Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really loved the photo book and it was just what I envisioned but I think for the price and how much you pay, it would be more cost effective to buy a photo album and print photos to go inside. I also think for the price, the book should be so much bigger!!! But overall, I am happy.”

Helpful Report

Posted 1 year ago

Thanks so much for your review, we're so glad to hear you're pleased with your photobook overall! We'll certainly pass your feedback forwards. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I’d love to review but my order is a week late 🤷🏼‍♀️👍”

Helpful Report

Posted 1 year ago

So sorry to hear about the delivery delay, Sarah! We've reached out via email now. Papier CS Team

Posted 1 year ago

“lovely products, but the layout of the planner makes no sense.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with the layout of your planner, Sarah! Our product pages should display full details about the inside contents of our books, but we'll certainly pass your feedback on. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Unfortunately, my friend still still didn't get the parcel. Would you be so kind to check on it? I ordered it for my friend in Calgary.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Polina! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“My order never arrived so I can’t comment on the product quality. Papier were quick to issue a refund once I let them know.”

Helpful Report

Posted 1 year ago

We're so sorry to hear that your order wasn't delivered safely, Effie! We do hope you'll give us another chance in the future. Please feel free to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“The packaging and designs are 5/5. Beautiful but the paper the font etc is very hard to read the calendar months and dates. It would be better to use a darker font and have tabs to separate the months and goals and daily reminders.”

Helpful Report

Posted 1 year ago

Thanks for your review, Annie! We will certainly pass your feedback on. Regarding the font issue, if you'd like to pop over a photo showing this to support@papier.com, we'd be happy to look into this for you. Papier CS Team

Posted 1 year ago

“The paper is prone to bleeding, tearing pages out of it messed up a lot of the book & just the paper being thin makes me so sad 😭 Im gonna still use it but its just slightly disappointing):”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Mahalah - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I got to customize my name on the book, the book contruction is beautiful, but the paper weight was thinner than I expected. I don't think I'll purchase again.”

Helpful Report

Posted 1 year ago

Thanks for your review, Jyotsna - so sorry to hear that! We'll certainly pass your feedback on. If you do have any photos of the issue, please feel free to send these over to support@papier.com and we'll be happy to look into this. Papier CS Team

Posted 1 year ago

“I love the quality of the notebook and in general the feel of items is luxury. However I bought a gold pen that ran out after a week.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Charlotte! If you'd like to pop over a photo or video showing the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“disappointed of the quality. low quality paper cover”

Helpful Report

Posted 1 year ago

So sorry to hear this, Marilyn! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Pretty standard…costumer service was good. Nice selection if products.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Nisha - I'm so glad to hear that you had a positive experience with the support team! If there are any issues with your product, please feel free to contact us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 year ago

“Customer service assisted me after I received a damaged box without my journals.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Amy! We're so sorry to hear about the delivery trouble but glad that the team were able to help. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Happy with the product not happy with how long I had to wait for it to be delivered… it was actually a bit of a joke …”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the delay to your order! We've processed a postage refund as compensation. Papier CS Team

Posted 1 year ago

“Liked the wide array of products and options.”

Helpful Report

Posted 1 year ago

So sorry to hear this! It looks like your order was delivered by the estimated delivery date but please do reach back out to us at support@papier.com if you have any further quereis. Papier CS Team

Posted 1 year ago

“I love the designs and Papier is quick in delivering, but I feel the quality of their products is decreasing. The paper in my 2025 planner is notably thinner than my subsequent planners, which I have been buying for years. I don't think I will purchase again given this quality decrease.”

Helpful Report

Posted 1 year ago

We're so sorry to hear that, Imaan! If you'd like to pop over a photo showing the quality issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I like the format of my planner, but do have a couple suggestions. Most of all, the print is way too light. The ink needs to be much darker to be able to see it. This is such a problem that I would not buy this product again. It would also be better if there were tabs for the months, notes, etc. And, finally, it would be great to have a pocket page to use for loose papers.”

Helpful Report

Posted 1 year ago

Thanks so much for the feedback, Maureen - we'll certainly pass this on and do apologise for any disappointment! If there are any issues with your planner, please do feel free to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 year ago

“The planner is cute, not the quality I would expect for the cost. There are other planners on the market that deliver more for the price. The shipping was also insanely long, I ordered this for the start of the year and it arrived two weeks later which was the second full week of January which wasn’t ideal.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Ashley! It looks like economy shipping was selected for your order, which can take 7 business days from dispatch. We'll certainly pass your feedback on, however. Regarding the quality issue, if you'd like to contact us at support@papier.com with any relevant photos, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“The planner that I purchased looked lovelier in the image. The actual product is really not meeting my standards. As an example, it doesn’t have a string or sash to save your place at this price point. I believe it should don’t think I’ll be purchasing again from your brand. Thank you for allowing me to provide feedback.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your planner, Luz! We'll certainly pass your thoughts on to our product team as we're always looking to improve our products based on customer feedback. Papier CS Team

Posted 1 year ago

“Love my planner so far but it was shipped to me damaged.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Taylor! We've reached out via email to arrange a solution. Papier CS Team

Posted 1 year ago

“It looks more premium in the photos than in real life. The paper feels thick in touch, but when you write on it, the ink bleeds through to the other side. The layout is not very practical – a monthly overview is only available at the beginning of the calendar (whole year) instead of before each month. The color is also different from what you see online; I ordered dark green, but it’s 1-2 shades lighter, which is disappointing as it’s not the beautiful shade of green shown in the pictures. The price is on the higher side, but the calendar doesn’t fully reflect that quality. If you don't mind that it's still a good product.”

Helpful Report

Posted 1 year ago

We're sorry to hear this, Lydia - we'll certainly pass your feedback on! We've reached out via email to arrange a solution now. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,408 reviews