Paypal Reviews

Name: Paypal
Rating: 2.06

2.1 Rating 483 Reviews

25 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.1

Based on 483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Email:

pending_reversal@paypal.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had the BEST customer service experience of my life w/ PayPal over the phone. THANK YOU SO MUCH!”

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Posted 11 years ago

“customer service fail on your online store. Paypal broken, can't use my card, no phone contact. You lost $1600+ today. appalled at your customer services”

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Posted 11 years ago

“PayPal customer service puts me on hold for ten minutes. Then tells me they can't solve my problem.”

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Posted 11 years ago

“Just had two great customer service phone calls with ebay and PayPal Glad to know good customer service still exists! very helpful and convenient”

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Posted 11 years ago

“First time the Paypal customer service rep was giving me attitude. Usually they are really nice. Rather dissappointed with paypal now”

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Posted 11 years ago

“I'm a PayPal fan. Love the innovation in payments. That said, customer service counts too. Room for improvement.”

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Posted 11 years ago

“Just received the most awesome customer service from Preston @ Paypal. THANKS!”

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Posted 11 years ago

“For such a huge company, it's a shame PayPal has such disappointing customer service! I dread calling them when a business issue arises.”

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Posted 11 years ago

“We're all just sitting here listening to this kid talk on the phone with PayPal customer service and he's so confused it's unreal xD”

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Posted 11 years ago

“Lesson learned: don't ever bother emailing PayPal for help, because their email Customer service dept are all... assholes”

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Posted 11 years ago

“What a horrible customer service experience! Twice with ebay and once with paypal you'd think they want my business!”

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Posted 11 years ago

“I never ever want to use eBay or PayPal ever again. Also fitbit you owe me $300 for your terrible customer service and products. so mad.”

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Posted 11 years ago

“called Paypal customer service twice, listened to a full boyzone song twice while on hold. still waiting for a human on the other end”

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Posted 11 years ago

“So today I found out Paypal can block access to your money for 21 days if they fancy it. Now that's great customer service. Twats”

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Posted 11 years ago

“SwiftNade hell yaeh but forget my paypal password and customer service is being dumb :/ sort it out, how hard is it for you to reset my password?”

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Posted 11 years ago

“as soon as this transaction's done, i am deleting paypal... their service is horrible. customer service is even worst.”

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Posted 11 years ago

“Since the customer service from BabaMe has been appalling a dispute has been put through paypal! Terrible service from pappal, they wont help me resolve the problem”

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Posted 11 years ago

“The music for the helplines on EBay & PayPal are ... ???? terrible long day ahead on hold but they had great customer service! Hardly satisfied but cant complain either”

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Posted 11 years ago

“PayPal sent me a customer service survey after my call with them, and I gave the meanest reviews I could.”

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Posted 11 years ago

“Got a call today as a follow up to a customer service I completed and finally got my Paypal issue resolved finally”

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Posted 11 years ago

Paypal is rated 2.1 based on 483 reviews