Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,430 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 3+ days more than it should of to arrive AND you can’t get the cards sent to addressees which doesn’t make sense. They’ve told me they’ll refund postage as an apology but this doesn’t change the fact that I wouldn’t use again due to poor delivery times and the time that’s wasted by having to forward on the cards to friends and family.”

Helpful Report

Posted 4 years ago

Hi, I'm so sorry to hear your order was late. Currently we can dispatch single greetings cards direct to the recipients, but card sets and invitations do need to all go to one address I'm afraid, but thank you very much for your feedback. Papier Customer Service Team

Posted 4 years ago

“Their cards are beautiful, but they don't deliver on time - allow months for delivery This company does not deliver on time. I made a card for my husband's anniversary in December 2020 and it arrived two weeks late. I thought I will give them another chance and ordered cards for my daughter's last day at Nursery in June 2021. I also paid £6 for express delivery to ensure that I get the cards on time. I did not get the cards on time and no notice form the company to let me know that the cards are late so I was left with no cards on the last day and no ability to make the new ones. The cards were not even despatched on the day that they were supposed to arrive so there is no excuse related to delivery.”

Helpful Report

Posted 4 years ago

Hi Yana, thanks for your review. I am so sorry for the disappointment caused here. Sadly, due to unexpected circumstances, our printers suffered a slight delay and your order was not able to be shipped on the date it should have been. We are very sorry for this! I can see that my colleague issued a cancellation and full refund for the order, as this was not going to reach you on the expected date, in order for you to source a more local replacement. Do let us know if you have any further queries and apologies again for the trouble caused here. Best wishes, Alicia

Posted 4 years ago

“I bought a soft back notebook with my name on the front. It looks good but it is so tightly bound that it will not open flat. Therefore one can’t write in it. I’m very disappointed - actually I hate using it because it’s such a struggle. I have other notebooks costing a fraction that are perfectly fine to use.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry for any disappointment caused here, this is very unusual feedback. Please do feel free to contact us on support@papier.com and we will be happy to resolve this issue for you. Best wishes, Alicia

Posted 4 years ago

“I think I should stop using Papier (a German word) as you don't post the EU.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry for any disappointment caused here! Due to ongoing uncertainties surrounding Brexit, we are not currently able to ship to the EU. If this changes we will be sure to email our customers signed up to our emails to notify them of this. Do let us know if you have any further queries! Best wishes, Alicia

Posted 4 years ago

“Was sent a voucher code and wanted to order however the voucher code does not work at all”

Helpful Report

Posted 4 years ago

Hi there, I am sorry to hear this! If you can contact us on support@papier.com and confirm the code, we can look into this further for you, no problem! Alicia :)

Posted 4 years ago

“My planner came damaged. When I open the first page it looks ripped on the binding. For $40, very disappointing. Beautiful writing on outside minus the wrinkle in the book binding. Fast delivery.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry that your planner was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 4 years ago

“I received a delivery of letterheads and cards with my new address earlier this year and I have sent a complaint to customer support on three occasions. each time I have received an email back to say I would be contacted within 8 hours but have heard absolutely nothing each time and this has been over four months now. The letterheads have my address at the top but someone else's at the bottom so are completely unusable.”

Helpful Report

Posted 4 years ago

Hi there Andree, I am sorry to hear you have had this trouble! I can see my colleague Ellen replied to your email on 27th June with a link to the product in question. I am so sorry to hear you did not receive this. I would check your junk/spam folder and if this has not been received, do let us know and we can resend this for you, no problem! Best wishes, Alicia

Posted 4 years ago

“Orders a photo book for Father’s Day. The book arrived empty without any images printed that I chose. They sent me a new one which never arrived! When they finally re sent it the book was still faulty and had no images in still!.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry for the trouble here! This is most unusual indeed! I can only assume this may have had something to do with the internet outage which occurred the week of father's day. If you can please email us on support@papier.com, we can get the order re-submitted with the images within the book for you. Apologies again! Alicia :)

Posted 4 years ago

“My order was supposed to arrive on Friday in time for Father’s Day today and it hasn’t. I should have just gone to a local printer and guaranteed that I have it today.”

Helpful Report

Posted 4 years ago

I am so sorry to hear this did not arrive within the ETA provided, this is most disappointing. Please do email us on support@papier.com and we can look into a resolution for you, no problem! Best wishes, Alicia

Posted 4 years ago

“I purchased two journals for a client who has memory issues to help her mental health and organising. The didnt come. Papier said they would reprint them. They didnt come.”

Helpful Report

Posted 4 years ago

Hi there, I am so sorry for the trouble caused here, this is very unusual indeed! Please do get back in touch with our CS team and we will be happy to assist you further in your query! Best wishes, Alicia

Posted 4 years ago

“Really disappointed with the minimalist large album I received. Paying almost $200 I would expect a higher quality finish. The paper is similar to what you would use in a standard printer. I have ordered with other companies before and received a beautiful glossy finish for a fraction of the price. Additionally, my album had sticky adhesive all over the cover. Would not recommend wasting your time creating an album here.”

Helpful Report

Posted 4 years ago

Oh gosh, I am sorry to hear you are not 100% happy with your order, this is very unusual feedback! If you can send over some image sof the issue here to support@papier.com, we can look into a resolution for you, no problem! Best wishes, Alicia

Posted 4 years ago

“I was so excited for the notebook, but when I received it all the pages are curved like there had been water damage..”

Helpful Report

Posted 4 years ago

Hi Sooah, I am so sorry that this was delivered in this state, this is very unusual and disappointing to see! I can see our CS team have organised compensation for this, which is great! Do let us know if you have any further queries!

Posted 4 years ago

“This product looked like I’d printed it at work. Poor quality, grainy photos (despite being high quality taken on a decent camera and not looking that way on the preview) and not a glossy finish. It also arrived bent because the “please do not bend” on the envelope is so small. Ended up getting a refund- have had plenty of bespoke cards from elsewhere (which were cheaper) and never had such a problem. DO NOT RECOMMEND!!”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry to hear you were not 100% happy with your order from us, this is very unusual feedback! Please do get in touch with us on support@papier.com and we can assist you further with this! Best wishes, Alicia

Posted 4 years ago

“A little disappointed this time......First picture has a piece of card floating around and I cannot remove it as the back is sealed firmly. Second picture out of focus which is not papiers fault but if you had contacted me to change it to a better photo? Alot of money plus extra 30euro for customs so won't be ordering again.”

Helpful Report

Posted 4 years ago

Hi Jennifer - I am so sorry to hear you had this trouble with your order. Please feel free to contact us on support@papier.com and we can look into this further for you! Best wishes, Alicia

Posted 4 years ago

“Too few pages in the notebook (soft cover) I thought the only difference between this and the hardcover was the cover. I did not see the page numbers in the product description. I am trying to imagine what anyone would use such a small notebook for (37 vs 97 pages).”

Helpful Report

Posted 4 years ago

Hi Elizabeth, our soft covers notebooks do have fewer pages, hence the lower price. Thank you for your feedback regarding making the page numbers more visible in our product description, we will certainly take it on board! Papier Customer Service

Posted 4 years ago

“Over an hour to process and select my prints and then payment wouldn't go through. Was hoping to return to saved items in my basket but they were gone....”

Helpful Report

Posted 4 years ago

Hi Jennifer, if you're logged into your account then your items should be in your saved designs if they're not in your basket. If you still can't find them do email us at support@papier.com and we'll be happy to help. Papier Customer Service

Posted 4 years ago

“My delivery was fast and the note cards are almost perfect. The issue I have is that the printing information and a QR code run along the side of them, along with the color run, and my order number. This is on both the notecards and the envelopes. It looks unprofessional. In order to actually use them, I'll have to find someone to cut them (and of course, I can't do that with the envelopes). I've reached out to Customer Support to find out why these are like this.”

Helpful Report

Posted 5 years ago

HI there, thanks so much for your review and I am sorry for any confusion caused! This is the order identifier card and envelope - there should only be one of each per order, then the rest of your cards and envelopes should be produced without this :) I can see my colleague has now resolved this which is great, do let us know if you require any further assistance! Best wishes, Alicia :)

Posted 4 years ago

“I normally am a big fan of Papier product, but this time I ordered two baby photo books and at £80 they came with dark, greenish tinted photos. Completely washed out and muted all the pictures and created a dull, grainy, blurry effect (despite good quality photos!). I hope I can get a refund or a quality reprint, otherwise I don’t see myself coming back as a customer :(”

Helpful Report

Posted 5 years ago

Hi there, I am so sorry to hear you are not 100% happy with your order! I can see you have been in touch with us and my colleague has emailed you regarding the next steps for you. Apologies again for the disappointment caused and we hope to see you again soon :)

Posted 4 years ago

“I placed an order for a birthday gift on 12/31, and got an email weeks later stating the product was out of stock. There was no offer to replace the item, no offer of a discount, and not real sincere apology. I contacted the company twice, and both employees with whom I communicated didn’t seem to care. The second employee offered me a TEN PERCENT discount on something that was not about a month late and still charged me shipping. I also ordered a card for this birthday that took a few weeks to arrive. Regarding the boxes below, it didn’t take a week for a response, but it took a few days, which is over 6-12 hours. Additionally, the boxes for overall customer service are greyed out, not allowing me to select an option, but my choice would be “1, very poor.””

Helpful Report

Posted 5 years ago

I am so sorry to hear you had this trouble regarding your order, this is very disappointing! Please do contact us on support@papier.com and we can resolve this for you, no problem! Alicia :)

Posted 4 years ago

“Binding of book came off, cover ripped at hinge with regular use. I didn't take the book anywhere, just used it at my desk and the damage came from normal use. Brought the problem up with customer support and was offered 20% off. Good designs, horrible quality.”

Helpful Report

Posted 5 years ago

Hi there - I am so sorry to hear of this issue here! I am sincerely sorry for the disappointment caused here, we always want all of our customers to be happy with their orders and it is greatly disappointing to hear if there has been an issue which has prevented this. We hope to see you again soon! Alicia :)

Posted 4 years ago

Papier is rated 4.6 based on 17,430 reviews