Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was made on time, with the note I included as a gift for my friend. She loved the Lamy pen.”

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Posted 4 years ago

“Excellent service and dispatch. Would recommend and will use shop time and time again!”

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Posted 4 years ago

“Very friendly and helpful. Great at letting you know the status of your order. And the corner of their shop with the pens is... off the scale.”

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Posted 4 years ago

“Fantastic initial response but still awaiting item”

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Posted 4 years ago

“Service and delivery were very good.”

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Posted 4 years ago

“Fantastic service as always. I keep coming back to Pen & Paper because of their great selection of stationery and in particular the huge range great quality pens that are always competitively priced. It's the first place I look at when I'm browsing for special edition Lamy fountain pen!”

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Posted 4 years ago

“I have dealt with pen & paper for many years and recently purchased the new Lamy studio LX all black ballpoint from them. As always the service was first class especially from Amber, keeping me informed of the date of arrival in to store and then dispatch. I would not hesitate to highly recommend this company and I look forward to purchasing the new Lamy products from them in September.”

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Posted 4 years ago

“Always prompt delivery, great range of fountain pens and a wide range of nibs to choose when buying a new pen. Bought a LAMY Studio fountain pen in Olive and it's very smooth to write with and a lovely finish on the pen”

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Posted 4 years ago

“Fantastic service and quality items, beautifully packed and very fast delivery...Thankyou”

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Posted 4 years ago

“This is an update to my earlier review. Pen has arrived now. We'll packaged for protection. Pen is boxed and looks great to give as a gift. Have now upgraded my score.”

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Posted 4 years ago

“Great Service - Lamy 2000 - Very good and friendly service delivered by Sarah and Amber. The original pen delivered had a useless nib that wouldn’t start which was a Lamy manufacturing issue ( nib tyne gap was enormous). P&P were very very apologetic and quickly replaced the duff pen quickly without any hassle (even arranged special delivery direct from Lamy. Replacement writes beautifully and uphold the pens deserved reputation. P&P even sent me a free bottle of Hebrin ink as compensation for my inconvenience. Pen & Paper highly recommended.”

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Posted 4 years ago

“The pen I ordered was sold at a competitive price and delivered promptly, with regular updates on the despatch process. I am very satisfied with Pen & Paper’s Service.”

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Posted 4 years ago

“Great selection and fantastic service.”

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Posted 4 years ago

“These guys are very helpful with a first class customer service attitude. Competitively priced and reasonable fees for P&P. Dispatch speed of is great and the items are always well packaged. No complaints and I’m happy to be a returning customer . . .”

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Posted 4 years ago

“Exceptionally quick service. I had a query about the delivery address and it was resolved immediately. I wouldn’t hesitate in recommending Pen and Paper to any one.”

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Posted 4 years ago

“Lovely pen. Would have preferred an option of blue ink.”

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Posted 4 years ago

“The website was very easy to navigate and had all of the Lamy Refills tgat I needed and they were promptly despatched. I also enjoy browsing about your store in the RoyalcArcade in Cardiff.”

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Posted 4 years ago

“A fantastic selection of quality stationery where service is 5*”

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Posted 4 years ago

“Very good service. Quality of products very good (as it was expected). Many thanks to Amber for the support.”

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Posted 4 years ago

“Securely packaged and arrived on time.”

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Posted 4 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews