Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the online process was excellent their printers let me down badly with sending samples out. First set ordered on 27th May failed to arrive within timeline given (2nd June) and ultimately they did send out second one - both arrived same day (16th June) which was too late for me and I had to use a local printer as last resort. So saddened by this experience as I can see otherwise excellent company.”

Helpful Report

Posted 8 months ago

Thanks so much for your review. We're so sorry to hear that your sample orders didn't arrive in time! We do hope that you'll consider giving us another chance in the future. Please feel free to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 7 months ago

“The cards are nice, but the return address font doesn’t match the font I chose for the front of the cards, which is disappointing. (Not including a photo for privacy of my home address.) Also, the gift box was crushed before delivery.”

Helpful Report

Posted 8 months ago

Thanks for your review! We're so sorry to hear about the disappointment with your order. We've reached out via email now to arrange a solution. Papier CS Team

Posted 8 months ago

“Beautiful planners but low gsm and pricey.”

Helpful Report

Posted 8 months ago

Thanks so much for your feedback, Margarita! We're sorry to hear about the disappointment with your planner. If you'd like to pop over any photos of the quality issues to support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 8 months ago

“The planner has amazing design options, which I really liked. However, it just wasn’t for me. There’s not enough space to write everything I need in the monthly layout, especially in the small squares. The entire planner felt thin and not durable. Shipping also took longer than expected. I wouldn’t repurchase.”

Helpful Report

Posted 8 months ago

Thanks for your feedback, Bryana - we're sorry to hear you're disappointed with your planner! If you'd like to reach out to us at support@papier.com with any relevant photos, we'd be happy to help. Papier CS Team

Posted 8 months ago

“I do love papier products, but in my last order I wanted to send 3 items to the same address and had to pay for shipping 3 times. When I reached out to customer service they weren't able to help so I got charged 3 times for shipping which makes no sense even if that is the flow their ordering system.”

Helpful Report

Posted 8 months ago

Hi Anja, thanks for sharing your feedback with us! We're so sorry again that we're unable to combine shipments due to the nature of our printer's being based at separate locations, but will share this feedback with our team and appreciate you sending this in. If you have any questions in the future, please don't hesitate to reach back out to support@papier.com for further help. Best wishes, Papier CS Team

Posted 8 months ago

“I have used Papier before and always have been extremely satisfied. In my latest order , the print reflecting my name is much too light.”

Helpful Report

Posted 8 months ago

Hi Linda, thanks for sharing with us! We're sorry to hear that you're disappointed with your customization printing! Please do send some images across of the item received to support@papier.com and our team can help sort a solution for you. Best wishes and apologies again, Papier CS Team

Posted 8 months ago

“Love the quality and size of my spiral academic journal. Love that I could put my name, school and degree on the front cover incase I leave it behind somewhere. Standard delivery took about three weeks which I did not appreciate.”

Helpful Report

Posted 8 months ago

Hi Tina, Thanks so much for sharing your feedback with us! It appears your ETA provided on this order was May 27th, using economy shipping as the courier option. From the tracking link, it appears this was delivered on the 24th. We're sorry the wait was longer than expected - please note, we do list our ETAs on our product pages and at checkout, but we're so sorry if this was missed. We're always happy to help confirm an ETA before ordering as well, so do message us at support@papier.com in the future if needed. Best wishes, Papier CS Team

Posted 8 months ago

“I was not happy with the product but the customer service was great.”

Helpful Report

Posted 8 months ago

Thanks so much for your review! We're so sorry for the disappointment and will of course pass your feedback on, but I'm glad to hear the team could help with a solution. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 8 months ago

“The book was as advertised and service was on time. However, the name printed on it when I got it personalized was so small it was barely legible. I would have returned it if if I had time but needed it right away.”

Helpful Report

Posted 8 months ago

Thanks for your feedback, Janet - we're so sorry to hear this! We do print personalisation exactly as submitted in the editor, but if you'd like to contact us at support@papier.com with any relevant photos of the issue, we'll be happy to look into this further for you. Papier CS Team

Posted 8 months ago

“I received great customer service, but I am convinced that whoever designed this planner has never actually used one in their day to day life. It makes no sense to have the months, monthly summaries/goal setting pages, and weekly pages all in separate thirds of the planner. I wrongly assumed that it would go goal setting, then month, and then the weekly spreads for that month. I’m having a hard time trying to figure out how I’ll use this or tab the different sections, but I am pretty disappointed. It’s an item I personalized, so I know that it’s not returnable. I’ve bought Papier items in person at various retailers and loved them, but this is my first time buying online. I love my name and credentials on the front, but I don’t see how I’ll be using this. I wish that Papier would allow reviews on their site so I could see what others thought. I understand that there is a virtual flip through, but I mistakenly believed that a brand of this quality would organize their planners in a logical manner.”

Helpful Report

Posted 8 months ago

Thanks so much for your review, Ellen - we're so sorry for the disappointment with your planner and will of course pass your feedback on. Please feel free to contact us at support@papier.com with any relevant photos and we'll be happy to assist further. Papier CS Team

Posted 8 months ago

“Was super small for the price, almost 30 pounds and the photo book itself was thin and underwhelming. - spending so much time creating and editing for it to be disappointing to open.”

Helpful Report

Posted 9 months ago

Thanks for your feedback! We're so sorry to hear that you're disappointed with your photobook. Please feel free to pop over any relevant photos to support@papier.com and we'll be happy to look into this for you. Papier CS Team

Posted 9 months ago

“Although product is nice. Delivery was extra and took 10 days to arrive, approx 7 working days (advertised 2-3 business days). Will not be ordering again as delivery is extra and takes too long. Even after chasing Papier they advise a delivery date and it arrived later than their date.”

Helpful Report

Posted 9 months ago

Thanks for your feedback! We're sorry to hear about the delivery delay to your order. We've processed a refund on the postage cost paid as an apology but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 9 months ago

“It is hard to review a product that I do not have and so let me begin by saying, I did receive an order on time, but it wasn't mine. The email response time to fix the error was quick, but the reorder has been sent economy (re-order 4/28...to receive the correct order eta 5/9). If the mistake were on my end, I think I would've shipped 2nd day to try and retain a customer. The quality of the other person's order was nice, but ultimately not life-changing paper feel/quality. I believe they're trying for a luxury customer, but given the initial error and the lack of urgency to make it right, I can't say I would be compelled to order again.”

Helpful Report

Posted 9 months ago

Thank you for your feedback, Jacqueline - we're so sorry for the error here! This is of course not in line with our usual standards. I can confirm that Suzanne processed your replacement order on our priority shipping method, but sadly our printers do require production time that we're unable to expedite. We do hope you're pleased with your replacement order but of course, don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 9 months ago

“Card arrived on time, but print quality was not good.”

Helpful Report

Posted 9 months ago

Thanks for your feedback, Rachelle - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to help. Papier CS Team

Posted 9 months ago

“My package arrived water damaged so the envelopes don’t work properly.”

Helpful Report

Posted 9 months ago

Thanks fo your revew, Samantha - we're so sorry to hear this! Please do reach out to us at support@papier.com with any relevant photos of the damage and we'll be happy to help. Papier CS Team

Posted 9 months ago

“Planners… you know, have, like, you know… a whole year! I got the productivity planner so I can be ‘productive’ and keep track of my goals and plans for the WHOLE year… but for my monthly overview I realized I only have four monthly overviews. I guess I didn’t understand the description of this productive planner and even double check it. Papier I would make your communication CLEAR on what these items are SUPPOSED to be and serve. I’m actually really disappointed in this, because I was super excited for this productive planner! Now I just wasted ALOT of money and decided this is going to be my last time shopping here.”

Helpful Report

Posted 10 months ago

Thank you for your review! We're so sorry to hear about the disappointment with your planner. Our Productivity Planner runs for 16 weeks only as per the product page, but we will certainly pass your feedback forwards. I can see that Nicole has now processed a partial refund for you, but please don't hesitate to reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 9 months ago

“Communication was fine, product quality was less than expected”

Helpful Report

Posted 10 months ago

Thanks for your feedback, Laoise - w're sorry to hear about the disappointment with your order! Please feel free to reach out to us at support@papier with any relevant photos and we'll be happy to help. Papier CS Team

Posted 10 months ago

“I wanted to love the invitations but the border on the sample was larger on one side than the other. For the cost of the invitations I couldn’t risk purchasing and having them all be like that so unfortunately I had to go with another company.”

Helpful Report

Posted 10 months ago

So sorry to hear this, Morgan! If you'd like to reach out to us at support@papier.com with photos of the issue, we'd be happy to look into this further for you. Papier CS Team

Posted 10 months ago

“I ordered a photobook of my wedding photos. These were high resolution images shot by a professional photographer. The product I received was pretty poor quality. Images were blurry and pixelated. I was told my images were low resolution and has caused the issue which was not true. To give credit where it is due the two customer service agents I dealt with were both very helpful and I received a full refund very quickly. I had been very excited to receive my product but was left very disappointed. I can't recommend Papier at all.”

Helpful Report

Posted 10 months ago

We're so sorry for the disappointment with your order, Sarah! I can see Maya has now assisted with a full refund. We'll certainly pass your feedback on as we're always looking to improve our products based on customers' thoughts, and do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 10 months ago

“I'm a long term customer totally disappointed in the new branding all over it and the designs. Only 3/5 stars from me and I used to love Papier.”

Helpful Report

Posted 10 months ago

Thanks for your review! We're really sorry to hear about the disappointment with your order. We've taken the step of adding our logo to protect our designers' artwork but we of course value your feedback and will pass this forwards. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

Papier is rated 4.6 based on 17,408 reviews