Paypal Reviews

Name: Paypal
Rating: 1.99

2.0 Rating 515 Reviews

23 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.0

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

pending_reversal@paypal.com

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Paypal 1 star review on 9th October 2025

Jake Kelly

Paypal 2 star review on 18th September 2025

Saleem

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Kelly Bale

Kelvin

Anonymous

Anonymous // 01/01/2019

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“Full info given @ all times.”

Helpful Report

Posted 8 years ago

“Reliable purchasing processor, keeps you updated and makes the customer feel he or she is genuinely cared for and offered the best service.”

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Posted 8 years ago

“communication terrible”

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Posted 8 years ago

“chronic performance from Worderey's PayPal method; so order went to old address!!”

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Posted 8 years ago

“They gave me good advice when I kept receiving scam emails”

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Posted 8 years ago

“They made it easier for me to make payments”

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Posted 8 years ago

“There are loads of PP alternatives. Start using them and stop using PP.”

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Posted 10 years ago

“People, if you need your money, stop using paypal, we live in a time where there are hundreds and thousands of other GOOD companies on web that do the same thing as paypal, but are doing their work a lot better and faster, and you can trust them more nowadays than paypal. I got a stupid copy-paste email form them saying they are sorry and they are starting to close my account... with absolutely no reasons, I'm a normal person and have done nothing wrong to them or somebody else.. I don't use ebay I just received some money from some friends of mine... and here you go, I have my money blocked at paypal for HALF A YEAR (180 days), they don't reply to emails, calling them make no sense as nobody will help you etc etc.... People, STOP using papal!!!!!! Stay AWAY from paypal if you want your money to be safe!!!”

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Posted 11 years ago

“Have had several issues with my Paypal professional account recently, it has got that bad that the only advice Paypal could give me was to delete my account and reset-up. This has meant our business has not transacted any credit card for over one week.”

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Posted 11 years ago

“Paypal's customer service is definitely one of the best”

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Posted 12 years ago

“Fantastic customer service from PayPal! Never put on hold, spoke to a person, and had my issue resolved in under 5 minutes. impressed”

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Posted 12 years ago

“do not trust this company. Very rude customer service. Will not listen to you and make accusations without any evidence.”

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Posted 12 years ago

“disappointed with customer service when I was charged on ebay for something I didn't click "confirm" for, with no way to fix it.”

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Posted 12 years ago

“Would like to thank Tegan at paypal for her customer service when the mangers literally said "I don't know".”

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Posted 12 years ago

“Wow PayPal has THE LONGEST wait time to their customer service phone center. God forbid you have a question that isn't covered in the FAQs.”

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Posted 12 years ago

“Paypal needs to work on its customer service; I have had the worst experience in trying to resolve a simple dispute. Wasted time”

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Posted 12 years ago

“definitely stepped up the customer service for me. Credit where credit is due! Thanks! impressed”

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Posted 12 years ago

“Paypal you are a joke. Your service is a disaster and your online customer service is down. ARGH!”

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Posted 12 years ago

“u guys have horrible customer service. I shouldn't have been on hold as long as I was yesterday. Didn't even get my issue addressed.”

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Posted 12 years ago

“give great customer service! never had a problem”

Helpful Report

Posted 12 years ago

Paypal is rated 2.0 based on 515 reviews