Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the front designs of the diaries but I really wish the ring bound ones were a hard cover as they'd feel a nicer quality.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Emily - we'll certainly pass this on and do apologise for any disappointment! If there are any issues with the product received, please feel free to pop over any relevant photos to support@papier.com and we'll be happy to look into this. Papier CS Team

Posted 1 year ago

“Good but expensive.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Chrissie! We'll certainly pass this on and do apologise for any disappointment. If there are any issues with the product received, please do contact us with photos at support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 year ago

“While the product quality seems high when viewing the products online, they are not necessarily so in real life. I ordered the sticky notes with holder, and the adhesive is very, very poor. The notes do not stick at all once they are removed from the pad. The custom spiral notebook I ordered is of better quality, but I feel the price points are too high.”

Helpful Report

Posted 1 year ago

Thanks for your feedback - we're so sorry to hear this! If you'd like to pop over any photos showing the issues to support@papier.com, we'd be happy to look into this further. Papier CS Team

Posted 1 year ago

“Beautiful planner but when I went to fill in the months realized it was a four month planner! Didn’t even know they existed. Technically my fault because in one of the two descriptions below the picture it said it but not in the title or first few sentences. So I paid 40 for a personalized hardcover planner that lasts through April. Just an FYI FOUR month planners exist!! Maybe that should be in the title.”

Helpful Report

Posted 1 year ago

So sorry for the disappointment here, Margaret! We'll certainly pass your feedback forwards. Papier CS Team

Posted 1 year ago

“Beautiful product and I can’t wait to use it! Unfortunately after opening it for the first time the spine was creased. Disappointing co suffering the cost”

Helpful Report

Posted 1 year ago

Sorry to hear this, Sarah! If you'd like to send over some photos of the issue to support@papier.com, we'll be happy to look into this. Papier CS Team

Posted 1 year ago

“It was my first purchase with you and overall I'm happy with the product and personalization. I'm disappointed in the packaging it's shipped in. With cutting down on material used for shipping, it sacrifices the condition it arrives in... damaged.”

Helpful Report

Posted 1 year ago

Sorry to hear this, Rebecca! If you'd like to pop over a photo showing the damage to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“The quality is amazing I had a trolly full that i intended to buy the next day however when I returned to the website every single item was out of stock I needed to buy my diary that day as I like haveing a diary to start the year off aswell as a couple pens and a recipie book among other things. I ended up settling with a diffrent brand which has upset me as I was really looking forward to my Italian inspired diary however there's always next year”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Lily! We're sorry to hear that the product went out of stock before you were able to place your order - we hope you'll give us another try next year. Papier CS Team

Posted 1 year ago

“Gorgeous diary, but took a lot longer than the advised timeframe. Meaning that the birthday present did not arrive on time.”

Helpful Report

Posted 1 year ago

So sorry to hear that this didn't arrive on time! We've processed a postage refund to compensate the delay. Papier CS Team

Posted 1 year ago

“I thought the cards I ordered were nice, but the price was way too high for what I am comfortable spending. Again, nice cards and good service, but next time I will research less expensive options.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and we're sorry for the disappointment here - this will certainly be passed forwards! Of course, please do reach out to us at support@papier.com if you do have any issues with your order. Papier CS Team

Posted 1 year ago

“I was thrilled to discover your reading log! But the personalization process was not a positive experience. I have one as a gift and the type is so tiny that I had to show the recipient where her name was!”

Helpful Report

Posted 1 year ago

Sorry to hear this, Rita! If you'd like to pop over a photo of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“The diary looks beautiful - my only negative feedback is that the print is so faint to be almost illegible. For that I am disappointed given how much the diary cost.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Jill! If you'd like to contact us at support@papier.com with any photos of the issue, we'd be happy to help. Papier CS Team

Posted 1 year ago

“I have ordered from Papier in the past and the hardcover bound planners/etc. are much better quality than the spiral. I wish the cover and backing was a little sturdier. All of there stuff is so beautiful though, I would just rather have the hardcover.”

Helpful Report

Posted 1 year ago

Sorry to hear this, Sarah - we'll certainly pass your feedback on! If you'd like to reach out to us at support@papier.com with details of the issue, we'd be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“I usually love Papier diaries however I feel that the quality has changed this year. The paper feels thinner, so does the laminated card at the front and back. The printing seems to have a few minor errors throughout the diary pages. The front cover doesn’t look like the colour I chose on the website and it seems a little pixelated.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Holly! If you'd like to send over any photos of the issues to support@papier.com, we'll be happy to help. Papier CS Team

Posted 1 year ago

“Unfortunately my personalised gift didn’t come in time for the holidays, but team was quick to amend a lost shipment. Hopefully can order again soon.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Devin! I can see Melissa has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“Lovely diary that my granddaughter requested for Xmas but we live in Australia & it’s a UK diary with different dates for things like Mothers Day , this should have pointed out to me”

Helpful Report

Posted 1 year ago

We're sorry for the disappointment here, Cheryl! We do outline what's included in each product on the product page, but we'll certainly pass your feedback forwards. Papier CS Team

Posted 1 year ago

“I ordered an engraved journal for a Christmas present in November and it never turned up. The help I got from customer service was very good and a full refund was given.”

Helpful Report

Posted 1 year ago

We're so sorry that your order didn't arrive safely, Niki! I'm glad to hear that the team were able to assist with a refund, but please do reach out to ust at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Love Papier products, have been a loyal customer for years. However, they should consider changing their delivery partner for Australian orders. ARAMEX has failed to deliver my parcel on time and many other customers around Australia are in the same position. It’s been at their depot for over 3 weeks, which is just down the road from where I live.”

Helpful Report

Posted 1 year ago

So sorry to hear that your order hasn't arrived safely, Maggie! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Journals are very nuce,high quality binding”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Michelle! If there are any issues with your order, please do reach out to us at support@papier.com with any photos showing the issues and we'll be happy to resolve this for you. Papier CS Team

Posted 1 year ago

“Bought two notebooks as Christmas presents (one, specifically requested). Not seen Papier before this. Delivery seemed delayed, but accept gifts were personalised & it was Christmas. Nice enough, but expensive for what they were”

Helpful Report

Posted 1 year ago

So sorry to hear this, Alex! We've processed a postage refund to compensate the delay. Please do reach out to us at support@papier.com with photos if there are any issues with your order and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Unfortunately my agenda came damaged. I asked for a different version of the same product (hard back to protect the shipping) and was only offered replacement/discount.”

Helpful Report

Posted 1 year ago

Sorry to hear this, Jamie! Sadly, we are only able to offer like-for-like reprints. I can see Melissa assisted with a partial refund for the trouble but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,408 reviews