Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,430 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello: My name is Fiorella Ayvar , I order a gratitude book for my friend to 4206 Turtle Grass Ct Saint Cloud FL 34772 with order number P-2582872 and I PAYED FOR SHIPPING SO HE CAN RECEIVE THE BOOK TODAY BUT HE DIDNT RECEIVE. I just have a message saying “ Your item has been delivered to an agent for final delivery in SAINT CLOUD, FL 34772 on July 21, 2022 at 1:23 pm" .... so can you tell me where my order is??? Thanks”

Helpful Report

Posted 3 years ago

Hi Fiorella - I'm sorry to hear about the trouble with receiving your order! I've popped an email over to you now so that we can look into this further for you. Best wishes, Papier CS Team

Posted 3 years ago

“Ordered a Mini Photo book with baby's first year memories as a gift for grandparents. Was so excited to see the album, but it paled when I opened it. Surprise surprise - pictures are not printed on photo paper, not even matte photo paper. The output looks like someone printed the pictures on a home printer using regular sheets. I would have readily paid a bit more to get the best quality. Really disappointed for what has been paid for versus what was expected.”

Helpful Report

Posted 3 years ago

Oh no, I'm so sorry to hear about the disappointment with your order! For our Mini photobooks, we use a silky 200gsm paper with a glossy sheen. Please feel free to get in touch with us at support@papier.com with your order number & photos of the item received so we can arrange a solution for you. Best wishes, Papier CS Team

Posted 3 years ago

“$660 worth of fancy wedding invitations arrived soaking wet. Contents packaged in cheap thin cardboard with no plastic to protect contents. Box was sitting at my front door for hours in the rain. I indicated urgency since invitations needed to be sent out soon. Received what seemed to be automated response on 18th saying they were closed 15-18 and would respond back later. Never heard from them and salvaged the best ones to sent out. Now a month later they want photos of the water damage in order to feedback to their shippers? I'm not going to bother. It should be obvious that you don't ship $660 worth of fancy paper in thin cardboard without plastic protecting the contents.”

Helpful Report

Posted 3 years ago

I'm so sorry to hear your order arrived in this condition. I can see my college Steph has attempted to reach out to you but it seems you are not receiving our emails. Of course, I would be more than happy to process a full refund for you as you were not able to use many of your items. Please allow up to 5-7 working days for this to be reflected in your account. I will of course share this feedback with the courier service also to make them aware of the disappointment caused here. I have also sent a follow-up email to you should you not see this response. Once again I'm very sorry for any trouble caused here. Do let me know if there's anything else I can help you with. Thanks, Livs

Posted 3 years ago

“Really poor quality, print very off centre but they said was on allowance? Very disappointed and had to return!”

Helpful Report

Posted 3 years ago

I'm sorry to see your order arrived in this condition Lorna, I can assure you this is not our usual standard. I've taken a look and can see my colleague Sophia processed a full refund for you and mentioned for you not to return the item due to our error, I hope this helped! Should you need any further assistance please do drop us a message at support@papaier.com. Thanks, Livs

Posted 3 years ago

“$660 worth of fancy wedding invitations arrived soaking wet. Contents packaged in cheap thin cardboard with no plastic to protect contents.”

Helpful Report

Posted 3 years ago

Oh no, I'm very sorry to hear this! Seems like my colleague reached out to you on the 18th of April with regards to this but is yet to receive a response. Please could you send over some photographs to our support team - (support@papier.com) of the physical product received so that we can look into this for you, as well as pass these on to our printers? Thanks, Livs

Posted 3 years ago

“My order came and none of the photos were in the right position or even close to how I’d created it on the site. Not even the front cover. I’m really unhappy with it. I spent a long time compiling photos and placing them in the book for it to arrive and look terrible.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your photobook, this is not up to our usual standards at all! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :) Papier CS Team

Posted 3 years ago

“such poor quality and no options for editing and when you upload a photo even though is not great quality it does not give you the option to go forward regardless it should say we dont recommend this photo as it might come out well they look dull and not bright as my original photos do not happy and will not use again i have other companies that have much better product”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your photo product, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :) Papier CS Team

Posted 4 years ago

“Horrific!!! Very very bad quality. Could hardly see the duck and the watermelon was faint and streaked. Would not provide a refund. Bad customer service. Spent $117 to throw it away.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your order! I can see my colleague offered a return for a full refund, as the order printed as expected. You are welcome to do so and we can issue the full refund upon it's return, no problem at all :) All the best, Alicia :) Papier CS Team

Posted 4 years ago

“Really disappointed and would not recommend! Substandard printing, paper and arrived damaged! The photo book I ordered arrived damp and so all of the inner pages were slightly wrinkled. The paper was very thin making it feel quite cheap and easily creased and absorbed the colours so the pictures had lost impact. I asked for a new photo book that wasn’t damp and on better paper and all they did was offer me 10% off future purchases - useless!”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry that your photo book was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 4 years ago

“Terrible customer service. Never received my order and no one tried to help me with that.”

Helpful Report

Posted 4 years ago

“Nothing but disappointment - spent hours collating images and laying out a design for my mum's 70th birthday Album. Digital proof approved prior to ordering was perfect and we were initially super excited that it arrived a day earlier than expected, only to be heartbroken when unpackaging it to find over 3/4 of the pages printed with images completely distorted, placed around the wrong way, even upside down INCUDING THE FRONT COVER! Frustratingly, there was no contact phone number to be able to call and speak to someone about this, so I had to wait to be contacted via email the following day (given time difference between customer service in UK and me having order in Australia). Apparently the error was found to be on the end of their image host, and they were unable to "fix" it and reprint. They were also unable to tell me how long this mysterious file host error may take to be fixed so BEWARE....your finished product has the potential to arrive just like ours - embarrassingly incorrect. Any basic form of quality control checking would have instantly recognised the mistakes...the front cover image very obviously sideways! Images upside down and sideways throughout and not at all resembling the digital proof I approved. But this is clearly not a process implemented by the company, or else the error would have been picked up prior to the product being sent to me. Yes, I was refunded in full however now I'm needing to find an alternative company and completely re-do the project, and am left with nothing but a very sour experience and a mum who was overwhelmed with the sentiment of our gesture but clearly heartbroken - for both herself and us - by the quality and the fact we were having to completely re-do it all again. Papier weren't willing to compensate us for the cost of having to re-print elsewhere either. Save your time and go elsewhere to avoid disappointment.”

Helpful Report

Posted 4 years ago

Hi Mel, We're so very sorry to hear about your experience. Of course in this instance we were able to offer a full refund straight away as we were unable to resolve the issue with the image host and did not want to risk another photo book printing with the same errors again as we appreciate this is for a very special occasion. Papier Customer Service

Posted 4 years ago

“The pen I bought for £10 hardly works! Disappointed.”

Helpful Report

Posted 4 years ago

Hi Daisy, we're sorry to hear that! Drop us an email on support@papier.com and we'll be happy to refund or replace it for you. Papier Customer Service

Posted 4 years ago

“I LOVE those notebooks, unfortunately, I was not able to order them. I spent an hour putting together my order until I noticed at checkout papier only delivers to a few countries. I think that's extremely uncommon nowadays and you should be informed about that issue earlier on. It was such a waste of time. They even sent emails ala "hey, complete your order now". Extra salty :S”

Helpful Report

Posted 4 years ago

Hi, we're so sorry to hear you weren't able to complete your order. Unfortunately Brexit has made it difficult for us to ship to all the countries we would like to! Apologies again for the inconvenience. Papier Customer Service

Posted 4 years ago

“I received my planner yesterday. It did take awhile, but that's understandable due to the customization. It's beautiful, although the paper quality isn't as thick as I was expecting for the cost. What I wish was disclosed on the product page is that nothing is in order. If I write out my to-dos and goals and important dates for January, I don't want to flip through the remaining 11 months to get to the actual planner (week view). It would make way more sense to group everything together by month so you can start each month listing out the dates & goals, and then go into next month with those in mind as you get through your weeks. Instead you have to flip around. I took a chance on this planner and I am already regretting it. I have no clue if it's returnable because it's monogrammed.”

Helpful Report

Posted 4 years ago

Thank you for your message, I’m so sorry to hear you don’t like the setup of the 2022 diary! Our 2021 diary did have the monthly to dos and goals grouped with the month, however this led to some dates being replicated as the to dos and goals split the months unevenly. We made the decision to revert back to our original layout (where the monthly goals and to do's are grouped together at the start of the diary and no dates are replicated) for our 2022 Diaries as we received a high volume of feedback from people who preferred this layout. Do email us on support@papier.com and we'll be happy to help further. Papier Customer Support

Posted 4 years ago

“Very very VERY disappointed. I thought this would be a quality product. I bought a 2022 planner- nice design outside but the paper quality inside is extremely disappointing! I have a fountain pen that I use everyday for personal use including my yearly planner and it bled through to the next page! (which isn’t a blank page after each month- it is the next month!) Sooo I even used a regular ink pen nothing fancy nothing thick and it NEARLY bleeds through so regardless of what pen I use it copies over and makes a mess for the following month. I think there should be a disclaimer to use PENCIL ONLY! POOR POOR POOR QUALITY FOR AN EXPENSIVE PRODUCT! (My previous planner was from Target and the paper was much thicker, and never bled through)”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your diary, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :)

Posted 4 years ago

“I ordered a planner from Papier to be delivered to the states. Shipping took a while, which I expected. When the package arrived late, I opened it to find that the contents of the journal were upside down and backwards. My husband, a book maker, was able to fix the journal, but I asked for a refund. The company could only make a 25% refund or 25% off my next purchase, but they offered to send a new journal. How is a company able to send a replacement but not a full refund? The email communication went on for an entire week with no real solutions made. So we spent money to fix a product that was wrong, and no money was sent to fix it.”

Helpful Report

Posted 4 years ago

Hi there, I am so sorry for the trouble here! In regards to the book, if you were happy to keep the journal, we would of course be happy to issue a partial refund to compensate for the issues here, or a replacement to be sent t receive a corrected product, so the incorrect item could be recycled. I am so sorry to hear you had this frustration on this occasion - if you can get back in touch on support@papier.com, we can of course issue the 25% refund for you. Best wishes, Alicia

Posted 4 years ago

“The pens are horrendous. They look good and have a good weight on them. However, it’s very scratchy to write with and the ink does not flow well at all. Really disappointed”

Helpful Report

Posted 4 years ago

“Disappointed and dissatisfied! The journal I ordered was not what should be expected. Soft cover journal does not close and props open at all times. Pages of the journal require strength and weight to stay open, while writing. Journal writing should be stress free, not stressful. Customer service was no help!”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your journal, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :) Papier CS Team

Posted 4 years ago

“Disappointed with the quality of printing and paper used in the minimalist books. We placed a large order and the photos appear grainy on the pages. We are also missing half our order even though we paid for fast delivery. Wouldn’t recommend.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry that your order was not complete, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 4 years ago

“I feel really disappointed of the papier product that I've received. I spent $45 for a customized notebook by gold-foiled but it turned out as a silver-foiled notebook. I contacted the customer service and could not understand what they said.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry that your planner was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com again, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 4 years ago

Papier is rated 4.6 based on 17,430 reviews