Personalised Favours Reviews

Name: Personalised Favours
Rating: 4.89

4.9 Rating 2,993 Reviews

98 %

of reviewers recommend Personalised Favours

4.9

Based on 2,993 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Personalised Favours 5 star review on 26th October 2025

799

Anonymous

Anonymous // 01/01/2019

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English

“Production and oversean delivery was fast, but product quality was very disapointing! Air bubbles in the glass decanter, the wooden box was from a cheap material and was chipped all around. Wont buy again.”

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Posted 1 month ago

“My jar unfortunately arrived in pieces and was given a full refund.”

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Posted 2 months ago

“Design came printed not in the centre and was wonky but good design and glass quality just wish the writing was centred :)”

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Posted 2 months ago

Hi Phoebe, Thank you for your recent purchase and feedback. We are glad you liked the design and quality of the glass, however are really sorry to hear your comments on the engraving placement as it’s not the standard we strive for. We’ve already reached out directly to request a photo so we can review this further and arrange a replacement if needed. Please don’t hesitate to get in touch when convenient, as we’d love the chance to make this right and ensure you’re completely happy with your gift. Thanks again for your support, Team PF

Posted 1 month ago

“The item I ordered has changed in design and I don't feel it looks as good as ones I had previously ordered.”

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Posted 2 months ago

Hi Brenda, Thank you for your feedback and for being a returning customer. We’re sorry to hear that you felt your recent order looked different from your previous ones. We’ve recently updated our UV printing process, which may explain the change in appearance — this update was made to enhance durability and overall finish. We did reach out to you directly to gather more details and photos so we could review this further, but haven’t heard back. If you’d still like us to look into it, we’d be more than happy to assist. Please don’t hesitate to get in touch so we can ensure you’re completely satisfied. Thanks again for your continued support, Team PF

Posted 1 month ago

“I wasn’t impressed when I opened the parcel because “the brides to be”, white sash I ordered was the same fuchsia colour like the bridesmaid sashes.”

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Posted 4 months ago

Hi Joyce, Thank you for your order and for sharing your feedback. We're very sorry to hear the "Bride to Be" sash you received wasn't as expected. We've since followed up directly to try and resolve this for you, but haven't heard back. We'd love the chance to make this right, so if you could please get in touch with our team at your convenience, we'll do all we can to assist. Thanks again for your feedback, Team PF

Posted 1 month ago

“The keyrings were very small”

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Posted 2 years ago

Hi Sheridan, Thank you for your honest review. I'm sorry to hear you are disappointed with the size of our keyrings. We are very transparent with all of our product dimensions shown on each of our product listings. As these keyrings are made from solid metal, if they were any larger they may run the risk of being too heavy. Please reach out should you have any additional questions. Kindest, Bree.

Posted 2 years ago

“The service was quick and accurate however the base of the beer mug was slightly dented and a small scratch on the front of the mug. I'm sure the recipient won't notice but good to let you know.”

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Posted 2 years ago

“Wrong items sent out initially however the mistake was corrected quickly. Still waiting on my order to arrive so can't comment on quality but customer service is fantastic”

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Posted 2 years ago

“I was really disappointed that you can hardly see the 'couples names' on the cutting board. The ink is so faint or not even present!”

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Posted 2 years ago

“The product is good and had the personalised message, however there were none of the personalised names I requested. All of the items were blank where the names were supposed to have been written. I had uploaded the excel list of names as part of the order, but they were all blank.”

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Posted 2 years ago

“In general we are content with what we received. Communication internally within the team needs to improve. We found ourselves talking to several people and information getting lost or double ups. Our order received had coasters of varying quality and finishes was inconsistent.”

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Posted 2 years ago

“Hi Jamie. I have to say that overall I was disappointed with what I received as my daughters name was spelt incorrect on the cup and the best your company could offer me was to reorder it with a discount price I have done this and a new cup is coming but given it wasn’t really my mistake I feel it should have just been replaced. The product itself is very nice and the engraving was lovely just not what I had asked for”

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Posted 2 years ago

“Would have liked the writing bigger in both cases, glasses and box”

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Posted 3 years ago

“The top of the cheese board was not smooth.. looks like it had not being sanded properly. It was purchased as a wedding gift so I was a bit disappointed on how rough the wood was.”

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Posted 3 years ago

“This is just an additional charge for double side engraving, nothing to rate”

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Posted 3 years ago

“Great outcome but it was quite a journey to get there - the artist didn’t seem to understand the instructions although they were super simple. When I requested a change only 30 seconds after I submitted the approval, it was rejected which was more than disappointing.”

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Posted 3 years ago

“To be honest I was quite disappointed on how small the board was. It looks like a $10 board from Kmart with the engraving on it 😢”

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Posted 3 years ago

“A good pen”

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Posted 5 years ago

“thought the engraving might’ve been black not brown but oh well”

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Posted 5 years ago

“It was supposed to be very good until they haven’t included the magnet on the cards.”

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Posted 5 years ago

Personalised Favours is rated 4.9 based on 2,993 reviews