Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never use parcel2go again. Paid for parcel to be delivered by 6th July and now the 14th. People I am sending it to are now away for 3 months so waste of time as was a birthday present. Refusing to pay out for delivery in time guarantee which is a scam saying it is because of customs. Can't be customs as it has been in Singapore for last week instead of Australia. I know parcel2go are a broker, not the courier but when things go wrong the courier says contact parcel2go and parcel2go says contact the courier. Will either pay more money and go through royal post or use the courier direct. Now looking at making a claim the small claims tribunal.”

Helpful Report

Posted 3 years ago

“Scam. Do not use. Loss my package and close my claim. Do not waste time and money.”

Helpful Report

Posted 3 years ago

“Utterly useless company that treat their customers with contempt. My parcel was not delivered so I tried to contact Parcel2Go. Impossible to speak to a human being so I had to listen to a voice recording which kept telling me that my parcel should have been delivered 4 days ago. I submitted a request that Parcel2Go investigate what had happened to my parcel. 3 weeks later they sent me a company generated email stating that my claim had been rejected even though I hadn’t made a claim. I still haven’t had confirmation that my parcel has definitively been lost. I am tired, frustrated and bored of dealing with these cowboys. Avoid these clowns and deal with a courier provider direct.”

Helpful Report

Posted 3 years ago

“I paid for a collection and onward delivery service, the collection did indeed happen on the date requested. However, following zero updates or any form of communication to arrange the onward delivery, I then received an email suggesting that a claim had been raised on my order for 'damage'. Curious as to what had happened, I then made the fatal mistake of trying to find any form of being able to contact Parcel2go! Hidden away in the website is a Live Chat function that of course, is an automated bot process that takes a while to get diverted through to what I can only hope is a real human to question what is going on with my delivery and what is this claim relating too. After 4 hours and being passed to 5 different 'supervisors', I'm then told that the delivery is held in a National Hub and Parcel2go will have to wait for another 3 days before getting any form of update from the courier and then importantly, when the parcel might be scheduled for delivery. Furthermore, Parcel2go confirmed that they have raised the case for damage on my behalf and what they now need me to do is submit a load of documentation and pictures to support this claim before being able to take the matter any further - which is slight challenge, as they cannot locate the parcel or confirm when it will be delivered for me to then try and seek reimbursement. Parcel2go operate strictly as an Online Company only, there is no way of communicating with them other than the Live Chat function on the website - if you are lucky enough to 'chat' with an operator, the professionalism and customer service is nothing short of disgusting ... avoid at all cost.”

Helpful Report

Posted 3 years ago

“Parcel2go are totally incompetent in every respect, other than taking money and then not fulfilling their obligations. Communication with them is virtually impossible, they deliberately make it difficult to make a claim in the hope you'll give up.Their tracking system is totally flawed, a parcel I sent is showing as out for delivery and has been for 3 days. Although it is sitting on my kitchen table after being returned to me damaged. They fail to give you necessary information when you book a delivery. Go elsewhere, please.”

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Posted 3 years ago

“An utterly pointless company. Book any delivery direct. This company is utterly useless when it comes to dealing with issues which are common place these days. When you use an agent like this, you give up your rights to pursue an issue with the courier and this company basically do nothing. Seriously bad, just dont bother and save yourself a ton of hassle when booking your next delivery”

Helpful Report

Posted 3 years ago

“There is absolutely nothing good to say about my recent dealings with this company. Customer service is appalling and no solutions are offered to problems. A parcel was returned to me because an ecp code wasn't present. An ecp code is mentioned nowhere on there website or booking form. And to add insult to injury the parcel was damaged, despite me paying extra insurance. The parcel, with a value of £300 was left on my doorstep. And when I complained it was shrugged off and they refused to do anything. And the tracking system is rubbish, showing out for delivery after it had been returned. Avoid”

Helpful Report

Posted 3 years ago

“Item collection number issued but cannot use this to trace/track parcel. Extremely difficult (purposefully in my opinion) to contact Parcel2go or DPDLocal (same company). Have given up on any compensation....which I suspect is a good business plan for them.”

Helpful Report

Posted 3 years ago

“I went through parcel to go to send a parcel to a friend 60 miles away,I picked yodel to deliver my parcel big mistake I paid extra for insurance and extra for a signature,after three days my friend phoned me to say it had not arrived,well after showing him the paper work and trying to speck to a human (what a joke) track said it had been delivered, yes it had wrong road wrong address the driver just dropped it of in someone’s garage nearly a mile from wear it should have been, so disappointed in yodel will not be using again ,”

Helpful Report

Posted 3 years ago

“Parcel lost - then found after 2 weeks and delivered to the client smashed up. They have not responded to our 3 emails asking for compensation. Will never use them again”

Helpful Report

Posted 3 years ago

“WHAT CUSTOMER SERVICE MY PARCEL WAS SENT TO POLAND MORE THAN A WEEK AGO AND MY RELITIVE HAS STILL NOT RECEIVED ON THE TRACKING IT SAY RETURN HOLDING WHY, I PAID TO HAVE IT DELIVERD AND I WANT IT SENT TO MY RELITIVE NOW,YOUR REVIEWS ARE PATHETIC THE SAME AS YOUR COMPANY.WILL NEVER USE YOU AGAIN AND HOPE OTHER PEOPLE DO THE SAME.”

Helpful Report

Posted 3 years ago

“They try to rip off business customers as much as they can.”

Helpful Report

Posted 3 years ago

“My parcel got return after sitting in customs, it came back damaged and missing items. Thet would not refund the shipping and refused a claim for the missing items. You need to read the prohibited items as they basically won't let you claim for anything.”

Helpful Report

Posted 3 years ago

“Parcel not collected. Customer service is useless”

Helpful Report

Posted 3 years ago

“This is the second time using parcel2go.com and the second time receiving a smashed up parcel of which they won't do anything about. They make the claims process difficult enough so it's in their favour not to pay out when your items arrive in a thousand pieces. No customer service number or email from what I can see. Stay away, don't use.”

Helpful Report

Posted 3 years ago

“I send parcel to eu country.Has been hold stolen or lost.I've provided invoices and everything which I provide but they ask for imei for phone which is brand new and send away other stuff.Avoid them better open account with courier company to get 100% your claim will be paid I paid insurance as well but no luck again so if you wish to get your parcel better use.also no customer service as well what a joke.You have to wait a day for answer.And I luckily chance to sent imei number from currys they told me I have two days yesterday and just now told me that not gonna pay nothing and closing claim.Avoid them again please.Thanks”

Helpful Report

Posted 3 years ago

“Honestly the worst customer service ever. You'd think returning a faulty item to Amazon EU via courier would be straightforward? Not if you use Parcel2Go! On 3rd June I booked my return with them. My labels didn't generate within the 5 hour window stipulated in the email, so an Agent on live chat generated them manually. So far, so good. Bit annoying to have to wait over the weekend for collection, but I can cope with it. Four days later I get a text with an hour delivery window for said parcel - it has been rejected at customs as the Agent hasn't filled in the "reasons for import" field (should have been 'return of goods', as I did it myself in the ungenerated labels) and entering EORI number in the wrong field! Very frustrating that the agent of a shipping company can't fill in shipping documentation, however everyone has a bad day. I rebooked via live chat, and itemised the problems and double checked with the agent all fields were filled correctly. It's collected on the 7th, and unbelievably, returns today (14th June), without warning! Parcel2Go agent Elsie couldn't find anything wrong with the labels, despite being rejected a second time. From then on I spent 3 hours today on a merry go round of live chat only customer services, who shift you from pillar to post with copy/paste sympathies without actually helping. Of course, you have to enter your details in full again every time! Special mention to Customer service agents Elise (who I ended up paying a £20 excess for a different shipping option because she was unable to find out the problem with their second attempt at the paperwork or refund me within 7 working days!), Damon (who Elise transferred me to without asking, and who ended that chat after I'd explained the whole convoluted process for the SIXTH time) and Customer Services Supervisor Pia, who refused to engage with my complaint about the label problems, and said shed have a word with Damon about cutting off the live chat - before cutting off the live chat herself! Save yourself time, money and braincells: pay more elsewhere for a better service - or at least a customer services department with a phone number!”

Helpful Report

Posted 3 years ago

“Company trys everything they can so you can't get a refund. Do not recommend to anyone.”

Helpful Report

Posted 3 years ago

“After dealing with this company for over 3 years I'm astonished how their business model has gotten worse rather than better. They are great when things go right, but the worst company I have ever dealt with as soon as an issue arises. Only ever available via live chat, and also a 24-48 hour wait for a response, even for a small query. This usually results in further 24-48 hour waits over and over...you'll get fed up before they do! First every negative review I have ever had to leave.”

Helpful Report

Posted 3 years ago

“Rubish company, parcels are not protected, they always try to find a way to not refund you if they lost or damage your parcel... They should rename their company Parcel, Just Go...”

Helpful Report

Posted 3 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews