Personalised Favours Reviews

Name: Personalised Favours
Rating: 4.88

4.9 Rating 2,548 Reviews

98 %

of reviewers recommend Personalised Favours

4.9

Based on 2,548 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Personalised Favours 5 star review on 25th March 2024

698

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total lack of customer service understatement. Paying extra fees cancel order is prioritised then having to follow up with Seb order a week after order was placed not priority nor within the timeframe stated on the website. No compensation given other than 10% off my next order assuming that I will order again from you guys. Not good enough”

Helpful Report

Posted 1 year ago

Hi Natasha, We sincerely apologise for your recent order with us and any disappointment, We do pride ourselves on customer service and always aim to provide our customers with a positive shopping experience. Your order was placed as standard priority with Express shipping however, We are sorry you were let down on this occasion with the delay in processing your order. We have tried to phone you and reached out via email and unfortunately have yet to receive a response. We have processed a refund for your shipping cost and offered you an in store credit to be used on your next order. We do hope we can help you in the future to show you the true Personalised Favours experience and again apologise for any inconvenience caused. Kindest regards Team PF.

Posted 1 year ago

“Purchased a custom wine box. Can't fault. Service and product is flawless. Will return for more goodies!”

Helpful Report

Posted 1 year ago

Thank you so much Sonja! We really appreciate the 5 star rating! It was our absolute pleasure to provide you with your special gift and look forward to helping you with your future purchases.

Posted 1 year ago

“Thank you”

Helpful Report

Posted 3 years ago

“Very nice company but didnt seem like a small business like it is advertised”

Helpful Report

Posted 3 years ago

Personalised Favours is rated 4.9 based on 2,548 reviews