Pedestal Source Reviews

Name: Pedestal Source
Address: 309 Hickory Street, Fort Collins, CO
Rating: 4.95

5.0 Rating 2,138 Reviews

99 %

of reviewers recommend Pedestal Source

5.0

Based on 2,138 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Pedestal Source:

Displays built-to-order in Colorado, shipped coast-to-coast. We build the largest variety of pedestals, art displays, retail display stands, and more. Established 1987.

Note: review requests are automatically sent to every customer.

Visit Website

Phone:

800-333-9953

Email:

contact@pedestalsource.com

Location:

309 Hickory Street
Fort Collins, CO
80524

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Pedestal Source 5 star review on 30th April 2024

501

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We personally do not care for the pedestal. It appears to be melamine rather than laminate. Also the light is too close to the art and creates a hotspot and the glass artwork that we have on top of the pedestal.”

Helpful Report

Posted 10 months ago

Hi Adeline. Sorry to hear we didn't hit your mark with your pedestal. We will certainly reach out to see if there's anything we can do to help make things right.

Posted 10 months ago

“Was not impressed with product. Super expensive for what this is with an expensive shipping cost. Excellent Customer service!”

Helpful Report

Posted 1 year ago

We are very sorry to hear you are not happy with your pedestal. Please don't hesitate to give us a call and we will absolutely make sure you get the exact pedestal you'd like. From the mouth of our owner himself: "We will do whatever it takes to make sure you love our products and our service!”

Posted 1 year ago

“OK, i’ll admit that I was really impressed when pedestal source contacted me with a YouTube video of an employee measuring the finished product I had ordered just to verify that it looked good before shipping it out. I thought that was such a touch of class. However, I was not pleased when the item arrived at my House. The pedestal was intact, but the base had several hairline fractures that made me question whether or not it would hold the 200 pounds pedestal source claimed it would. Upon ordering the $220 pedestal, the operator told me that it would be another $250 to ship it, which I suppose wasn’t surprising. However, I asked him what happens if the item arrives damaged or something? Or the product is faulty in anyway, he then inferred that I would have to return the item for them to be able to replace it. When I asked who was the $250 return shipping bill, he would not certify that the company would cover it and that it would fall on me. I was nervous, but I thought to myself, what are the odds something bad would happen? When that I opened the box, which I recorded with my cell phone, just to document the fracturing, I was prepared to contact the company. But then I thought, This whole return process is not cost efficient enough. At this point, I guess I’m stuck with a fractured pedestal. Oh well, I took a chance with pedestal source and it didn’t work out. My bad.”

Helpful Report

Posted 1 year ago

Hello Mike. Very sorry to hear that your pedestal and your experience with us didn't meet your expectations. Sounds like we missed our mark on this one. You're correct that what you were told is not a cost-efficient process. Our company guarantee is that you will love your pedestal and we'll do everything we can to deliver on that promise.

Posted 1 year ago

“For the amount of money I spent- they have some serious QC issues. Namely 2/3 of the pedestals have serious, and very wide, glue marks down the edges. Makes putting fine art on them kind of difficult.”

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Posted 2 years ago

Hello Jessica. Very sorry to hear about the less-than-standard pedestals you received. We set very high expectations for our team, but it seems we missed the mark this time. We will certainly do everything we can to make this right for you. Please contact any of our sales team at your earliest convenience or if it's easier you can contact me directly at rhys@xylemdesign.com. If you could include photos of the affected areas as well as the QC card that should be located inside the pedestal that would be very helpful for us to start our own QC inquiry with your pedestals. Sorry for the inconvenience and we will certainly make every effort to provide an acceptable solution.

Posted 2 years ago

“Pedestal arrived with nicks. I sent an email and got no response.”

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Posted 3 years ago

Hi Uday, Thank you for the feedback! And very sorry to hear you had a lousy experience. Doubly sorry we didn't receive or respond to your email. I'm not sure what happened on our end but your experience is far from what we intend and had we followed protocol, we would have offered you a replacement or the tools to fix the shipping damage along with a refund. Let me know how we can make it up to you. Best, Seth

Posted 3 years ago

Pedestal Source is rated 5.0 based on 2,138 reviews