Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,162 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,162 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

online@parcel2go.com

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Parcel2Go 1 star review on 14th April 2024

Stephen Hart

Parcel2Go 1 star review on 1st April 2024

Linda

Parcel2Go 1 star review on 9th March 2024

Kerry Turnbull

Parcel2Go 1 star review on 6th January 2024

Gaby

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you are sending to the UK and the item is of low value then they provide a cost effective service. If you are sending items abroad, if the item has any value or you require any sort of customer service then avoid Parcel2Go. Their customer service is non-existent, if anything goes wrong you will need insurance. Even then it can take up two months before you actually get your money back. The bottom line is, if the parcel has value and you need it delivered on time don't use Parcel2Go”

Helpful Report

Posted 5 years ago

“They lost my parcel and refused compensation because I didnt take out their insurance (even though it was with MyHermes whos T&C's state they would compensate up to the value of my goods)”

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Posted 5 years ago

“You pay for what you get in this life, its cheap and most parcels get delivered but if any dont you may aswell right your money and package off”

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Posted 6 years ago

“Poor international delivery service. After weeks I got my item returned back to me. When contacted customer service told me that it contained prohibited item. It had Amazon USA return and had not even had batteries. They could not give any reasonable explanation rather asked me to pay 9 pounds more.”

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Posted 6 years ago

“I took out insurance as they advised on their website. The item was damaged in transit and they used their get out was that I had not read the small print and the item was on the couriers prohibited list. The item in question was brand new electric hob. To add insult to injury P2G offered to reimburse my postage costs. I would never use again.”

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Posted 6 years ago

“Misleading as the 24hour delivery only applies to weekdays so if booked on Friday the item will not be delivered until Monday. So if you book a Parcelforce Worldwide Express 24h service you will get a 96h service instead as they don't deliver on Saturday seems and they said you have to pay EXTRA costs for it. Saturday delivery is available from all major couriers normally!!!!!!”

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Posted 6 years ago

“I booked and paid for service but failed to collect, this has happened twice. They are terrible service provider without any consideration for client.”

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Posted 6 years ago

“I sent a tyre via Parcel2go. As it's not easy to damaged or lose a tyre I declined the additional fee to insure the cost of the package. However, it was then delivered in error to the wrong address. A very long and frustrating claims process then ensued. The good things is that they can be contacted relatively easily via online chat. However, finding and email or a telephone number for these guys when online chat just isn't doing the job, is in my experience, impossible. After speaking with the operator, I was told they would be in touch within two days, once they had spoken to the courier. After a week, I was yet to receive a response. I went through the same process again. Again a week later and they hadn't responded. At this point, the parcel should have been delivers weeks ago and I was given the opportunity to make a claim for the cost of postage. After providing proof of non-delivery and the value of the item, this was subsequently refused within out explanation or recourse. Finally, I contacted Parcel2Go on social media. Their response in this instance was as rapid as any company I'd ever dealt with, as was their resolution that went beyond what was required of them as that not only refunded the cost of postage but the full value of the item! I remind you, this was despite the fact that I did not choose this level of cover. On reflection; Do I regret using Parcel2go? Yes. Mistakes happen but the system in place for enquiries isn't good enough. Would I recommend them or use them again? Unlikely, for the same reason. Am I happy with the end result? Yes. They went well beyond what was required of them to produce a fair resolution, however I had to work pretty hard for it!”

Helpful Report

Posted 7 years ago

Hi Tom, I am sorry for the problems with this delivery. I have spoken to you on Social Media and explained the issue with this for you. We have rectified the problem and discussed the reason for the problem happening. I understand this took a long time to resolve and you felt frustrated with the service you had received. Thanks Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“Had an email notifying me of a surcharge for a parcel shipped to the USA. I'd declared the weight as 1.7Kg and they had apparently had feedback from UPS that the parcel weighed 14Kg and was very very much larger than I'd specified. Parcel2go not much use despite an extended web chat, insisting that I must have made a mistake. Spoke to UPS and they had no record of their being any query with weight or size, so I'm not sure what's going on here?”

Helpful Report

Posted 7 years ago

Hi, I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared parcels in order to compensate for the extra time it takes to process them. To avoid these charges in future, we’d advise rounding up your parcel measurements when declaring the size and weight. This should compensate for discrepancies between your measurement and the courier’s. Having looked in to this order, I can see that the payment has been removed. I will contact you from the order to discuss this further. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“until now I have sent a lot of parcels with this company I have never had any problems but I must say that the last two times wich are in the last two weeks I made an order of five parcels and the other of 9, and both times the driver he says he ring the bell and knocked on the door when it is not absolutely true ... I was all day waiting for arrived, my husband was at work and the driver made one call to inform him but I was home all day .... I'm sorry but it is the truth and the problem is that I have to leave in a few days and I hope it does not happen any more ....”

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Posted 7 years ago

Hi, Really sorry to hear that your chosen courier has failed to collect your parcel. We only work with couriers that we expect to be truly reliable, so it’s disappointing that you’ve been let down on this occasion. I have emailed you directly from the order to discuss this further with you. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“Not happy! Sent a child's xmas present to Italy via Parcel 2 Go and the courier Parcel Worldwide sent it back to me on January 6th. After a number of calls have found it has even left UK shores! If there had been a problem I gave my number and the recipients as well as the correct address. Now have been round the houses just trying to find out how I can contact Parcel2go. An easy to find email address on your website would be a good idea!”

Helpful Report

Posted 7 years ago

Hi katharine, I’m really sorry to your parcel has not been delivered. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. I’m sorry you’ve found it difficult to contact us. The reason that we don’t currently have a phone number for customer services is that in order to offer the cheapest parcel delivery prices possible, we need to cut down costs elsewhere. However, you can still contact us via our Live Help facility on our website. Our Live Help system is designed to speed up the process of resolving any problems our customers might have when compared with a standard phone line service. It also helps keep costs down to ensure our customers are always getting the lowest possible prices on their deliveries. I have emailed you from the order directly about this. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“whether it was sent like it or it happened on route I cannot say. 2 parcels I have received have been partially opened. Not happy. D.B. Keele road Newcastle under lyme staffs.”

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Posted 10 years ago

Parcel2Go is rated 1.5 based on 2,162 reviews