Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and super-fast delivery. Provided exactly what I asked for, even though most retailers were unable to supply. Absolutely first class service and I would not hesitate to recommend. Thank you!”

Helpful Report

Posted 8 years ago

“Polite and courteous staff, who kept me updated on all aspects of my order and time frame. Their knowledge of each brand they carry is superb.”

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Posted 8 years ago

“Delivery was very quick and the item was well-packaged. The pen is great and the price was also great. Highly recommended.”

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Posted 8 years ago

“Good quick service”

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Posted 8 years ago

“You supplied items no longer available in high street shops AND at the normal price. Amazon was selling "only 1 item left in stock" for £38.50 - your price - just over £3. The order arrived by next possible post.”

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Posted 8 years ago

“Fantastic service provided. Answered my question regarding a pen within an hour. Delivery was quick.”

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Posted 8 years ago

“Lovely own at the best price. Arrived safely nicely boxed. The perfect gift. Thank you”

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Posted 8 years ago

“Ordered On Line-Very easy. Specialist Pen refills Arrived Very Quickly with FreeP&P. Excellent Service.”

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Posted 8 years ago

“Excellent service and prompt delivery.”

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Posted 8 years ago

“It was pleasing to find a refill for my old Papermate and at a realistic price. At least I will be able to keep my old pen going for a little longer.”

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Posted 8 years ago

“I acquired items I could not purchase. in w h Smith thanks again”

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Posted 8 years ago

“I had been looking for a particular ball point refill for some time and the only one I found before was nearly £20! I then found it at Pen & Paper for under £4! Ordered and received within a couple of days. Excellent!”

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Posted 8 years ago

“Good product”

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Posted 8 years ago

“Staff very experienced and helpful. I love visiting the shop all very well laid out.”

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Posted 8 years ago

“Pen & Paper had the product that I could not find anywhere else; the supply and delivery was very fast. It could not have been a better service!”

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Posted 8 years ago

“Excellent service, a very competitive price, and super-fast delivery. I enquired by email about when the pen was posted, and I received a reply within half an hour. The Visconti Van Gogh 'Pair of Shoes' fountain pen I order was an exquisite example, and everything arrived in perfect condition and full working order. I will definitely order from Pen & Paper again, and would recommend them unreservedly to others.”

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Posted 8 years ago

“Fast service and an excellent price. I had been trying to buy Papermate refills for months but no one had any in stock other than at very silly prices. I found just what I wanted at Pen and Paper and all well priced.”

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Posted 8 years ago

“Very quick delivery answered my queries via email the next day. Pen cheaper than elsewhere even internet only sites.Well protected in the post in a nice presentation box so not just a pen in bubble wrap.I will use them again as my first choice.”

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Posted 8 years ago

“Excellent prompt service”

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Posted 8 years ago

“2017 Moleskin notebook/ diary/ planner bought in February/ March at super low price Very quick delivery. Brilliant!”

Helpful Report

Posted 8 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews