Pasta Evangelists Reviews

Name: Pasta Evangelists
Rating: 4.32

4.3 Rating 325 Reviews

83 %

of reviewers recommend Pasta Evangelists

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Metrics

4.3

Based on 325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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07424304486

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Pasta Evangelists 1 star review on 26th April 2025

Marie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was delayed, I was charged twice and then the second order was incorrect. I cancelled the subscription.”

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Posted 6 years ago

Thank you very much for your feedback and apologies for the poor experience you had with us. We are working our hardest to improve our service and that means learning from our mistakes, among the other things. My name is Gaetano, I am the Head of Customer Success at Pasta Evangelist and if you could please get in touch with us to confirm your account details via email chef@pastaevangelists.com, I will be able to further review it and properly address what happened and, hopefully, get you to give us another try. Thank you very much.

Posted 6 years ago

“Every pasta dish is delicious.”

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Posted 6 years ago

There's nothing else like fresh pasta, Margarida, that's the truth! Thank you thank you!

Posted 6 years ago

“Most of the food was nice on the whole, but we experienced the following issues: In heavy rain, package was left in plant pot next to front door and was very badly damaged (I believe it says on your website that they are meant to be delivered through the letter box). 20 minutes after I found the package, I received a text message saying the delivery was coming in 9 minutes. Caper butter was missing. No labelling of any of the ingredients (had to sniff and taste some items to check what they were before using them). Received the wrong recipe card for one of the meals so had to go online and search for the 'how-to', luckily did find it online. One of the meat recipe cards was marked as vegetarian (assuming that's what the green dot signifies). Thankfully not a big issue for us personally since we do eat meat. Some of the portion sizes were quite small, especially considering the cost. "Wild Boar Ragu" did not resemble the advertised appearance at all. It was dry and contained virtually no meat - the meat in it certainly wasn't visible like it is in the photos - it was just a small pouch of sauce which was extremely inadequate for the amount of pasta. It's a shame because the flavours were good. Did not enjoy the "Tortelloni with Red Chicory,.. etc". It was so unpleasantly bitter that it tasted like something was wrong with it. This was unfortunate because bitterness aside, the other flavours in it were enjoyable, but the overpowering bitterness made it unpalatable. We had put all orders throughout April on hold because we were going to be away on holiday. After our first delivery, our future deliveries were taken off hold, changed to weekly and my card charged. I received an email receipt when the card was charged so was fortunately notified as soon as it happened, so I called phone number to tell them. The man I spoke to said he would sort it out, but it appears that he did nothing. After 2-3 more days with the delivery still listed as scheduled on my account, and the delivery day approaching, I had to email and inform them of what had happened a second time, and specifically request email confirmation that they would be cancelling the delivery, and refunding the payment to my card, to ensure that everything was in writing this time. This time they dealt with it the same day and did email me confirmation.”

Helpful Report

Posted 6 years ago

Ciao Diana, thank you very much for your feedback and apologies for our belated reply. My name is Gaetano, I am the Head of Customer Success at Pasta Evangelists and, first and foremost, I would like you to accept my deepest apologies for the experience you had with your subscription and deliveries with us. The excellent news is that, you have overall enjoyed the food and that gives me chance to ask you to give us another try. We constantly monitor our deliveries while they happen and, 99.9% of the times our boxes arrive at destination fine. They are suitable for most of the letter boxes, but chances are that they may not fit all of them. If the boxes are received in an unacceptable state, our main priority is to hear from you as soon as possible, ideally with pictures so that, firstly, we can proceed to a refund/replacement and, secondly, address the problem and make sure that it doesn’t arise again. We have improved the labelling and all the boxes now have cards with ingredients and will soon bear the nutritional information, the latter being already included on the website’s. The coloured dots are actually there to make sure that the right sauce goes with the right pasta and they are not an indication of vegetarian dishes. Apologies for the confusion, this could possibly be an indication that we need to change those with something else. We have increased the size of our portions, however, as our dishes are made with fresh and finest ingredients, a further increase would have an unwelcome impact on costs and therefore on the final price. It would also require a change in the packaging with yet another impact on the price. We will of course try our best to further improve on this matter and hopefully, further down the line, we will be in a better position to better meet your expectations. The options to subscribe for a weekly, fortnightly or monthly basis are there to allow everybody to a Pasta Evangelist treat. And indeed, subscriptions can be suspended and paused at any given time. Which takes me to your last point. I am happy that, eventually, your deliveries and refunds were sorted, though, as I see it, your request to pause your delivery should have been processed correctly the first time. I can only apologise for the inconvenience and thank you for your patience in this matter. I hope, as I was saying, you will give us another chance as we will be more than happy to welcoming you again as one of our loyal customers.

Posted 6 years ago

“The food is so delicious, it really is restaurant quality. The delivery is so easy and efficient and the customer service delightful. I have recommended it to friends and family, and they are all pasta evangelists too now! There has been occasions where a friend has tried a different dish to me and loved it, and told me to order it, so I've ordered it first thing and it has arrived that day in time for dinner!”

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Posted 6 years ago

We're late with our thanks here, apologies and, yes, thank you so much for your kind words.

Posted 6 years ago

“Delicious pasta, rustled up in a minute. The perfect weekday meal!”

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Posted 6 years ago

It's also good for weekends, Jane, it really is ;-))

Posted 6 years ago

“Amazing pasta!”

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Posted 6 years ago

Thank you thank you!

Posted 6 years ago

“I'm always excited to recieve my meal each week. The portion size is perfect the pasta is delicate and the flavours are amazing. 5 stars from me”

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Posted 6 years ago

Thank you so much Helen!

Posted 6 years ago

“Restaurant quality food and an excellent delivery service. What’s not to like !”

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Posted 6 years ago

Thank you very much Edward, your support is what we need to boost our confidence and keep doing what we do. Cheers!

Posted 6 years ago

“It is seriously amazing value - we love it every time! Not a single bad week - great value for money. I can't recommend it enough”

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Posted 6 years ago

You're indeed enjoying your pasta treat every week, Preethi, it's so great to have you on board as one of our regular satisfied pasta lovers. Thank you!

Posted 6 years ago

“I’ve never had anything foodie based by post, but I gave this a whirl and I’ve ordered nearly every week since, there is so much choice each week you will always find something to love, and then they come back round again so you can catch your favourites”

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Posted 6 years ago

The number of pasta recipes is so large that we can barely catch up with them with our weekly changing menu. It's great to hear that you appreciate that side of our operations. Grazie mille!

Posted 6 years ago

“The pasta is delicious, dishes are very light and with a definite Italian 'flavour'. The packaging is excellent and delivery system works very well.”

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Posted 6 years ago

Grazie mille!

Posted 6 years ago

“Always excellent quality, and arrives in perfect condition. Highly recommended!”

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Posted 6 years ago

And we have doubled our rewards in June for our Refer a Friend promotions, Georgina: https://pastaevangelists.com/pages/refer Thank you very much for being such a supporting customer.

Posted 6 years ago

“Excellent quality. Decent sized portions. Filled pasta can sometimes burst!”

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Posted 6 years ago

We now have new packaging for the most delicate pasta Ben, I'm sure that, going forward, you will be even more satisfied than you already are. Thank you for your support!

Posted 6 years ago

“Outstanding range of pastas and fillings/sauces. Everything we have had in many weeks of deliveries has been perfect. Plenty of variety to add interest to each order.Portions are very adequate for two to share as a light lunch, or for one as a main course. Deliveries are reliable and well packaged. Since we can’t return them from here in Scotland, we reuse or recycle everything. Our friends’ rabbits love the wool insulation!”

Helpful Report

Posted 6 years ago

Your continuous support is astonishing Lewis, thank you ever so much! As you know, we now provide you with return labels for your empty boxes so, please do get in touch to ask for those when you need them. Unless, of course, your friends want to build their new house with them. Cheers!

Posted 6 years ago

“Almost unreal that one can get such high quality ‘real food’ delivered fresh...!”

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Posted 6 years ago

You have nailed it Yoko, totally! Quality, real and fresh food is what we do and your support shows that we are doing it correctly. Thank you very much!

Posted 6 years ago

“I was given a pasta subscription as a Christmas present and it was definitely the gift of the year. We opted to receive our meals each week and Friday became a real treat day! Delicious pasta - very hard to choose which ones you want when they send the menu round! - carefully packaged and kept fresh with ice packs. They are all so quick and easy to cook so it never felt like a chore (and I hate cooking). I would definitely recommend it for a pasta lover.”

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Posted 6 years ago

It's fresh, proper, authentic, Italian and, yes, very easy to prepare! We do all the main prep for you and we leave the last bits, the fun part, to you. 7-8 minutes and everything is ready for you to enjoy. Thank you thank you!

Posted 6 years ago

“Good food at a good price.”

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Posted 6 years ago

Thank you so much Christopher!

Posted 6 years ago

“Great stuff really simple to cook true fast food and really lovely flavoursome”

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Posted 6 years ago

Fast true food, we do like that David! Thanks!

Posted 6 years ago

“What a treat to come home to - fresh, vegetarian pasta that’s delicious, quick and value for money. Love it ❤️”

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Posted 6 years ago

“The site looks wonderful and the food more than lived up to expectations! I recreated a corner of Tuscany in north London with my delicious beef and black truffle tortelloni. Keep up the good work!”

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Posted 6 years ago

Thank you so much for your kind words, it means a lot to us and it's what keeps us motivated!

Posted 6 years ago

Pasta Evangelists is rated 4.3 based on 325 reviews