“My local regular delivery driver is excellent but the online Parcelforce parcel sending service is useless in the event of a fully insured claim. They now have a brief automated online claim form with no message box or anywhere to explain anything. I uploaded everything they asked for as the sender. The recipient was waiting with saved packaging for them to inspect. They replied only to me (they didn't contact the person who experienced the damage) by automated response 6 days AFTER the claim time had elapsed saying the claim had been rejected because they needed missing uploaded information (of which there was none) within the timescale of the claim!! I'd paid extra for the insurance but there's obviously no effective cover at all with Parcelforce so won't be using them again for anything valuable!”
“Worst service, my parcel with some ayurvedic medicine kept lying with parcel force and the time I call customer care they straight away say its with custom and very blissfully they say custom can keep it for one month. This shows the type of service they are giving to society.This Ayurvedic medicine is for my 2-year kid and she badly needs it.”
“Waited in all day for delivery. Driver couldn't find house although on the second attempt he was parked opposite the house, was waiting for him to get out but just drove off instead, didn't even attempt to find house. He took it to post office took two days to locate. Tracking site gave incorrect information saying that it had been collected. STRESS STRESS STRESS”
“DO NOT USE THIS COMPANY FOR FRAGILE ITEMS their delivery drivers have no respect only their customer services do.
MY parcel was used as a door prop in front of me and bent in half in transit for no reason. one of my parcels had even been opened. BEWARE”
“24hr Express Delivery, cost £17.48.
I have just spoken to my local depot only to be told I will be receiving the parcel next Tuesday. Presuming that they DO actually manage to deliver then, that will turn the 24hour service into 144hour service! DISGRACEFUL AND NEXT TO USELESS”
“If I could give zero stars I definitely would!
They first sent me a text message advising that delivery slot will be between 2-3 pm, then they came an hour late and didn’t find me at home so didn’t deliver the parcel EVEN though at the time of purchasing I had purposely specified to leave the parcel at the front porch if no one at home. Then they left a card saying to go and collect the parcel at local post office and when I got there the parcel had not been delivered to the post office yet either!I called customer service and after 20 minutes attempt to speak to someone, as they clearly do anything possible to deflect customers rightly wishing to understand where their parcel has gone, I spoke to a super rude lady who told me that the drivers where not late!( against every written evidence!) and that I m being rude for complaining!wow what a bunch of incompetent jokers!”
“Did not deliver on indicated day, not even within time parameters. When contacted the instructions had not been written in correct place on form so were ignored by driver. resent next day and instructions to driver STILL ignored - in fact had been crossed out in black marker pen.
Avoid in future”
“Clear sign of parcel being dropped, every glass item inside shattered, pc monitor gone (i know they discourage sending it, i know why now), pc case cracked, it takes effort to break metal case. If you are trying to save money choose different parcel service not this shitty one and just lower the parcel insurance a little. It will still come out more worth it and you can sleep at night, knowing your parcel is with hands that are used to deal with them.”
“I don’t expect when I am not happy with the service and take the bother to call, to be talked over and to have the phone put down on me. I will make sure I will boycott any company who uses Parcelforce as a delivery company.”
“I placed an order on December 29th, 2017 to be shipped to the United States. I received a confirmation email on January 3rd the item had been shipped with a tracking number. I received an update on January 4th my package was exported from the UK. That was the last update I received. It is now January 18th, 2018 and so far the information I have received via email from ParcelForce is there is inclement weather on the Eastern Portion of the United States and all packages at US Customs will not be processed until next week. This is false information. I received two other packages from two other websites in the UK and both of the those orders were placed after December 29th. I am now dealing with a delay in work needed to be completed due to missing items and have no idea if and when my package will arrive. DO NOT USE THIS COMPANY!!! THEY ARE HORRIBLE!!!”
“Awful service. No point using Express48 if it doesn't reach the customer for five days - and this is not the first time. What really annoys me though, is when you phone to complain and the Parcelforce operative is adamant it's not their fault as they weren't told there was a parcel to collect - and maybe I should contact the Post Office and complain to them! No, the fault is with Parcelforce and their flawed business model.. but they're not bothered about that, nor me the customer.”
