PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,614 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,614 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 14th August 2025

Danielle Holdsworth

PerfectFit 5 star review on 11th August 2025

Julie

Anonymous

799

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the harness, this is our second. Fantastic customer service too!”

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Posted 1 year ago

Thank you for coming back to us for a second time, Lee! Your feedback is much appreciated! :)

Posted 1 year ago

“I tried lots of puppy harnesses but I found they were rubbing on my pup’s shoulders and his coat was coming out. After lots of research, I opted for a perfect fit harness and I have to say I’m really pleased with it. I used their puppy fitting service and was given good advice on the size etc., The harness seems very comfortable and soft. I would highly recommend Perfect Fit.”

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Posted 1 year ago

It is great to hear that you found the puppy-fitting service useful, Carolyn :) Thank you for your feedback!

Posted 1 year ago

“Very pleased with this harness, just ordered our second one for a spare as I thought I had lost it and couldn't be without it, such a good fit.”

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Posted 1 year ago

Thank you for coming back to us for a second harness and we are pleased to hear that you found your original too, Judith! You now have a wash-one-wear-one set up! :)

Posted 1 year ago

“A well made harness that stops our dog pulling on our extending/reel in lead. It takes a little time to get used to putting the harness on but it eventually it becomes second nature.”

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Posted 1 year ago

It is lovely to hear that you have mastered putting the harness on your pup, Michael :) Thank you for taking the time to leave us a review.

Posted 1 year ago

“I spoke to Jake at PerfectFit as my rescue dog is very small for his breed. Jake immediately understood the situation and sorted out a harness which arrived the next day and was a perfect fit. I would have no hesitation in recommending them.”

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Posted 1 year ago

Thank you for recommending us :) We love that you have found the best fit for your lovely little rescue. We will be sure to pass your thanks on to Jake!

Posted 1 year ago

“Bought several of these as my dog has grown and for my daughters dog both French bulldogs fit very well best harness for comfort service very good too”

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Posted 1 year ago

Aw, we just love hearing from our long-standing customers, Linda! Thank you for coming back to us once again for a harness for your lovely Frenchie and thank you for your review!

Posted 1 year ago

“Amazing customer service! Contacted them to find the right fit for a very quick growing 4 month old English Setter... Suggested the appropriate size, giving room to grow, ordered online and received very quickly. The initial suggested size didnt quite fit, contacted customer service and posted out the smaller size for us to try without needing payment until we'd received and checked which pieces we would keep. In the end kept all pieces, as I'm sure he'll grow into the larger parts :). Amazing customer service, friendly and really helpfull! Shout out to Gemma!”

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Posted 1 year ago

Aw, this is a lovely review. Thankyou! We're pleased to hear that you are happy with the fit of your puppy's harness and we will be sure to pass your thanks on to Gemma!

Posted 1 year ago

“Fab new harness for my lab. Beneficial as it doesn’t go over her head, fully adjustable and large buckles to avoid any type of rubbing and plenty of space for front legs.”

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Posted 1 year ago

Thank you, Emily :) We love to hear when we have been able to help with a harness for a pup who does not like things being put on over their heads.

Posted 1 year ago

“Very happy with having found this 'Which?' recommended company. Previous store bought harness unsuitable so rang Perfect Fit. Friendly chap on the phone knew exactly how to help and what I needed once I explained. Proper customer service, a great relief from faffing about on line. Harness arrived very quickly and was lovely quality, well designed and padded and comfortable, far superior to what weve seen elsewhere. Buy from them and be happy for your dog”

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Posted 1 year ago

Thank you for your lovely review, Matthew. We are pleased to hear that you found the helpline useful in choosing the best fit for your pup. We will be sure to pass your thanks on to Jake :)

Posted 1 year ago

“Thank you for fantastic service and excellent help Binkey is now wearing the top of Toms harness with the new front. The top must be one of the original ones being at least 17 years old and still in perfect condition. I”

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Posted 1 year ago

This is great to hear, Jacquie! We love that you have been able to reuse your old harness and also that it has lasted you for such a long time!. Thank you for leaving us a review.

Posted 1 year ago

“The customer service was amazing”

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Posted 1 year ago

It is so nice to hear that the team looked after you well, Mandy :) Thank you for leaving us a review!

Posted 1 year ago

“Absolutely love this harness, looks so comfortable and easy to put on. My dog much prefers this to an over the head harness.”

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Posted 1 year ago

We are really pleased to hear this Robyn :)

Posted 1 year ago

“Love this harness for our Mini Goldendoodle, it fits well, and is washable, but i was a little disappointed that one of the clips failed after 4 months. PerfectFit replaced the section FOC without question, so in all the harness is great, customer service is fabulous, 100% recommend”

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Posted 1 year ago

Thank you for your feedback. It is great to hear that the team looked after you well. Thank you for taking the time to leave us your feedback :)

Posted 1 year ago

“wonderful product, so comfortable for my puppy and the team were very helpful making sure I ordered the right size first time around.”

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Posted 1 year ago

It is good to hear that the team were helpful in choosing the best size for your pup. Thank you for taking the time to leave us your feedback :)

Posted 1 year ago

“Our old perfect fit hardness had finally had its day, but it did manage an amazing 7 years! So knew we be happy with the new one, and love the rainbow design. Would absolutely recommend.”

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Posted 1 year ago

Thank you for coming back to us after all those years! We are very pleased to hear that you are as happy with your new rainbow harness and your were your old one. Thank you for the lovely review!

Posted 1 year ago

“Fantastic customer service as always and great help over the phone with sizing - thank you Gemma. The original harness has grown with my dog from an eight week old pup to her full size now, but I found it was a bit snug over her winter coat. As well as a larger harness piece I also bought the Pacopouch for agility training, I love the flat to the waist design, washable insert (perfect for cheese which meant the previous treat bag needed frequent washing, and secure waist strap.”

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Posted 1 year ago

Thank you for your feedback, Joanna. We are very pleased to hear that you are happy with your harnesses' upgraded girth section and your new PacoPouch. We will be sure to pass your thanks on to Gemma :)

Posted 1 year ago

“We got our first perfect fit harness for our dog when she was about a year old. We were well pleased with it. Unsurprisingly over three years on it was starting to look a little faded & rubbed in places. We wanted to order another one exactly the same & having had an online chat with a most helpful lady at the company she was able to trace our 2020 order & sizes. New one arrived recently & we are again completely satisfied with the product.”

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Posted 1 year ago

Hello Alan Thank you for taking the time to leave us a review. We are very appreciative of your return custom over the years and glad we could keep the reordering process as streamlined as possible. We hope your dog enjoys their smart new harness! 🙂

Posted 1 year ago

“I bought my puppy's first harness from this company as my sister has been using them for years and recommended them to me. I can now see why! A fast response to my initial email asking for advice on sizing. Easy website to use for ordering, good choice of designs, fast delivery of the harness and excellent post delivery customer service. Jake was so patient and helpful in making sure the harness was a perfect fit for our little Busby!”

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Posted 1 year ago

Thank you so much for taking the time to leave us such a detailed review, Amanda. Jake’s really pleased he could help you and Bubsy decide on the right fit, and many thanks to your sister for the recommendation! Happy walkies!

Posted 1 year ago

“I have always used perfect fit harness for my dogs previously gsd 's but nowadays wriggle spaniel puppy and as usual the harness is great and the communication with company is always very obliging and helpful”

PerfectFit 5 star review on 1st July 2024

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Posted 1 year ago

Thank you for coming to us once again, Angela! We just love hearing from returning customers. The fit is looking great on your pup and we love the purple, too!

Posted 1 year ago

“We approached PerfectFit as we were struggling to find a harness to fit our cockapoo. Initially I was put through to the overflow team where I was assured that I would get a call from the sales team shortly. The call came very promptly and the sales adviser was very personable and knowledgeable. He explained the modular ordering process and advised the sizes that he recommended. He assured me that if one of the modules wasn't correct (particularly as by virtue of the mixed breeds, every pup would be different) we could return it for a different size. The harness came on time and we trialled it and as it was a really good fit, didn't have to return it. Having tried several harnesses in the past, which were never quite right, I would recommend trying this company if you are struggling to find a suitable harness. There was also a very useful video and pamphlet as to how to fit the harness.”

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Posted 1 year ago

Thank you for taking the time to write us such a thorough review :) It is great to hear that you found the team helpful in choosing the best fit for your mixed breed!

Posted 1 year ago

PerfectFit is rated 4.9 based on 2,614 reviews