PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,847 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 4th November 2025

Stephanie

Jill Legg

PerfectFit 5 star review on 1st November 2025

Lisa

Gillian Blythe

PerfectFit 5 star review on 26th October 2025

Anonymous

874

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There's good customer service and then there's PerfectFit customer service - which is absolutely exceptional. Their harnesses are quite complicated to work out (we discovered we'd been using ours the wrong way around...) BUT that's where their speed of response, flexibility and helpfulness comes in - to explain everything and make sure you get EXACTLY the right size for your doggo. Highly impressed and highly recommend.”

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Posted 4 weeks ago

You are more than welcome, Fiona! Thank you for your lovely review :)

Posted 4 weeks ago

“Used perfect since my girl was a little pup and 4 years on, she’s still wearing it. Over the years, we’ve changed parts and apart from the fantastic quality of the harness, what is equally fantastic is the customer service. They are not only quick in replying but so honest. If your dog does not need to change a part, they will tell you. Such honesty is rare these days. Thank you PerfectFit for being so bloomin’ brilliant!!”

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Posted 1 month ago

This is so lovely for us to hear, Ketan. Thank you for your kind words. Wishing you and your dog lots of happy walkies! :)

Posted 4 weeks ago

“Lovely harness, fits well and seems nice and comfy.”

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Posted 1 month ago

So pleased you like it, Sally :)

Posted 4 weeks ago

“Fantastic service. I ordered a wrong piece and a replacement was sent immediately even though they wouldn't have got the returned part back yet. Really quick to respond in a helpful manner. And the harness and lead are lovely. Thank you.”

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Posted 1 month ago

You are most welcome, Clare :)

Posted 4 weeks ago

“Very soft,washable, Able to buy individual parts as pup grows.Very helpful efficient staff.Order to delivery easy and fast”

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Posted 1 month ago

Thanks so much Sally :)

Posted 1 month ago

“Excellent service from start to finish. Would highly recommend this company. Customer services were particularly helpful”

PerfectFit 5 star review on 2nd October 2025

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Posted 1 month ago

What a gorgeous pooch Carol, looking fab in red too! :)

Posted 1 month ago

“My 3 dogs have all worn Perfect Fit harnesses. The best thing is being able to get separate sections as your dog grows or the get damaged.”

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Posted 1 month ago

So pleased you like it Margaret :)

Posted 1 month ago

“Best harness for comfort, fit and wear. This is the second we’ve bought as our dog has grown, the first is still in really good condition despite many miles, muddy walks and washes.”

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Posted 1 month ago

Thank you very much for your wonderful review, Abigail! :)

Posted 1 month ago

“What a fantastic company Perfect Fit Harness are. I am absolutely delighted with the two harness's I have purchased. They are so comfortable for my dogs. I got the size wrong but customer services were so very helpful and sent out quickly the extra bits I needed. Highly recommended.”

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Posted 1 month ago

Thank you for your kind words, Hayley. We are happy to help, anytime! :)

Posted 1 month ago

“Lovely attentive staff. Very friendly and helpful to our requirements. Quality of harness is first class. Very impressed.”

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Posted 1 month ago

Thank you Steve :)

Posted 1 month ago

“Great fit and quick delivery”

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Posted 1 month ago

Super to hear, thank you, Patricia :)

Posted 1 month ago

“The product is fantastic but more importantly, the support and advice from the team at PerfectFit was brilliant!!!!”

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Posted 1 month ago

We are so happy to hear this! Thank you :)

Posted 1 month ago

“I love this harness and leash. Its amazing! I would highly recommend it!”

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Posted 1 month ago

Thank you for recommending us, Kim! It is great to hear that you are happy with your new harness and lead ☺️

Posted 1 month ago

“Had to replace part of the harness. Went on line but could not figure out which size I needed. Phoned customer service which led me through how to find the right size. Just exexcellent service and the harness fits perfectly”

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Posted 1 month ago

It is great to ear that the team looked after you well to find the section that you were looking for, Helene. Thank you for the review! ☺️

Posted 1 month ago

“I'll admit I was slightly dubious at first that with one measurement and a couple of photos the team could advise on sizing for a growing and active puppy. The fit provided was soooo close to perfect and the team, who clearly all love dogs themselves, so helpful in working out if it could be even better, that I'm happy to admit I was wrong!”

PerfectFit 5 star review on 30th September 2025

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Posted 1 month ago

Thank you for taking the time to leave us a review and to share the pictures of your beautiful pup in their new harness with us, Mandy. Just adorable! It is great to hear that the team looked after you well to ensure the best fit for your pup ☺️

Posted 1 month ago

“This is so easy to put on Buster. Lovely fit and plenty of room around his front legs. No more messing about with putting his harness over his head and this one clips behind each leg and at each shoulder”

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Posted 1 month ago

It is great to hear that you are finding Buster's new harness easy to out on, Alison. Thank you for the review! ☺️

Posted 1 month ago

“Apart from having a great product and the means to upsize as required I have not experienced customer service like that provided by Perfect Fit in many many years, it was refreshing to say the least Thank you Perfect Fit”

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Posted 1 month ago

And thank you, Tina for taking the time to leave us a review. It is wonderful to hear that the team looked after you so well and that you are happy with your new harness ☺️

Posted 1 month ago

“A replacement front harness piece and training lead was bought. Great you can buy replacement pieces. The lead is great too re 4 different adjustments and fleece under the webbing. Very comfortable to hold and very functional. Both quality products so worth paying a bit more for.”

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Posted 1 month ago

Thank you for taking the time to leave us a review, Helen ☺️ We are very pleased to hear that you just needed to replace one section of your harness and that you are happy with your new lead!

Posted 1 month ago

“Purchased two new leads. They are not cheap, but worth every penny. Very comfortable for dogs and humans. Would not purchase any other brand.”

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Posted 1 month ago

It is wonderful to hear that you are happy with your new leads and that you are with us for the long haul! Thank you for the review! ☺️

Posted 1 month ago

“The service has been fantastic and the quality is great”

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Posted 1 month ago

It is great to hear that you are happy with your new harness, Valarie and that the team looked after you so well. Thank you for the 5 stars! ☺️

Posted 1 month ago

PerfectFit is rated 4.9 based on 2,847 reviews