Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Back in the day, papier had the perfect planner! I have been purchasing my yearly planner from Papier for 5 years now. It is disappointing to see how the quality went down over the years. It’s no longer hard leather, the papers are thinner, etc. I will not be purchasing 2026 planner again.”

Helpful Report

Posted 1 year ago

So sorry for the disappointment here, Dania! Our leather covers are still the premium material you know and love, but we have developed these in a new flexi format. Of course, if you aren't 100% happy with your order, please do reach out to us at support@papier.com and we'll do our best to assist. Papier CS Team

Posted 1 year ago

“Great choices, I love the pages format and delivery was super quick. That being said, for the price, I was expecting better print quality on the cover. Unfortunately, I don’t think I’d buy again. Really wanted to love it.”

Helpful Report

Posted 1 year ago

Thanks for your feedback - we're so sorry to hear about the disappointment with the printing quality! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“My suggestion is that your shipping package be waterproof. My package is a gift to my granddaughter. Unfortunately, we weren't home when it was delivered, and it rained. The paper packaging was soaked, and the rain entered the gift.”

Helpful Report

Posted 1 year ago

So sorry to see this, Kelly! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“I absolutely love Papier I’ve been wanting to order since last Christmas but didn’t have the right funds now I do I finally ordered a photo book on the 10th and due delivery dispatch date was dec 12th with an estimated delivery date of dec 18th I was notified of delivery to be here on the 16th and haven’t received any new package tracking updates since the 12th. Very eager to gift this for Christmas and really excited to see papiers work! Hopefully it gets here before Christmas”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Laila! It looks like this is due for arrival today as per your dispatch email but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Service was fantastic. However I thought the notebook was overpriced for what it was. Was actually disappointed when I opened an A4 package and saw it was only A5.”

Helpful Report

Posted 1 year ago

Thanks for your review, Zoe! So sorry to hear about the disappointment with the product size. I'll certainly pass your feedback on to our product team. Papier CS Team

Posted 1 year ago

“I have usually had good experiences with Papier but have had problems with 2 expensive card orders...usually upon dispatch. The original order did not reach me at all and appeared to have a tracking issue and the subsequent replacement order has taken ages to arrive. Papier would benefit from reviewing its courier arrangements”

Helpful Report

Posted 1 year ago

So sorry to hear about the delays to your order, Niki! We've processed a shipping cost refund as compensation, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Customization (gold ink) is not crisp, spacing of letters is inconsistent, leather is acceptable quality. Interior layout of months is not ideal - overviews for each month should be sorted by month, not layout type. Eg, January should have day/week/goals/notes section, all inclusive.”

Helpful Report

Posted 1 year ago

Thanks for your review, Sara - so sorry to hear this! I'll certainly pass on your feedback regarding the layout and do apologise for the disappointment. If you'd like to reach out to us at support@papier.com with photos showing the quality issues, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Disappointed that the quality of the paper is not as good as previous years. Expected better from Papier”

Helpful Report

Posted 1 year ago

So sorry to hear this, Susan! Please do feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Relatively happy with the books I received. Some of the binding was a bit loose on one of the journals and the other had been bent a bit. Given the price, I’d expect a bit better. However, I was pleased nonetheless.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Ella! If you'd like to get in touch with us at support@papier.com with photos of the damage, we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“Some of the edges of our cards were ragged. Papier logo on the back is too large and can't be changed. More importantly, the return addresses printed on the envelopes were all blurry. Customer service is hard to reach if you are in the US. Will not order again.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Clare! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I love your products, but your processing and shipping time is too slow. I wanted to buy another planner, but you were not able to get it to me until after Christmas.”

Helpful Report

Posted 1 year ago

Sorry to hear that, Greg! We do have a variety of different shipping options which may still get your order to you in time for Christmas, you can check these out here: https://www.papier.com/us/shipping/ Papier CS Team

Posted 1 year ago

“I wanted to love this planner, but sadly I do not. Quality does not look the same in person as the product shown. It’s so hard to see the lines and print on the paper as well. Disappointed.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment here! Please feel free to reach out to us at support@papier.com with photos of the item so we can look into this for you. Papier CS Team

Posted 1 year ago

“The quality of the book itself was really nice I was just disappointed that it blocked out all letters from yhe alphabet that weren’t english making it look a bit tacky”

Helpful Report

Posted 1 year ago

So sorry to hear about the character errors in your order! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Beautiful pen, awful writing.”

Helpful Report

Posted 1 year ago

So sorry to hear this! I can see Andia has assisted with a full refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“expected more”

Helpful Report

Posted 1 year ago

So sorry to hear this, Isabella! I can see Maya has assisted with a partial refund, but please do reach back out to us at support@papier.com if you have any further queries. In the meantime, we will of course pass your feedback on! Papier CS Team

Posted 1 year ago

“Planner is great I personalized mine and the graphic is not centered kind of bummer. But I’ll still use it”

Helpful Report

Posted 1 year ago

Thanks for your review, Anna! So sorry to hear that. Please do reach out to us at support@papier.com with photos of the item and we'll be happy to arrange a solution. Papier CS Team

Posted 1 year ago

“Unconscionable that a higher end stationary vendor wouldn’t offer matching, high quality envelopes! Insanity to pay for extra thick card stock, then be forced to pair with flimsy, unlined, unmatched envelopes?!! We’ve always appreciated the whimsy, originality + quality of Papier but are now looking for other vendors. Bummer!”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your envelopes, Lauren! I will certainly pass this feedback on. Papier CS Team

Posted 1 year ago

“I loved this card so much!! Super fast and loves the design the only fault is a couple of the pictures wasn’t printed properly, you couldn’t see our faces or the picture in 2 of them but over all I liked the card”

Helpful Report

Posted 1 year ago

Thanks for your review, Lillie - I'm so glad you loved the design! With regards to the printing issue, please do reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I have been using the Daily Planner for a while but you have discontinued it. So I am trying the Productivity planner. It does not really meet my needs so I will have to shop around for a more suitable planner. Very disappointing”

Helpful Report

Posted 1 year ago

Thanks for your review, Karen - we're so sorry to hear this! We developed our refreshed productivity planner due to customer feedback, asking for more of a holistic approach and with more guidance. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts! Papier CS Team

Posted 1 year ago

“I'm really gutted that you've stopped making pocket diaries. I only buy cards from you now as a result. Please bring them back!”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Roisin! We're sorry to hear about the disappoinment and will certainly pass this on. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,408 reviews