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Patchwork Gift Registry Reviews

4.8 Rating 3,696 Reviews

95 %

of reviewers recommend Patchwork Gift Registry

Company Reviews

4.8

Based on 3,696 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

+44 (0)20 8617 8487

Email:

hello@patchworkit.com

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Patchwork Gift Registry 5 star review on 10th July 2021

Ernesto Alejandro Zavala Gonzalez

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have made a mistake. I choose 2 gifts but allocated the opposite $ amounts intended. So the Art gift was supposed to get $300 and the community project $100. I realised my error immediately but not fast enough so I am waiting to hear back from patchwork to see if it’s possible to change it.”

Posted 5 years ago

Hi Meg, Glad we could be in touch earlier on to resolve this for you. Thank you for using Patchwork to give a gift. All the best, Rosie

Posted 5 years ago

“When I tried to pay for 4 of the same item it only billed me for 1. I had a lot of trouble working out how to get it to accept the 3 more I had to add seperately. Frustrating and time consuming.”

Posted 5 years ago

Hi Dianne, Thank you for your comments and we're sorry to hear it was difficult for you to add items. When you have clicked on an item from a patchwork you can simply multiply it in "my basket" until you have the number required. We are always here to provide support either on LiveChat, email or phone if you are ever stuck with anything. All the best, Team Patchwork

Posted 5 years ago

“I think it would be a lot better if you could just reveal all the costs without having to go through them one by one. As it is it feels clunky. If you can reveal the costs in one go, and I didn't notice it on the mobile site, you should make that clearer (or behind a single click if it's on some sub menu or something).”

Posted 5 years ago

Thanks for your feedback Samuel, which is genuinely appreciated. We are currently in the process of of a mobile site redesign and this is high on our priority list of things to improve to make the experience of choosing a gift sleeker and faster for mobile site users. The desktop site is quite different as the costs are revealed as you scroll over the patches, but we appreciate many of our users are on mobile and so we are prioritising these updates. Many thanks for using Patchwork and we hope to see you again.

Posted 5 years ago

“found the site easy to use and I paid for my present easily. on trying to use another card to send a gift on behalf of my mother who has dementia it would not work and I have power of attorney for her, and the card is in my name?? so I question why?? never had any probs using this card on the internet before”

Posted 5 years ago

Hi Jane, we're sorry you had an issue with payment the second time around. Please do get in touch with us at hello@patchworkit.com so that we can help you resolve any issues you still have.

Posted 5 years ago

“On mobile, I had to tap twice to add item to my basket - almost didn't purchase a gift! But otherwise a really lovely and simple app to use.”

Posted 5 years ago

“Initially I didn't want to use paypal which made the site very tricky to use. I tried to put my payment through three times which was frustrating. However, once I went ahead with paypal it was very straightforward. The call to action for the basket is not obvious enough and I ended up putting the same things in my basket a few times. However, a customer service representative called Rosie was VERY helpful. She was really quick to respond and sort out any issues that I had and also very friendly. Therefore, I'd say my experience of the site was poor but Rosie made the overall experience of Patchwork a good one.”

Posted 5 years ago

Thanks for taking the time to leave a review giving your feedback and we're sorry you had an issue making a payment. We'll make sure your lovely comments are passed on to Rosie :)

Posted 5 years ago

“Colourful but confused as to why our ‘gifts’ were still on the website after we’d bought them... would have been useful to have had a ‘1 of 10’ or something so we knew how many others had bought the same thing...”

Posted 5 years ago

Thanks for your feedback Gemma and Jamie, Many of our users ask for money towards amazing experiences and the patches can sometimes be priced to represent a proportion of that experience rather than the whole thing. In this way, the gift list is accessible to all guests and can provide items to suit all budgets. For this reason, most couples choose to leave each patch open to be funded multiple times. If the couple end up receiving more than they expected they are free to add extra experiences or choose something extra to treat themselves to! A patchworkit.com gift registry is therefore completely flexible and entirely controlled by the couple themselves. We hope this helps to explain the way the site works a little more :)

Posted 5 years ago

“Not easy to use this site. Didn’t like it much.”

Posted 5 years ago

Hi Jen and Mike, We are very keen to hear what you had a problem with so that we can either try to help you or find out how we can improve things for future guests. Could you please tell us what it was that you didn't like? Best wishes, Patchwork Team

Posted 5 years ago

“Easy to use however very frustrating that you cannot edit your message once you have completed the transactions.”

Posted 5 years ago

Hi there, We are always available to help with anything related to your purchase and can edit messages for you afterwards. I believe this has been done for you now. Best wishes, Team Patchwork

Posted 5 years ago

“I love this format, and hope registries everywhere continue to move in this direction. My hope was to make a simple and quick transaction using my credit card, but after 4 attempts (and filling out the info & note each time), I processed it through PayPal. A small issue, to be sure, but I would have loved for this to have taken less time.”

Posted 5 years ago

“It took several attempts to purchase our gift and each time we had to start all over again.”

Posted 5 years ago

Hi there, We're sorry to hear that you had problems paying on the PayPal site, which is one of two payment partners we work with. We hope this didn't detract from the positive experience of using the Patchwork site. Best wishes, Team Patchwork

Posted 5 years ago

“I wish you had mentioned that the name put at the top was going to appear on their page - I thought this was for payment details or I would have put the whole gang on there”

Posted 5 years ago

Hi Kathleen - thanks for taking the time to leave your feedback. We do read every review and will try to make any small changes to improve our site wherever possible!

Posted 5 years ago

“Lovely layout but not easy to navigate. Couldn’t leave a message on our friends honeymoon page which is very disappointing.”

Posted 5 years ago

Hi Luke, We're always happy to help and can add messages on afterwards if you miss it or forget! I believe this has been done for you now :)

Posted 5 years ago

“Didn’t work first time even though put correct details in, also PayPal was in command and although I tried to pay with visa I eventually had to pay with PayPal My daughter then tried to go onto your site and it didn’t work (different computer as well)”

Posted 5 years ago

Hi Christine, thanks so much for taking the time to leave feedback about your experience on the PayPal site (which is one of two of our available payment partners) we are aware that the PayPal checkout experience is not the most streamlined and we are looking at ways to improve this by working with additional alternative partners in the future.

Posted 5 years ago

“There is a lack of information on how to use the site. We wanted to add a message and spent ages trying to see how to do so - a note saying you do it at the end would help.”

Posted 5 years ago

Hi there, Thanks for taking the time to give us your feedback. We're sorry you struggled with leaving a message. We are always on hand either by email, phone or LiveChat to help if you get stuck and we also have a guide on the site called 'how to give a gift' which takes you through the gift purchase process step by step. Thanks for using patchwork and hope to see you again.

Posted 5 years ago

“Pretty easy to use pity you don’t accept nectar Amex cards”

Posted 5 years ago

“Quick and easy However - had wanted a zoom in function and more info on the items displayed”

Posted 5 years ago

Hello Barbara, Thanks for taking the time to review Patchwork. The way that the site works is that the creators of the gift list actually choose both the images and write the wording themselves, so I'm afraid we don't have control over the descriptions given to the items. You should also be able to zoom in on images with most devices! Best wishes, Team Patchwork

Posted 5 years ago

“Actually I found it frustrating. Every time I clicked on an item to be put in the basket it appeared to be in the basket yet when I clicked on basket, it was empty. I had to use a different iPad.”

Posted 5 years ago

Hi Jean, Thanks for your review. There are no issues with the functionality of our site at present, and we monitor its performance across different devices continuously. As you suggest, it must have been an issue relating to your iPad. Thank you for taking the time to leave feedback and glad you managed to complete your order using another device. With best wishes, Team Patchwork

Posted 5 years ago

“I was rather confused by the experience as I’m not familiar with these kind of sites”

Posted 5 years ago

Hi Lisa, Thank you for taking the time to leave us a review. We understand that you might not have used a group gifting site before and that's why we have a dedicated team based in London who are always very happy to help or clarify anything that you're unsure of. Best wishes, Team Patchwork

Posted 5 years ago

“The £10 cash box kept eluding me. The air was a strong shade of BLUE by the time it allowed me to access it!”

Posted 5 years ago

So sorry that you had a frustrating experience. We are always here and happy to help either over the phone, on LiveChat or via email at hello@patchworkit.com

Posted 5 years ago

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Patchwork Gift Registry is rated 4.8 based on 3,696 reviews