“Useless all I can say . There web site reviews have even been stopped as they are so bad.
Sent a parcel to Sweden large ( gone missing it seems ) or (someone with sticky hands )
no support all you get is there trying to locate it managing directors office 01908687249
only number to get a complaint to”
“Parcelforce held my parcel all day Friday, failing to release it for delivery. It was supposed to be delivered by the end of the day. I was assured that it would be delivered today Saturday. Then I got the message that as it wasn't a premium delivery it would not come until Monday, possibly not until 18:30. The item has to be fitted on Monday morning. I just got through to the helpline after a 40 min hold. Of Parcelforce don't work Saturday afternoons! The advisor put in a request for an early delivery Monday. I will let you know if that happens.”
“Parcelforce 24 taking 4 DAYS, Tracking information highly inaccurate stating "in delivery depot" even after item had been delivered, lucky i was at home.
Parcel handled so badly that lidded and sealed plastic jars wrapped in bubble wrap, in heavy cardboard box had burst open spilling liquid contents over everything.
What a way to run a delivery service.
DPD on the other hand send accurate emails, give one hour slot for delivery. I ordered items yesterday 1pm delivered today 1.20pm. That's what i call service.”
“Did't deliver within the time frame paid for. Items turned up damaged looking like they had been kicked from Yorkshire to Scotland. Then trying to get some money claimed back off them is like urinating in the wind. Passed from pillar to post, Now having to take them to court. DO NOT USE PARCELFORCE pay a little extra and use Hermes.”
“People, these guys don't respect your property at all, despite how well you've packed your item and how much boxes you've used and bubble wrap. Despite any additional insurance purchased they will destroy your item and reply will be as follows: "we cannot offer compensation on your claim due to insufficient packaging being used to post the goods". This is standard phrase to close any claim without right to appeal. They disregard any photo evidences that proving that it was packed securely, they disregard any labels, they just take money from you for such a poor service and that's it.
I've sent a computer packed in a wooden framed plywood box filled with the air cushions, polisterol separators and bubble wrap so that it could survive any reasonable drop. However it didn't help, all internal components were destroyed by such a shock that even pci slots were dislocated, but the box was not intaked. They said there should be extra external cardboard packaging to the wooden box. This is ridiculous, how can cardboard be stronger than the plywood.
All my attempts to get compensation were ignored, despite the fact that I paid extra £15 for the Enhanced insurance cover.
I encourage all who have had bad experience to go to small claim court, may be this will help to change the situation with such a terrible service.”
“I received an email stating that my parcel would be delivered on Friday, 29th December. I stayed home all day. Did it arrive? NO. Late that evening I went into their tracker service, only to find that my parcel was still at their national hub, which I believe is in Coventry. I live in South Wales. Why on earth did they send an email stating it was being delivered on a specific date when there is absolutely no likelihood of this happening. The parcel finally arrived at my local depot (Newport) in the early hours of Saturday, 30th December. Obviously there was no delivery on the 30th, 31st and 1st January. My parcel eventually arrived on Tuesday, 2nd January and when I questioned the deliveryman he could offer no explanation as to why an email had been sent and made matters even worse by saying that they did not work on Friday, 29th December ???????? Unbelievable. Their tracker service needs to be updated far more frequently and timeously and if they hope to attract more business they will have to "get their act together". What a shoddy service. When my parcel eventually arrived it was delivered in a white, unmarked van, by a man in ordinary clothes (nothing to show he was a Parcelforce employee), and with a woman in the passenger seat. No wonder other logistics firms succeed where "Parcelfarce" fails.”
“Second time I have to deal with parcel force and never again. The parcel force website is totally useless. Don’t use it, just call them. I tried to organise a redelivery to another address and a local post office but the website couldn’t recognise my postcode or my work postcode. I then organised a delivery to my own address but the postman didn’t show up.They only leave a delivery note on the first attempt delivery, so you have to check on line where you parcel is. Their south London depot is in Croydon which is not a practical location at all. After calling them I manage to get my parcel deliver to my local post office. Hopefully it will be there.”
“Ordered item on the 15th of December Parcelforce 48 item is showing as ADVISED contacted sender it was with parcel force next day its now 2nd of Jan 2018 still no parcel.”
“Never give these idiots a penny, they have no respect for your property and won’t accept responsibility when things go wrong
Parcelforce broke my £420 guitar, despite it being in a padded case, with airbags on 4 sides and in a sturdy outer box marked 'FRAGILE' on all 6 sides !
How the hell they managed it is beyond me ?
They sold me insurance to cover the value too, but have refused my claim, and subsequent appeal.
They said their guidelines state 'a hard case' should be used for guitars, but as an experienced musician and guitarist for over 40 years I argue that this guitar was better packed how I had done it. I detuned to slacken the strings, so there was no string tension on the neck. It was interesting how they drop the odd one liner in with ‘guitar speak’ as if they knew what they were talking about, but you can see straight through that ‘must follow procedures and look professional’ mask. It was clearly rehearsed responses to pass blame back, it’s disgusting behaviour really !
I provided photos of the packaging and common sense should have prevailed, but no, they clearly never had any intention of taking responsibility or paying compensation.
What kind of employee throws such a package with enough force to break the neck on a guitar ?
This was not just a 'chuck it in the van' scenario here !
I've dropped a guitar on the floor at band practice in the past (not this one I might add) and not even marked it, so this would have been thrown with considerable force.
So I am completely out of pocket.
Multi million pound business dumping on the little guy !
It doesn’t matter how well you pack something if Parcelfarce employ people who clearly like to throw fragile packages !
Don't give these idiots a penny, use another courier service”
“Very bad account manager/ sales persons.
It’s better to buy their service through a reseller or agent (Parcel monkey, parcel2go Etc..)
If you buy directly from them you get a bad deal.
They think customer are stupid and don’t know how to shop around for deals.”
“Numerous occasions late. May even accept they're at fault but do nothing to makes things right. Lost a parcel in transit and refused to pay ocmpensation/reimburse the large sum I lost! DO NOT USE!”
“If I could have give this a NIL star I would have, sadly you have to press one to trigger the review. Like other customers my package came from the US and that side of things was all smooth. Happy to pay the $66 delivery charge but once in the UK it all goes distrastrously wrong. Parcel FARCE are an absolute joke, lack of updating the tracking system, unclear customs charge instructions, then even after paying the addditional £57.50 to get it out of customs some idiot puts it in the 'wrong' PF box. My item has been in the UK for a month...AVOID if you can...”
“Package #cx149099786us not delivered..mailed on time from US...paid $91.40 for delivery....you are now asking the recipient to pay a customs surcharge...are you out of your minds? I will pursue US Postal, ask for a refund, and insist that they drop you...cancel your contract...disgraceful...SEND the package...”
“Posted on 20/12/17 on "Express 24 Hour" service. Was 'out for delivery' on 21/12/17. No card left, no explanation. Phoned and was told would get call back to me. I'm still waiting for that call. Emailed. Still waiting for a response to that. Now - 27/12/17 - showing as 'prepared for delivery'. Still not delivered. IF it gets delivered today, Express 24 will have taken 7 days. Not holding my breath. First world prices for third world service. I hope never to have the misfortune to use Parcelfarce ever again. What compensation for failing deliver on time??”
“Inadequate prep for Xmas Clear need to take on more temp staff. Presents arrived in Manchester depot 22/12. Still not out for delivery by 27/12. Shockingly inefficient at an obviously important time when the need for more staff is obvious. Profits befoRe people?”
“Absolutely appalling service. Sent a parcel to Scotland for my elderly uncle on the 19th December using 48 hr express guaranteed delivery. Should have arrived on the 21st but they tried to deliver on the 23rd. Tracking said an attempt was made to deliver. No card was left with him so we have no idea how to retrieve it. He is elderly and can’t travel easily to collect it.
I am so annoyed and disappointed! What on Earth happens to these parcels that they sit in the Glasgow depot for days. Shoddy service. I paid my £13 in good faith! Will never use them again.”
“I phoned on Thursday 21 December to find out about a parcel I was told there was a backlog but would definitely have it for Christmas. Phoned tracking service Saturday night it is at Glasgow depot! So many people disappointed - if you can't deliver the service people are paying for what compensation do you offer?”
“My Christmas parcel to my daughter and her family has been sat waiting in the Glasgow depot since just after midnight on Thursday. Its now Xmas eve and still showing in depot. Some 48 hours servis this is!! Its spent longer than that waiting to get onto a delivery van for its final treck! Daughter advised not to go for it yesterday as its an hours car trip and they probably wont be able to find it anyway!! Useless shower. Never again. From now on its Any Other Service!!! So disapointed.”
“I’m only putting 1 because you can’t put 0! Completely and utterly useless! Christmas present not received thanks to them and couldn’t get answers despite numerous phone calls/email! Need to get their act together! DPD are miles ahead!!”
