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Paypal Reviews

2.0 Rating 489 Reviews
25 %
of reviewers recommend Paypal
2.0
Based on 489 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 6%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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Email:

pending_reversal@paypal.com

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Paypal 1 star review on 16th June 2025
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Paypal 1 star review on 2nd June 2025
WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company
Paypal 1 star review on 25th May 2025
Francisolivia771 At Gmail.com
Paypal 1 star review on 25th April 2025
Kelly Bale
Paypal 1 star review on 20th April 2025
Kelvin
Paypal 5 star review on 18th April 2025
Richard
Paypal 1 star review on 15th April 2025
Brittany
60
Anonymous
Anonymous  // 01/01/2019
definitely stepped up the customer service for me. Credit where credit is due! Thanks! impressed
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Posted 11 years ago
Paypal you are a joke. Your service is a disaster and your online customer service is down. ARGH!
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Posted 11 years ago
u guys have horrible customer service. I shouldn't have been on hold as long as I was yesterday. Didn't even get my issue addressed.
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Posted 11 years ago
give great customer service! never had a problem
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Posted 11 years ago
PayPal & eBay have the WORST customer service of all time. I'll be closing my accounts with them today. This is ridiculous.
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Posted 11 years ago
awful customer service and support provided by PayPal Not to mention their website
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Posted 11 years ago
Just had the BEST customer service experience of my life w/ PayPal over the phone. THANK YOU SO MUCH!
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Posted 11 years ago
customer service fail on your online store. Paypal broken, can't use my card, no phone contact. You lost $1600+ today. appalled at your customer services
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Posted 11 years ago
PayPal customer service puts me on hold for ten minutes. Then tells me they can't solve my problem.
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Posted 11 years ago
Just had two great customer service phone calls with ebay and PayPal Glad to know good customer service still exists! very helpful and convenient
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Posted 11 years ago
First time the Paypal customer service rep was giving me attitude. Usually they are really nice. Rather dissappointed with paypal now
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Posted 11 years ago
I'm a PayPal fan. Love the innovation in payments. That said, customer service counts too. Room for improvement.
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Posted 11 years ago
Just received the most awesome customer service from Preston @ Paypal. THANKS!
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Posted 11 years ago
For such a huge company, it's a shame PayPal has such disappointing customer service! I dread calling them when a business issue arises.
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Posted 11 years ago
We're all just sitting here listening to this kid talk on the phone with PayPal customer service and he's so confused it's unreal xD
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Posted 11 years ago
Lesson learned: don't ever bother emailing PayPal for help, because their email Customer service dept are all... assholes
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Posted 11 years ago
What a horrible customer service experience! Twice with ebay and once with paypal you'd think they want my business!
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Posted 11 years ago
I never ever want to use eBay or PayPal ever again. Also fitbit you owe me $300 for your terrible customer service and products. so mad.
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Posted 11 years ago
called Paypal customer service twice, listened to a full boyzone song twice while on hold. still waiting for a human on the other end
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Posted 11 years ago
So today I found out Paypal can block access to your money for 21 days if they fancy it. Now that's great customer service. Twats
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Posted 11 years ago
Paypal is rated 2.0 based on 489 reviews