Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the pen which came really quickly, however it didn't have a nib. So I emailed Pen & Paper's customer service and told them, and they sent one out with my following purchase. Customer service here is amazing, 10/10 would buy again!”

Helpful Report

Posted 8 years ago

Thank you for your review :) Sorry about the nib. Pen & Paper

Posted 7 years ago

“Five stars. Prompt delivery, Items as ordered.”

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Posted 8 years ago

Thank you Phil for your review :) Pen & Paper

Posted 7 years ago

“Quick service - really pleased with my new gold filofax. Thank you”

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Posted 8 years ago

Thank you for your review :) Pen & Paper

Posted 7 years ago

“Wonderful service and a great section. My pre-order item arrived as promised on the date given. I would used The pen & paper again”

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Posted 8 years ago

Thank you Matthew for your review :) Pen & Paper

Posted 7 years ago

“Good service. Can't fault it.”

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Posted 8 years ago

Thank you for your review :) Pen & Paper

Posted 7 years ago

“I pre-ordered a Lamy Special Edition pen and it arrived promptly and was well packaged. It was easy to place my order and Pen & Paper offered the best value for that particular pen (at the time of purchase).”

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Posted 8 years ago

Thank you Claire for your Lovely review :) Pen & Paper

Posted 7 years ago

“Pen & Paper seemed to be the only supplier of exactly what I required. With an outstanding price and quick delivery I was delighted to have found them.”

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Posted 8 years ago

Thank you for your review :) Pen & Paper

Posted 7 years ago

“They always have the fine point which is difficult to obtain locally. The website is easy to use. The lady kept me informed about the small delay. The refills arrived in small eco packaging. Excellent service.”

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Posted 8 years ago

Thank you for your review :) Pen & Paper

Posted 7 years ago

“As I live nowhere near a pen shop it is a delight to have a shop that provides an excellent mail order service. The breadth of the choice of pens and stationary is great.”

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Posted 8 years ago

“Lovely pen - great service thankyou”

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Posted 8 years ago

“Good reliable service as usual”

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Posted 8 years ago

“Timely and efficient service. Goods well packaged. Very good price - cheaper than I had seen elsewhere. Thankyou”

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Posted 8 years ago

“My order arrived quickly and was very well packaged. Excellent service from this company.”

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Posted 8 years ago

“Fast delivery, well packaged, nice items. Thanks! Will use again in future.”

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Posted 8 years ago

“I was able to preorder the the Lamy Safari 2017 special edition ahead of time and it was delivered promptly it came into stock. Good service, as always. Like getting pen and stationery news!”

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Posted 8 years ago

“As always, my pens come in double quick time, with a lovely little note. It's the little touches that make it such a pleasure to shop with them.”

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Posted 8 years ago

“The Papermate biro refills were as advertised, delivery was prompt, and the price was the best available on-line.”

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Posted 8 years ago

“A competitive price and speedy delivery. Fountain pen was in perfect working order when it arrived.”

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Posted 8 years ago

“Product arrived as described at a very competitive price. I was pleased to find obsolete PaperMate refills for a couple of pens that were too good to discard.”

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Posted 8 years ago

“Great to get some more refills for my papermate pen and they arrived quickly.”

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Posted 8 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews