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Paypal Reviews

2.0 Rating 489 Reviews
25 %
of reviewers recommend Paypal
2.0
Based on 489 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 6%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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Email:

pending_reversal@paypal.com

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Paypal 1 star review on 16th June 2025
WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam
Paypal 1 star review on 2nd June 2025
WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company
Paypal 1 star review on 25th May 2025
Francisolivia771 At Gmail.com
Paypal 1 star review on 25th April 2025
Kelly Bale
Paypal 1 star review on 20th April 2025
Kelvin
Paypal 5 star review on 18th April 2025
Richard
Paypal 1 star review on 15th April 2025
Brittany
60
Anonymous
Anonymous  // 01/01/2019
There are loads of PP alternatives. Start using them and stop using PP.
Helpful Report
Posted 10 years ago
People, if you need your money, stop using paypal, we live in a time where there are hundreds and thousands of other GOOD companies on web that do the same thing as paypal, but are doing their work a lot better and faster, and you can trust them more nowadays than paypal. I got a stupid copy-paste email form them saying they are sorry and they are starting to close my account... with absolutely no reasons, I'm a normal person and have done nothing wrong to them or somebody else.. I don't use ebay I just received some money from some friends of mine... and here you go, I have my money blocked at paypal for HALF A YEAR (180 days), they don't reply to emails, calling them make no sense as nobody will help you etc etc.... People, STOP using papal!!!!!! Stay AWAY from paypal if you want your money to be safe!!!
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Posted 10 years ago
Have had several issues with my Paypal professional account recently, it has got that bad that the only advice Paypal could give me was to delete my account and reset-up. This has meant our business has not transacted any credit card for over one week.
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Posted 11 years ago
Beyond Frustrated with PayPal right now. Horrid customer service on a system issue that shouldn't be an issue.
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Posted 11 years ago
PayPal are incompetent and their customer service is awful and unhelpful
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Posted 11 years ago
my account has been unfairly limited since Jan. 2013 and i haven't been able to resolve this issue. horrible customer service
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Posted 11 years ago
Thanks for walking me through my $5 discount for using paypal, Daniella. Great Customer Service.
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Posted 11 years ago
Never have I been more frustrated by customer service than when dealing with paypal. ITS AWFUL!
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Posted 11 years ago
Paypal customer service is amazing!!
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Posted 11 years ago
Oh paypal I'm afraid due to the customer service you've just lost a customer
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Posted 11 years ago
paypal will never let you down best customer service by far
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Posted 11 years ago
After 45mins on the phone trouble shooting, I was ready to kill paypal. BUT, they turned it around & saved the day. Customer service
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Posted 11 years ago
Customer service with PayPal was a great success! Thank you.
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Posted 11 years ago
Paypal's customer service is definitely one of the best
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Posted 11 years ago
Fantastic customer service from PayPal! Never put on hold, spoke to a person, and had my issue resolved in under 5 minutes. impressed
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Posted 11 years ago
do not trust this company. Very rude customer service. Will not listen to you and make accusations without any evidence.
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Posted 11 years ago
disappointed with customer service when I was charged on ebay for something I didn't click "confirm" for, with no way to fix it.
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Posted 11 years ago
Would like to thank Tegan at paypal for her customer service when the mangers literally said "I don't know".
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Posted 11 years ago
Wow PayPal has THE LONGEST wait time to their customer service phone center. God forbid you have a question that isn't covered in the FAQs.
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Posted 11 years ago
Paypal needs to work on its customer service; I have had the worst experience in trying to resolve a simple dispute. Wasted time
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Posted 11 years ago
Paypal is rated 2.0 based on 489 reviews