“Absolutely shocking service. Booked a wk end redilivery (for additional £12 cost) after two failed attempts, only to be told they couldn't find my address, ended up going to collect my parcel from the main depot in Basingstoke, because of their utter incompetence.”
“Giving it a one star because there is no option of no stars. Absolutely awful service. Package sent and returned, with no attempt of delivery or even of contacting the sender or receiver. No explanation as to the return and nearly 2 months of useless email conversations where nobody provides any resolution. Requested a phone number to actually talk to someone and also nothing. I don't have my package nor do I have my 25 Sterling I paid for a service I did not receive. DO NOT USE. EVER.”
“They lost my package (big, 2m bed).
They marked it in the system as "delivered", but without any proof. When I called them they contacted the delivery man and he said he left it in the house with the same number as mine, but two miles from my place, on a totally different street. During the next call, they claimed my package is not lost, but still in the warehouse and it will be delivered the next day. After two weeks, when I called them each day and still heard the same story I reported my package as stolen and received my money back.”
“Had collection arranged for today for 24h delivery. Stayed at home all day. No-one showed up. Contacted parcelmonkey and been told that a collection has been attempted at 3pm? I have q security camera to prove that no-one showed at my door step. Total waste of money and time. Never again.”
“Incompetence and laziness is rife in todays world and nothing exemplifies this more than parcel force UK. Sat in for an entire day only to have a note silently pushed through the door without any attempt to knock, for what reason I couldn't guess. Absolutely disgraceful, however it's no problem. I'll just go ahead and refund my customer £150 because people cannot or are unwilling to do there jobs properly.”
“After requesting a delivery to my local post office on their own sms service. They decided to completely ignore this and return it to the depot 25 miles away. They never left a card so I found it difficult to find out what I was supposed to do. I submitted a complaint with their online form only to receive a message saying they will try to get in touch with me within 2 days. If your company uses parcel force to deliver I will not be a customer.”
“48 hour service = whenever they decide ad long as it's more than 48 hours ! Anything I buy on line I ask for them not to use Parcel Farce ... sadly the last seller has ... if I'm lucky 48 hours may = 96 hours!”
“There should be a 0-star option for companies like this. Our high-value, high security package was delivered to the wrong location - instead of the office block with security guard & reception, the ParcelForce courier left the package with someone at the nightclub next door who can only be described as a dodgy geezer. Three of us wasted 90 minutes tracking it down including 30+ mins on hold to ParcelForce customer service. It was clear that had we been unsuccessful that day, we would never have seen the parcel (the package had been partially opened when we found it). DO NOT USE UNDER ANY CIRCUMSTANCES.”
“Absolutely SHOCKING service. PLEASE DO NOT USE PARCEL FORCE. Honestly, if your parcel is important/urgent they are a complete waste of time and money. We paid priority shipping for next day delivery and instead it sat in the depot half an hour away from where we sent it for 5 days. We now have no idea where it is and have lost so much money because of this.”
“Never never never use them. Never delivered. Customer service don't care at all about your parcel. One of the customer service representative just hang up on me, just because she didn't like my panicking tone. She just hang up the phone! Absolutely unacceptable horrible company.”
“Couldn’t leave parcel as no one to sign for. Twice! 35 mile trip to depot for pick up. Arranged a collection from post office for a pound. Cancelled by Parcelforce as parcel too big. It’s a fishing rod. £5.50 to have it delivered to work. What a rip off. Parcelforce are legalised thieves. Parcelfarce, avoid like the plague.”
“Once again a joke service. Parcel out for delivery today. Waited all day. Apparently the delivery driver knocked on the door no answer (was in all day, have a ring doorbell, no one came to the door all day) told a card was left. No it wasn't. Now told couldn't find the address. Well it's hard to find number 3 between 1 and 5. Which is it? Liars. Don't phone the premium rate number either. No one answers and it costs you a fortune.”
“Completely ignored their own SMS redirection service despite confirming it had been actioned. Tried to deliver twice on both occasions didn’t leave a card. Had no way of contacting to redeliver. Had to go to post office to get a number for the depot. When finally delivered and he was questioned he said ‘the SMS redirection rarely works and he forgot to leave a card, TWICE!!!!! Why do companies keep using them, cheap I guess.”
“Appalling, a firearm sent between two registered firearms dealers, value of £3000 , lost !! Now they have located it, I’m still waiting for it to leave the depot, FOUR DAYS LATE. Absolute shambles”
“Delivery did not arrive . The tracking says a delivery was attempted … it was not , no card was left . Tracking says addressee contacted to reschedule delivery …. That did not happen …. Currently I have no idea where the parcel is or when it might be delivered again . I paid for next day delivery . This is appalling . It looks to me that a member of staff has made all of this up on the tracking device . The addressee was in at all times …… no card has been left …. No request for a different time delivery has been made . Utter lies .”
“Worst delivery company out there
Get several deliveries a week from various company's but the only one which constantly fails to either deliver on time or at all, is Parcel Force (Parcel Farce)
24 hour delivery seems to take 72 hours plus or upto 14 days last time
They must have time lapse and don't seem to care at all
Got no response when asked for a refund for additional cost for next day which became next week
Rubbish”
