Paypal Reviews

Name: Paypal
Rating: 1.99

2.0 Rating 521 Reviews

23 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.0

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

pending_reversal@paypal.com

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Paypal 1 star review on 19th February 2026

Gavin Edwards

Paypal 1 star review on 9th October 2025

Jake Kelly

Paypal 2 star review on 18th September 2025

Saleem

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

Francisolivia771 At Gmail.com

Kelly Bale

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the time PayPal stuck to eBay orders they seemed fine, now they are diversifying and advertising on the TV, joined up with Screwfix etc it highlights what total rouges they are. They are no more secure than a card company and for me possibly less secure, all the time you want to just buy something, fine, you cancel it and want a refund... haha. You could wait 20 days for them to put the money back in your account, even if the supplier transfers it within a few days it goes into PayPal Pending accounf, and just sits there for minimum r days and could be 20 dsys, they have a multitude of excuses, try and speak to someone is impossible, a robot response if you are lucky. Screwfix guarantee they transfer you refund in 48 hours, they do and print out a certificate to show you, what they either don't know or don't tell you, PayPal then hang on to it for another 2 to 3 days, earning interest on you money. My best to date is 10 days wait for 260 pounds. I gave told them total robbers, total rouges and surprised Screwfix entertain them. I'm also complaining to the Advertising Standards Agency as the t.v. advert is misleading. Thanks”

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Posted 8 years ago

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Posted 8 years ago

“Diabolical customer service.”

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Posted 8 years ago

“Sold an item on ebay and they put my payment on hold for 21 days before releasing it to me because i was '' A new Customer""”

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Posted 8 years ago

“Brilliant service - Easy, fast, reliable, trustworthy, secure. My no 1 preferred online payment choice.”

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Posted 8 years ago

“Won't accept £ sterling account with non UK address despile my continuous complaints Almost impossible to contact Cannot log in because I've forgotten password and it's all too difficult. They claim my e-mail address is in use. Life is too short to mess about to enable them to refuse my £sterling cards time after time. Utter shower....”

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Posted 8 years ago

“Full info given @ all times.”

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Posted 8 years ago

“Reliable purchasing processor, keeps you updated and makes the customer feel he or she is genuinely cared for and offered the best service.”

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Posted 8 years ago

“communication terrible”

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Posted 8 years ago

“chronic performance from Worderey's PayPal method; so order went to old address!!”

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Posted 8 years ago

“They gave me good advice when I kept receiving scam emails”

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Posted 8 years ago

“They made it easier for me to make payments”

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Posted 8 years ago

“There are loads of PP alternatives. Start using them and stop using PP.”

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Posted 11 years ago

“People, if you need your money, stop using paypal, we live in a time where there are hundreds and thousands of other GOOD companies on web that do the same thing as paypal, but are doing their work a lot better and faster, and you can trust them more nowadays than paypal. I got a stupid copy-paste email form them saying they are sorry and they are starting to close my account... with absolutely no reasons, I'm a normal person and have done nothing wrong to them or somebody else.. I don't use ebay I just received some money from some friends of mine... and here you go, I have my money blocked at paypal for HALF A YEAR (180 days), they don't reply to emails, calling them make no sense as nobody will help you etc etc.... People, STOP using papal!!!!!! Stay AWAY from paypal if you want your money to be safe!!!”

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Posted 11 years ago

“Have had several issues with my Paypal professional account recently, it has got that bad that the only advice Paypal could give me was to delete my account and reset-up. This has meant our business has not transacted any credit card for over one week.”

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Posted 12 years ago

“Paypal's customer service is definitely one of the best”

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Posted 12 years ago

“Fantastic customer service from PayPal! Never put on hold, spoke to a person, and had my issue resolved in under 5 minutes. impressed”

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Posted 12 years ago

“do not trust this company. Very rude customer service. Will not listen to you and make accusations without any evidence.”

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Posted 12 years ago

“disappointed with customer service when I was charged on ebay for something I didn't click "confirm" for, with no way to fix it.”

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Posted 12 years ago

“Would like to thank Tegan at paypal for her customer service when the mangers literally said "I don't know".”

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Posted 12 years ago

Paypal is rated 2.0 based on 521 reviews