Paypal Reviews

Name: Paypal
Rating: 2.06

2.1 Rating 483 Reviews

25 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.1

Based on 483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Email:

pending_reversal@paypal.com

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Anonymous

Anonymous // 01/01/2019

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“Thanks for walking me through my $5 discount for using paypal, Daniella. Great Customer Service.”

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Posted 11 years ago

“Never have I been more frustrated by customer service than when dealing with paypal. ITS AWFUL!”

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Posted 11 years ago

“Paypal customer service is amazing!!”

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Posted 11 years ago

“Oh paypal I'm afraid due to the customer service you've just lost a customer”

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Posted 11 years ago

“paypal will never let you down best customer service by far”

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Posted 11 years ago

“After 45mins on the phone trouble shooting, I was ready to kill paypal. BUT, they turned it around & saved the day. Customer service”

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Posted 11 years ago

“Customer service with PayPal was a great success! Thank you.”

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Posted 11 years ago

“Paypal's customer service is definitely one of the best”

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Posted 11 years ago

“Fantastic customer service from PayPal! Never put on hold, spoke to a person, and had my issue resolved in under 5 minutes. impressed”

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Posted 11 years ago

“do not trust this company. Very rude customer service. Will not listen to you and make accusations without any evidence.”

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Posted 11 years ago

“disappointed with customer service when I was charged on ebay for something I didn't click "confirm" for, with no way to fix it.”

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Posted 11 years ago

“Would like to thank Tegan at paypal for her customer service when the mangers literally said "I don't know".”

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Posted 11 years ago

“Wow PayPal has THE LONGEST wait time to their customer service phone center. God forbid you have a question that isn't covered in the FAQs.”

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Posted 11 years ago

“Paypal needs to work on its customer service; I have had the worst experience in trying to resolve a simple dispute. Wasted time”

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Posted 11 years ago

“definitely stepped up the customer service for me. Credit where credit is due! Thanks! impressed”

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Posted 11 years ago

“Paypal you are a joke. Your service is a disaster and your online customer service is down. ARGH!”

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Posted 11 years ago

“u guys have horrible customer service. I shouldn't have been on hold as long as I was yesterday. Didn't even get my issue addressed.”

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Posted 11 years ago

“give great customer service! never had a problem”

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Posted 11 years ago

“PayPal & eBay have the WORST customer service of all time. I'll be closing my accounts with them today. This is ridiculous.”

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Posted 11 years ago

“awful customer service and support provided by PayPal Not to mention their website”

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Posted 11 years ago

Paypal is rated 2.1 based on 483 reviews