Personalised Favours Reviews

Name: Personalised Favours
Rating: 4.88

4.9 Rating 2,548 Reviews

98 %

of reviewers recommend Personalised Favours

4.9

Based on 2,548 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Personalised Favours 5 star review on 25th March 2024

698

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The keyrings were very small”

Helpful Report

Posted 1 year ago

Hi Sheridan, Thank you for your honest review. I'm sorry to hear you are disappointed with the size of our keyrings. We are very transparent with all of our product dimensions shown on each of our product listings. As these keyrings are made from solid metal, if they were any larger they may run the risk of being too heavy. Please reach out should you have any additional questions. Kindest, Bree.

Posted 1 year ago

“The service was quick and accurate however the base of the beer mug was slightly dented and a small scratch on the front of the mug. I'm sure the recipient won't notice but good to let you know.”

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Posted 1 year ago

“Wrong items sent out initially however the mistake was corrected quickly. Still waiting on my order to arrive so can't comment on quality but customer service is fantastic”

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Posted 1 year ago

“I was really disappointed that you can hardly see the 'couples names' on the cutting board. The ink is so faint or not even present!”

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Posted 1 year ago

“The product is good and had the personalised message, however there were none of the personalised names I requested. All of the items were blank where the names were supposed to have been written. I had uploaded the excel list of names as part of the order, but they were all blank.”

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Posted 1 year ago

“In general we are content with what we received. Communication internally within the team needs to improve. We found ourselves talking to several people and information getting lost or double ups. Our order received had coasters of varying quality and finishes was inconsistent.”

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Posted 1 year ago

“Hi Jamie. I have to say that overall I was disappointed with what I received as my daughters name was spelt incorrect on the cup and the best your company could offer me was to reorder it with a discount price I have done this and a new cup is coming but given it wasn’t really my mistake I feel it should have just been replaced. The product itself is very nice and the engraving was lovely just not what I had asked for”

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Posted 1 year ago

“Would have liked the writing bigger in both cases, glasses and box”

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Posted 1 year ago

“The top of the cheese board was not smooth.. looks like it had not being sanded properly. It was purchased as a wedding gift so I was a bit disappointed on how rough the wood was.”

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Posted 1 year ago

“This is just an additional charge for double side engraving, nothing to rate”

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Posted 2 years ago

“Great outcome but it was quite a journey to get there - the artist didn’t seem to understand the instructions although they were super simple. When I requested a change only 30 seconds after I submitted the approval, it was rejected which was more than disappointing.”