I requested a refund so I can reorder the planner and send to a different address but no one has been able to help me.”

Helpful Report

Posted 1 year ago

Sorry to hear this! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 1 year ago

“Cover was not what I was expecting and I would appreciate a more detailed and organized daily planner within the pages for this price.”

Helpful Report

Posted 1 year ago

So sorry to hear that! Please feel free to get in touch with photos of the item at support@papier.com so we can arrange a solution for you. Papier CS Team

Posted 1 year ago

“I placed an order for 2 journals and a planner. The hard cover journals were fine - cute covers and decent quality if a bit pricey. The spiral soft cover planner arrived damaged due to the very poor quality of the soft cover. When I emailed and noted this (with pictures) and asked to replace it with a hard cover version as the issue was in the quality of the actual soft cover, I was told I could either replace the poor quality item identically, or get 20% off a reorder in the hard cover. There was NO option for a refund on a damaged item of poor quality. With other, very high quality journal companies to choose from with much better customer service, I am mind boggled that they are unwilling to make the situation right. I will not be buying from them again. I do not feel valued as a customer.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Jennifer! I can see Danielle has now assisted with full credit to your account. Thanks for your feedback and apologies again for the disappointing experience here! Papier CS Team

Posted 1 year ago

“What a nightmare. I have made many photobooks over the years and this is by far the most clunky. You can’t even edit your photos. I was advised that the photos need to fit before downloading them! How ridiculous. Gave up after 4 hours and used a reputable company.”

Helpful Report

Posted 1 year ago

So sorry to hear this! We are constantly working to improve the website experience based on customer thoughts, so thank you very much for giving us your feedback. Papier CS Team

Posted 1 year ago

“There was no way to show who sent the gift or wish them a Happy whatever. I had to ask if the recipient got the journal because no shipping or delivery confirmation. Very poor. Won’t use again.”

Helpful Report

Posted 1 year ago

Sorry to hear that! I can see from the tracking that your order is marked as delivered, but please do reach out to us at support@papier.com if you have any further queries. We do have a free gift message option for orders of any gift products, but I'll certainly pass your feedback forwards on this! Papier CS Team

Posted 1 year ago

“Super disappointed with Papier putting their logo beneath my personalization on their planner. I used a saved design and the proof did not show this. When I received my product, their logo was badly shoved beneath my personalization. It looks terrible. For my next planner, I’ll change brands.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Lucy! I can see Ellie processed a partial refund for the disappointment. We will of course pass on your feedback to our product team going forwards. Papier CS Team

Posted 1 year ago

“Poor quality product and poor unempathetic customer service”

Helpful Report

Posted 1 year ago

I'm so sorry to hear this! I can see Ellie has arranged a full refund for you. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts! Papier CS Team

Posted 1 year ago

“I’m very disappointed that the special card i designed and ordered arrived after the event- my daughter’s wedding!!! Its expected delivery date was 26 June in time for the wedding inn 29th June. It didn’t arrive till 1st JULY!!!! The photo book was of good quality although some photos were blurry- something that most digital photo book companies alert you to when you upload the photo. Not sure why Papier doesn’t have this filter alert? I would appreciate a full refund for this very poor service. This would restore my confidence in your company. Thanks.”

Helpful Report

Posted 1 year ago

So sorry to hear about the delivery trouble - we've processed a postage refund for the card to compensate the delay. With regards to the photobook, please feel free to get in touch with us at support@papier.com with photos of the issues so we can arrange a solution for you! Papier CS Team

Posted 1 year ago

“Poor quality, not worth what I paid. I got the mid-year spiral bound Diary. The paper is so thin you can see whatever is on the other side with ease. The cover is a thin cheap plastic material with streaks on the block colour where it's been poorly printed. The cover colour is also not as vibrant as it shows on the website. I spent £25 on this I think it's more worth £10.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for leaving your feedback - we're so sorry to hear that your item received has left you disappointed. If you could please send some additional images across to support@papier.com we'd love to look into this further for you and help sort a suitable solution! Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“I ordered a wedding invitaion sample and never recived it. And it's been an entire month since it was estimated to get here.”

Helpful Report

Posted 1 year ago

We're sorry to hear that! I've dropped you a message so we can urgently organise a replacement for you. Papier Customer Service Team

Posted 1 year ago

“This is poorly made. The cover won’t last a month. I also do not appreciate the “new” holidays that are e pushed.”

Helpful Report

Posted 1 year ago

Hi Claire, we're sorry to hear that, if there is any damage to the cover of your diary please send a photo to support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 1 year ago

“I’ve been trying to enjoy my Papier pen for over a year. None of the Papier pen refills work. NOT ONE. I ordered two packs when I ordered my pen (6 total ink refills) - some write about a paragraph’s worth of text and then start drying out, and some only write whispers of ink as though they’re at the end of their life already. The pen itself is lovely. I’ve ordered ink refills from another company to fill the Papier pen. Would NOT recommend the ink refills, thus can’t recommend the Papier pen since my whole reason for buying the pen was to use ink refills.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your feedback - we're so sorry to hear that you've had trouble with your ink refills for your pen. Please do send us an email at support@papier.com so that we can help further with a solution. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Still not received my package”

Helpful Report

Posted 1 year ago

Hi Paige, So sorry to hear that you have not yet received your parcel! Could you please send us a message at support@papier.com so we can help track this package for you? Best wishes and apologies for the trouble, Papier CS Team

Posted 1 year ago

“Never received the notebook”

Helpful Report

Posted 1 year ago

Hi Nicole, we're sorry to hear this! We've dropped you a message so we can either locate the package for you or send out a replacement. Papier Customer Service Team

Posted 1 year ago

“I’m so disappointed in my order. You’d think at this price the cover would be sturdier. This cover will not last 12 months. I’ll go back to Happy Planner. Also the calendar reminders are inappropriate. This was a total waste of money, across the board.”

Helpful Report

Posted 1 year ago

Hi Claire, we're sorry to hear that! If there has been damage to the cover please send across some photos to support@papier.com and we'll be happy to help. Papier Customer Service Team

Posted 1 year ago

“Horrible quality, pages and cover arent lined up properly. Waste of money”

Helpful Report

Posted 1 year ago

We're sorry to hear that! Please send over a photo of the issue to support@papier.com and we'll be happy to resolve it for you. Papier Customer Service Team

Posted 1 year ago

“Super disappointed by the quality of my order. Edges totally mismatched, appearing quite cheap.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,429 reviews