Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,461 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are great. But that’s if you can receive them. They’ve unfortunately picked the absolute worst courier company in Australia called “Couriers Please”. If you’ve had the unfortunate experience of having someone delivered (if at all) by this company, then you’ll know what I’m talking about. I ordered 2 weeks ago, Couriers Please said they delivered it, no photo evidence, no description where they left it, nothing. You cannot call them, instead fill out a form on their website and wait for a call back. It’s been 5 days and no one has contacted me. I told Papier and they asked me if “have I checked the delivery location?” — sorry, are you serious? Why would I report it as missing if I hadn’t. Amazing. I’m still waiting for a re-order. Couriers Please will not contact you, if it’s lost, you simply have to hope Papier will reorder for you. Papier, out of respect for your customers, choose a better courier Company instead of the cheapest.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback! We're so sorry for the disappointing experience here. I can see Nicole has assisted with a replacement but please do reach back out to us if you need anything else. Papier CS Team

Posted 1 year ago

“Am only giving the low mark, because p ordered November 23rd and they shipped UPS and tracking has it in Canada, I reached out to Papier, they told me 10th December it would be delivered by the 10th of de ember but the UPS tracking still has it arrived Canada but no movement. Am concerned I will not receive this at all or in time for christmas.”

Helpful Report

Posted 1 year ago

Thank you for your review! I'm so sorry to hear about the delivery trouble here. I can see Andia has now assisted with a full refund for the missing order but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Very expensive for the product.”

Helpful Report

Posted 1 year ago

Thanks for your feedback - so sorry to hear about the disappointment here! If you do have any issues with your order, please do feel free to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 year ago

“Cover is pretty but that’s about it. Paper is so extremely thin that it leaves this planner useless. The way it is laid out is also awful. Why would the month and the weeks of that month be separated? Makes 0 sense”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your planner! If you'd like to contact us at support@papier.com with your order number and any relevant photos of the product, we'd be happy to look into this for you. Papier CS Team

Posted 1 year ago

“While their FAQ's warn that the photos will not look the same in the photobook as on a backlit screen, the quality difference between the photos as shown on their app and in the book is dramatic. My photos met their quality guidance when I uploaded, were still sharp and clear zoomed to 150% etc, looked fine in their app but the photos in the photobook are grainy, blurred and very poor quality. When speaking with Support, they just keep copying and pasting the same prewritten responses about backlit screens and saying the photos uploaded weren't good enough quality. Apart from the photo quality issues, the book is very small and unimpressive. I got the large (and added a large number of extra pages), which was described as a coffee table album; it's small and thin and wouldn't look good on the coffee table. I would not order from here again and will be looking elsewhere to get the rest of my photo albums printed. The quality for the price is very poor.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Your feedback will certainly be passed forwards. I can see Ellie has assisted with a partial refund for the disappointment, but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“I still haven’t received my order, it’s getting close to Xmas”

Helpful Report

Posted 1 year ago

So sorry to hear this, Sylvian! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Very delayed delivery. Not sure what delivery service they are using but the tracking link is not functioning.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Madison! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Very poor quality for the amount you pay. I had to beg for my money back to several members of staff. There’s lots of better stores to go to!”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointing experience here, Laura! I can see Ruth has processed a refund for you, but please do reach back out to us at support@papier.com if you have any further queries. In the meantime, we will of course pass your feedback on. Papier CS Team

Posted 1 year ago

“Disappointed with the rollerball pen and refills. Be warned: the tip of the pen is very rough on paper, offering zero smoothness, which completely ruins any pleasure in using it. It’s not worth the money - many cheaper alternatives perform much better.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please do feel free to pop over some photos showing the issue to support@papier.com, and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Dissappointed. I uploaded a high quality photo but the resolution on the resulting card was grainy and poor. I ordered like 100 of these so money completely wasted.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Francesca - so sorry to hear this! If you'd like to send over some photos demonstrating the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Didn’t end up getting my order, I cancelled and got my money back as it was taking too long. Kept getting told about the delays didn’t even bother to offer a slight discount I had to ask for my postage back. No clear understand of how long it would actually take.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointing experience here, Jessica! I can see Maya has fully refunded your order but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“BEWARE! Papier do not recognise the consumer rights contained in the Consumer Contracts Regulations. This entitles consumers to a refund if an item purchased on line is returned within 14 days provided it is not personalised. I have been refused a refund for a diary WHICH HAS NO PERSONALISATION and have only received patronising emails confirming the refusal to refund. Won't be buying from Papier again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, we're so sorry to hear about the disappointment here! Unfortunately, we don't allow returns for made-to-order products on a changed mind basis. Of course, if there are any issues with the item received, please do get back to us at support@papier.com and we'll be happy to assist further. Papier CS Team

Posted 1 year ago

“said order was dispatched ordered nearly 3 months ago never got any update on my order or no refund”

Helpful Report

Posted 1 year ago

So sorry to hear your order didn't arrive safely Jessica - it looks like this was returned to us by the courier! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Terrible experience, book never arrived ruining a special birthday gift. Poor customer service with no idea of when it might arrive and no thought to give discount to make up for what had happened. I’ve used CEWE to make it instead, much better than Papier”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointing experience here, Lucy! I can see your order was cancelled and fully refunded by Danielle but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I wasn't happy with the service i received. My order came incorrect and a replacement was seent a week later which meant I was delayed in giving my clients their wedding album. This looked really bad on me as a business. I'm unhappy with my experience.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the disappointing experience here, Sabiha - this is of course not in line with our usual standards. I can see Nicole issued a corrected replacement with our fastest shipping method and issued a postage cost refund to compensate the delay. If you do have any further queries about your order, please don't hesistate to reach back out to us at support@papier.com. Papier CS Team

Posted 1 year ago

“Do not use - unreliable Do not use! Spent time making a special gift for my father in laws 70th, paid £8.50 for Saturday recorded delivery - I saw it hadn’t dispatched so contacted only to be told it hasn’t sent, and won’t know when it sends!!! So I’ve been left with no gift to give him. I was about to make more gifts but certainly will not be using this company. Such poor and inappropriate customer service response - the best they can do is refund the postage (lucky me!) or cancel the order. Cheers then! Things go wrong in business but it’s how you deal with it and treat the customer after - and clearly they couldn’t care less.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Lucy! We completely appreciate the inconvenience this delay has caused you. I can see Danielle has assisted with a postage refund in the meantime and our printers are working hard to get this out to you. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Still wating on my product. It has been three weeks and nothing. I was told to wait another week and then they would move forward with discussing a refund or another option.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Michael! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“The item was never delivered.”

Helpful Report

Posted 1 year ago

So sorry to hear about the delivery trouble here, Dean! I can see Steph has now assisted with a replacement, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I find this diary useless. The printed dates are so light. I can hardly read it.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please do reach out to us at support@papier.com with photos of the item received, and we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“I ordered place cards and escort cards for my wedding a month ahead of time. After the shipment didn't arrive on time (still two weeks before the wedding), I contacted Papier to let them know. They told me to wait 3 more days to see if the package showed up, and assured me that if it didn't, they could still rush the order so that I could receive it before I had to travel to my wedding destination. I was very clear about exactly what date I needed it by. When the package still didn't show after 3 days, I contacted them immediately to ship a replacement package. They informed me that, now, they could no longer get it to me before I left for the wedding--and would instead try to ship it to my venue. As a result, I am receiving 150 escort cards and place cards the night before my wedding at my hotel, which I will then have to organize and sort the morning of the wedding. This is assuming the cards actually show up--if not, I'll just be plain out of luck I guess.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,461 reviews