Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,429 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am pretty disappointed with my order. I got a planner and felt the quality wasn't very good considering the high price point. The pages weren't aligned quite right; it felt very much like an Etsy dropshipped planner, not something made with attention to detail. The pages seemed poorly cut and not great quality. Plus, the cover is very flimsy. My main issue though, was for some reasons, the monthly overview/goals pages are not dispersed throughout. This is generally standard on most planners. The product page makes no note of this. Had I known this, I would not have purchased. I did try to return but evidently they don't do returns on their personalized planner (which is most of their planners). The bookmarks I bought too seemed flimsy but at least they'll work in any spiral bound book. I wouldn't buy again and wish I'd stayed with my regular Plum Paper Planner. Customer service was polite though. I am still in the process of seeing if they'll provide some sort of alternate resolution.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your planner! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to help resolve this for you. Papier CS Team

Posted 1 year ago

“Still hasn’t arrived - it’s been a month :(”

Helpful Report

Posted 1 year ago

“I ordered a pack of highlighters and received them a week before school started. When wanting to use them for the first time they were dry, and the tip of the highlights were hardened. Waste of money.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please reach out to us at support@papier.com with photos showing the issue and we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“My notebook looks beautiful but the front of the spine is already cracking after two weeks of use and the ribbon bookmark has completely frayed.”

Helpful Report

Posted 1 year ago

Oh no, so sorry to hear this! Please do pop over photos of the damaged item to us at support@papier.com, and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“The delivery process was not good, I don’t mind having to pay a little bit extra for shipping but I do expect it to arrive on time. It came 6 days after the original delivery date, and had barely any updates from the papier team.”

Helpful Report

Posted 1 year ago

Sorry to hear about the delivery trouble here, Alys! We've processed a postage refund to compensate the delay. Papier CS Team

Posted 1 year ago

“I am extremely disappointed with my recent planner I recieved after being a loyal user. As a college student, this is my one splurge every year and now I feel so taken advantage of and my faith in this brand is shattered. I decided to try the spiral bound and for $40, you would expect more than a cheap plastic cover. Normally, the quality is great. I get a new design + personalized every year and was excited to try the new spiral. I assumed (I guess stupidly) this new option would be the same quality as I was used to - dead wrong. It looks and feels so cheap, bends easily, and is super thin. I wish I could get my money back, but I had such good experiences before that I didn't even consider I would need to. I wish I could go back and choose the original binding, I'm just so sad.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Rebecca! We've reached out via email to arrange a solution. Papier CS Team

Posted 1 year ago

“Do not use. We ordered wedding invitations and the sample we received looked great but when the actual invitations came they did not print the border box correctly look at these photos and you can see the top line of all the invitations is basically cut off, so disappointed - making it worse when I reached out they offered 20% off? Why would I want that on invitations I’ll not going to use terrible customer service- AVOID”

Helpful Report

Posted 1 year ago

So sorry to hear this! I can see Maya has issued a replacement for you but please do get back in touch if there are any further issues. Papier CS Team

Posted 1 year ago

“Some of the pages fell out of the book when the gift was first opened. The quality of the glue/binding of the pages to the spine is very poor/weak. For the price of this book vs competitors, the quality is awful. I wouldn't use Papier for a photobook again. Family Album did a great book for half the price, which has still stayed together and looks great!”

Helpful Report

Posted 1 year ago

So sorry to hear this, Becky! Please do reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“High price, high shipping, okay quality”

Helpful Report

Posted 1 year ago

Thank you for your feedback, I will certainly pass this on. Please feel free to reach out to us at support@papier.com if you do have any issues with the product quality. Papier CS Team

Posted 1 year ago

“Hello I have been meaning to contact you as originally very happy, but I was looking through the book only for the second time and a page came out :( definitely not the quality I paid for. I looked around at nana different photo book stores and I came to Papier because I wanted a top quality book that would last a long time as this was a very special book for my dad who past away. I have now looked again and all the pages are coming loose.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Jacqui! If you'd like to reach out to us at support@papier.com with further photos of the damage, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I bought an academic diary and I have to say that even though I am a huge Papier fan I am disappointed with the quality. The cover is not strong at all and isn’t going to last 2 mins in a work bag.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your order! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Paid full price and it never arrived. Scam.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Katie! We've reached out to you via email now regarding a replacement. Papier CS Team

Posted 1 year ago

“cover printed with stock text AND my text, wasn't visible in the mockup, and to fix it they wanted me to send back the customized notebook (at my expense). not throwing good money after bad, the covers are very low quality and thin”

Helpful Report

Posted 1 year ago

So sorry to hear this! If you could please reach to us at support@papier.com with your order number and photos of the item, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“forgot 2/3 of my order for my wedding.”

Helpful Report

Posted 1 year ago

So sorry to hear this, this is of course not in line with our usual standards! I can see Melissa has processed a full refund on the missing items for you now. Papier CS Team

Posted 1 year ago

“My package got lost in the mail and I have not received it or a refund.”

Helpful Report

Posted 1 year ago

So sorry to hear that, Emily! I can see Nicole has now processed a refund on the missing order for you. Papier CS Team

Posted 1 year ago

“Terrible! Lovely product which was due to arrive on 14th August for my father-in-laws 80th birthday party, didn't arrive until 23rd August, 6 days after the party so completely useless. I would like a full refund. Tom”

Helpful Report

Posted 1 year ago

So sorry to hear about the delivery delay, Tom! We've now processed a full refund for the trouble. Papier CS Team

Posted 1 year ago

“I finally invested a lot of money into a planner thinking that it would be of very good quality, however that was not my experience. I really wished to return it but because I already started school and the planner took forever to arrive, I will have to keep it or invest in another planner later on. The cover of my planner honestly feels like paper and could easily bend which is not my ideal planner.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 1 year ago

“Purchased a diary as it was advertised as having 100 GSM paper - I use a fountain pen and a better quality paper prevents feathering and bleed through. NO way is this paper 100 GSM. I think it's probably 60 to 80 at best. Ridiculous.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Mervyn! The paper used in our diaries should be 100gsm. Please do feel free to reach out to us at support@papier.com with photos of the issue so we can assist further. Papier CS Team

Posted 1 year ago

“It’s been 3 weeks and I’m still waiting for my order to be received.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Iris! I can see Maya has processed a replacement for you which has now been marked as delivered, but please do reach back out to us at support@papier.com if you need anything else! Papier CS Team

Posted 1 year ago

“I bought the Joy personalised academic diary last year and I was very pleased with it. I wanted to buy the same one, and personalise it the same way, but the design has changed and you can no longer edit the bottom text. It already says Papier in the back, so really there was no need for it. I was about to buy a new one for myself, and one for a friend. Unfortunately, this design change is a deal breaker for me and will now look in other brands.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We've taken the step of adding our logo to protect the artwork that our designers work so hard to bring to life and to ensure that you know your order is a 100% genuine Papier product. I'll certainly pass your feedback on as we're always looking to improve our products based on customer feedback! Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,429 reviews