Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,236 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They take your money. Lose the shipment then don't give the cost of goods back or the cost of shipping - even though 'extra protection' was taken out. What an easy way of making money!! The only way of contacting/complaining is via a chat portal which they just close when they don't want to help any more. Do not use unless you have money to waste and no desire to get your goods to the destination.”

Helpful Report

Posted 7 years ago

“well i ve spent the last 2 weeks arguing with chat and fb chat to no avail. a parcel was collected on my behalf. it was scanned once and then nothing! i found out on chat that the courier had said the item was lost. now what i'm about to say you need to draw your own conclusions. the box which was a paprika bright orange crisp box you know the very large boxes was suddenly 'lost'. i don't know how you do it but they did. the box was full of collectable contemporary dolls.worth weigh more than i paid.so the some of 60 quid was claimed. they prevaricated, refused constant information and evidence of the fact it had been lost. they even did not accept screen shot of their own site stating it was collected. I eventually had to talk to their claims department via email . by this time i had had enough! I told them i would take them to the small claims court. you can do this online for around 30 quid starting rate, secondly you can claim all lost and damaged goods this way and if you win p2g have to pay costs. thirdly they are deeply deceitful and actually deleted a part of the conversation on fb where i was told that the parcel was lost.( so screen shot and save all conversation with them! personally im never ever going to use them again. top tips : 1 take them to the small claims court 2, screen shot all conversations 3 take photos of all the items you buy which include the prices you paid 4 get a statement from the person it was collected from. THEY ARE A VERY BAD COMPANY AND THEY ARE ALSO DECEITFUL & CONNIVING i did get my refund but they kept the £9. 30 postage which was a bit blo**y cheeky!”

Helpful Report

Posted 7 years ago

“Parcel2go is one of the worst companies i have every used. they damage and lose more parcels than they deliver and their customer service is terrible. Also their insurance policy is awful, they try to wriggle out of paying for damaged parcels by saying they were inadequately packaged. no matter how you pack them, they will find a flaw and reject any claims. Please stay away”

Helpful Report

Posted 7 years ago

“Very bad service & doggy people . There’s no text alerts there’s no emails you don’t now when they will be coming the insurance it’s big lies because everything it’s prohibited they take money from people for nothing.. they are not recommended at all I advise everyone to use DPD they are the best prcle2go it’s rubbish don’t waist your money with them ..”

Helpful Report

Posted 7 years ago

“When they lose of distroy you parcel this company will do everything in its power to rip you off , they are not to be trusted ......please don't use them ! Insurance ? Yeah right , Please Go to the post office !!!!!!!”

Helpful Report

Posted 7 years ago

“Only 23% of reviewers recommend Parcel2go. It says it all! My parcel was collected on 7th Feb. and till it today 22nd FEB it has not left the UK without advising any reason. No ways to contact them. Live chat does not work. Customer service is non existent. I had to find them on FB to contact them. Gone beyond frustration!”

Helpful Report

Posted 7 years ago

“The only reason I gave 1 star is because I couldn’t give a 0. Absolutely disgusting service. We got them to courier a TV back to the company we bought it from. The TV arrived to them smashed to pieces and after taking out the extra insurance Parcel 2 go will not pay out for the repair. So now we are down the amount of the TV and delivery. They have no telephone number to speak to a human, you can only live chat and if they don’t like the question they just don’t answer you. DO NOT USE THIS COMPANY. We would have been better driving it ourselves! Useless!!”

Helpful Report

Posted 7 years ago

“still no package , but it has been delivered to the wrong address and I did sign for it. How that happens I do not know.”

Helpful Report

Posted 7 years ago

“Where is my package”

Helpful Report

Posted 7 years ago

“They stole the things I sent and they say sorry. This happens very rarely. They do not compensate me for anything or even the value of the package. I lost about 400 pounds. They are a fraud company.”

Helpful Report

Posted 7 years ago

“DON'T USE it! Customer service is the worse ever , and you just waste your time! No telephone number available, live chat is useless cos agents seem robots, copying and pasting sentences such as, Iam sorry to hear that, I apologise for....bla bla bla. Every agent telling you another story. I'm tired and frustrated. After 8 days, IAM still waiting , I don't know where exactly my parcels are. SO PLEASE DON'T USE IT. They are plenty of courier companies and much better. For me it has been the first and last time. My advice...Keep your goods and your money away from this company. Don't let this company trick more people!”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Booked a collection to deliver to me werk later nothing .only to be told they cancelled my collection. As they don't carry laptops !!! Wtf !!!! Didn't ask me if it had a bettery or not but assumed it had one ..now lost number of person who I bought laptop now no laptop and too far to get .thanks parcel twats 2 go”

Helpful Report

Posted 7 years ago

“Parcel2go , total thief's !!!! I was sending an expensive item so was sure to take insurance which was for £600.00, they distroyed the items, accept responsibility and offer £200 as a settlement .....this has took 2 and a half months of then trying to wriggle out and then they insult me with this offer?? they assure me that's it , so they are actually blatenly robbing me in broad daylight !!! .......NEVER USE THIS COMPANY!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“Sent a parcel to Spain paying for guaranteed delivery. Parcel went missing. Parcel2Go were slow to do anything and constantly gave me boilerplate responses. Eventually the parcel was found, but instead of Parcel2Go giving the courier additional info to deliver the package, it was returned to me. I was told I had to wait for it to arrive before I could discuss a refund. Once I received it back in the UK (now almost two months after the guaranteed delivery date) I try and get a refund and am first told that they will not as it is over 28 days. After some discussion the help chat agent agreed a refund, but the supervisor stopped it as apparently they do not issue refunds for address queries. The whole process was so drawn out, slow and painful, and I end up out of pocket. Parcel2Go clearly do not want to rock the boat with couriers, and if they had acted faster I believe the parcel would have been delivered instead of returned.”

Helpful Report

Posted 7 years ago

“Obviously you only get what you pay for I paid for a service and didn’t receive it parcel addressed to laird magically disappeared company blaming courier who collected it oh but that was me as I am my own courier then blamed depot it left from saying it never left there until I advised that I also run the depot it left from (can’t believe I stole my own parcel!!!) they are now apparently investigating it and takes up to 14 days I’ve been waiting a month now!!!”

Helpful Report

Posted 7 years ago

“Never trust this company. I booked a delivery from Hamburg to London labeled 27kg but when I received it the box was 9.8 kg almost empty however there is no clear contact number for parcel 2go but I contacted them through email , although I received confirmation email from them stated that the investigation is on the way and you will be contacted within 4 days, but no contact received from them however I emailed them many times to discuss the investigation result, but unfortunately no response received from them. I paid for 27kg to delivered in London but I received almost empty box from the them. There is no damages to the box but it’s clearly obvious that the box was opened and re-taped”

Helpful Report

Posted 7 years ago

“Not ofter writing reviews but this company defiently deserve one. Unfortunately cant leave 0 stars to have to be 1.. used 4 times in december and january 1 parcel lost ( thay claimed tha has been delivered !! and place of deliver was close on that day!! scammers!) 2 parcles nopt collected ( status on web collected and on the way !!!) had to take both parcels to my local post office for parcel force 24 !! 1 collected and delivered on time conclusin is simple If you want good reliabe service avoid them at all cost shop around and use someone else or you risking you goods" I you dont want good service and want extra hassle issue and problems yes that definitly is good company to go for so 1 star is deserved here absolutely unrelaible not caring comapny and customer service is joke >tried to expalin them about the issues unfortunatley only answew was we contac the driver i n48h after that you will get email driver confirmed that parcel has been delivered !!! iven if was not delivered AVOID AVOID AVOID please”

Helpful Report

Posted 7 years ago

“DO NOT THINK INSURANCE IS GOING TO BE WORTHWHILE. This company will not accept your claim regardless as far as I am concerned. I supplied them with numerous pictures of the damage which were sent to me by the recipient. Originally the parcel was delivered to me by Hermes with no problem. I needed to return the parcel and packaged it as instructed by both Hermes and the company I was returning it to. In fact in exactly the same packaging I had recieved it in. Was taken from me by Hermes who as I say had delivered it . Pacrcel2go only got back to me requesting EXTRA pictures on the 6th night after I lodged my claim (which I did on the day I was informed by recipient it was damaged) The recipient discarded the outer packaging on the 7th day- before recieving my email requesting a further picture. I had email proof from them confirming this to be the case. They also rejected my initial copy of reciept but accepted a duplicate copy of the same. Despite this my claim was rejected on the basis that packaging was inadequate. They offered a goodwill gesture refunding my postage cost which did not satisfy me and almost seemd an admission they realised this decision was not fair. It is impossible to contact the company by phone, email, post as far as i can see so no way of contesting their decision. I am Very Dissatisfied with this outcome.”

Helpful Report

Posted 7 years ago

“Booked a collection via Hermes from a customer they did not turn. Finally they said that they collected it and even after a month still no parcel. They were unable to find the parcel. They are difficult to contact and useless. This is the second time that something has gone wrong and I would never use again. If i could give no stars I would.”

Helpful Report

Posted 7 years ago

Parcel2Go is rated 1.5 based on 2,236 reviews