“Further to my previous review, MD of parcelforce now replied, terribly sorry but nothing they can do. My daughter has now contacted t k max... parcelforce should refund them the £6.99 and then the maxx pass it onto my daughter. I'll keep you updated”
“They did not deliver my parcel on the scheduled time. Further, they lied that they attempted delivery and left a card which I can take to the local post office to collect the parcel. There never was any card through my door. And postoffice said they have not received any parcel for me”
“They told my daughter online last Wednesday there was a problem with her address on a parcel from TL Maxx. She rang them and they confirmed her address was fine. They came back Thursday when she was at work at the office (she was at home Wednesday). Threw parcel over fence, broke a bottle of hand-wash that leaked all over the box of an Xmas present she had bought so that's ruined. She's contacted parcelforce, not interested. She is now emailing the MD of parcelforce. If they hadn't lied and said her address was wrong on Wednesday she would have been in to take delivery.”
“Their driver delivered my parcel to the wrong address. Neither Parcelforce's customer support nor I know where it is. There's a photo of a person signing for it. It's not me. I'm frustrated and sad at the same time. The consignment has travelled from Japan only for that moron that skipped school not to do his job right. He had one job. One. Fire him right away. Also, find my parcel, please.”
“Parcelforce I avoid like the plague but receiving from overseas is beyond my control. They often can’t reach me (last on a run) then return to the depot. They then don’t have the staff to deliver the next day….& so the saga continues. CS is non existent. THE worst logistics company in the UK by a country mile.”
“The company brought me a damaged package, they stole most of the things, more than 40 pieces of clothes were stolen from the package, the customer service is terrible, no desire to help, they don't even feel guilty, thieves work there, it's a shame to treat customers like this, where we trusted you that our package will be delivered safely, I sound this case wherever I can, in all social media how this company treats customers and protects thieves, I hope that no one will use this company again, I advise against”
“If I could give zero, I would! Sometimes, you can make use of common sense… I left a note right at front door to kindly leave the parcel at the front door ( in case I could be in the bathroom, etc). But the grumpy delivery man just banged and banged the door that you would think something is between life and death situation. I knocked by the window to signal to him that I got it, that it’s ok to leave it there. But then he shouted back to say they can’t leave a parcel. Technically, I’m going to get it in a split second, I’ve seen you, you’ve seen me…the parcel doesn’t even need a signature…the box is as light as a feather = 3 pairs of socks. And yet, for far more important parcels, they just pretend attempted delivery… Please, do business with delivery companies, that gives you option to leave in a safe place or as per the customer's instruction. We can’t be waiting and watching for the parcel force delivery man at the door all day long!!! We are not all friends with our neighbours!!! And it’s an unnecessary hassle to collect your parcel at post office when delivery is at your home address. Please. 🙄”
“Businesses please stop using this rogue delivery firm. In my case they didn’t even bother to try to deliver - the status just went from ‘out for delivery’ to ‘at the depot’. Businesses should be aware that if they say they use parcelforce for delivery many of us will just choose to buy from someone that doesn’t. Why bother to spend your money on something to just become a farcical hassle.”
“If I could I would give it zero star. Was sitting at home in my flat all day to wait for my delivery however got an email notification that they tried but I wasn’t at home. I live in a flat so they just cannot be bothered to ring up or knock on the door.”
“We paid for a parcel to reach a customer within a week. It's been four weeks and it still isn't there! What's even worse is the customer service rep didn't care or apologise for the abysmal service. They just said "Yeah, there are no guarantees for delivery". Perhaps not for an exact week but for it to be FOUR weeks late and still not there is appalling. I will not be using them again.”
“Had a parcel sent through Parcelforce. It’s had one scan when it was collected and nothing since, when I spoke to someone on the Parcelforce live chat team, I was told that it wasn’t scanned by them, when the only 2 options are Royal Mail and themselves. They’re useless and completely pointless having a tracking number as you can’t even use it when you get given one”
“I arranged a collection for two parcels on 20th September, which were prepared and left at the hotel reception. As I had to leave, I trusted that the collection would take place as scheduled. Unfortunately, despite rearranging the collection six times and repeatedly contacting customer support, the parcels are still not collected.
I paid £90 for this service, yet the driver claimed the parcels weren't there. It seems they couldn't be bothered to either check the reception, where the parcels clearly were, or even call the phone number provided for assistance. This has been an extremely disappointing and frustrating experience, with very poor organization on their end. Customer support has left instructions for the driver, yet every day they claim the parcels aren't ready for collection. My issue remains unresolved.
This level of service is simply unacceptable.”
“Parcel is ready for delivery at Gloucester warehouse , bit being a Saturday and closing at 12.30 they can’t be bothered to deliver despite it being tracked . Don’t recommend, don’t understand why companies use them when they don’t deliver and parcel just sat there . 😡”
“A dreadful service throughout. A parcel from Germany has taken 10 days so far and still hasn't arrived. It has been in the UK for 8 days and in the local delivery depot for 3 days (2 after payment of customs charges - only paid after I complained and was given a code - It took 3 days for the customs payment letter to arrive) I booked delivery (using the Parcelforce system) on a Friday and it did not arrive. I expect I will now have to wait until Monday for delivery. Despite using the Parcelforce customs and delivery booking system I received an e-mail at 11:40 on the day my goods were due delivery that stated they might not come on the agreed date! 13 days after I paid for my goods! This is a stone age service.”
“Firstly 2 days in a row I got a text saying a delivery had been attempted but no one was in, both days here was no card left, so i used the automated phone system to say that I would collect from the depot.
I start work at 7 so on friday finishing at 2.30 I set off on the 12mile round trip to collect the parcel only to find the depot is only open from 8 to 10am on a week day and I now need to return on saturday between 8 and 12 to collect... even though this parcel will easily fit through my letter box! Not happy!”
“Made no attempt to deliver, said they did and said they left a card stating if my parcel had been returned to depot or left at local post office. They didn’t come here, they didn’t leave a card, I don’t know where my parcel is and therefore what I can do about it. If they said the driver had run out of time I would be annoyed but understand, but instead they lied to avoid refunding me the cost in accordance with their terms of carriage. Annoyed about the experiance. Fuming about them living to me, ambivalent about the delivery cost and refund and concerned as to where my stuff is”
“I have had two parcels `refused by addressee` even though they never came to my house. Within 4 hours they returned `the parcels to sender` each time and of course the sender never received them back. How can this be acceptable? I have made complaints but no action seems to have been taken. £238 OUT OF POCKET”
