Personalised Favours Reviews

Name: Personalised Favours
Rating: 4.89

4.9 Rating 3,333 Reviews

98 %

of reviewers recommend Personalised Favours

4.9

Based on 3,333 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Personalised Favours 5 star review on 19th December 2025

The Goldfinch Family

Personalised Favours 5 star review on 18th December 2025

810

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I’m not sure if I love what I purchased as I still have not received it. I have called Aramex 5 times in the last 3 weeks and each time they have a different excuse. Extremely disappointing as this was a Christmas gift 😞”

Helpful Report

Posted 1 week ago

“I was disappointed in the size and the quality of the wood. The inscription was lovely.”

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Posted 2 weeks ago

Thank you for your recent order and for sharing your feedback with us. We’re glad you loved the inscription! We include product details and dimensions in our listings to help give a clear idea of size and materials, and we appreciate your honest thoughts. If you’d like to discuss your order further, please feel free to reach out to us at hello@personalisedfavours.com.au - PF Team

Posted 2 days ago

“Product quality as expected from previous purchases. Ordered 3rd, Shipping notification recieved on 8th, delivered 16th December. Needed for birthday gift on a girls weekend on the 14th. Listing stated 1-3 days turn around and shopping estimate on listing suggested delivery on the 10th-11th. Understandably a busy time of year, however a courier was used which reported they are unable to facilitate influx of parcels unlike larger postage corporations which increase their operations in an attempt to accommodate bigger volumes of parcels. Although not directly PF's fault, it will impact my consideration towards future purchasing.”

Helpful Report

Posted 2 weeks ago

Thank you for your recent order and for taking the time to share your experience with us. We’re glad to hear the product quality met your expectations. We completely understand the frustration caused by delivery timing, especially during busy periods. While we always aim to provide accurate turnaround and shipping estimates, sometimes courier delays are unfortunately beyond our control. Your feedback is very valuable, and we’ll keep it in mind as we continue to review our shipping options. If you’d like to discuss anything further, please don’t hesitate to reach out to us at hello@personalisedfavours.com.au - we’re always happy to help. - PF Team

Posted 2 days ago

“My order had to be collected from the couriers depot If I had known how slack these couriers are I would have collected it from you directly as it was much closer to where I live The jewel box was as I ordered and was fine although a bit smaller than I expected. The engraving was perfect”

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Posted 3 weeks ago

Thank you for your recent order and for taking the time to share your feedback with us. We’re glad to hear the jewellery box and engraving met your expectations! We understand that courier experiences can sometimes be frustrating and appreciate your patience. If you’d like to discuss anything further about your order, please feel free to contact us directly at hello@personalisedfavours.com.au - we’re always happy to help. - PF Team

Posted 2 days ago

“Jewellery box is very small. Not what I expected.”

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Posted 1 month ago

Thank you for your recent order and for sharing your feedback with us. We understand that sometimes sizing can feel different in person, and we really appreciate you taking the time to let us know. We always include product dimensions in the details section as we value transparency and want every customer to know exactly what to expect. If you’d like to discuss this further, please don’t hesitate to reach out to us at hello@personalisedfavours.com.au - we’re always happy to help. - PF Team

Posted 2 days ago

“The products were good quality, packaging/gift box ordered was not good. Didn't hold the gifts in place. Products were floating around inside the packaging. Had to fix the packaging to try make it presentable.”

Helpful Report

Posted 1 month ago

Thank you for your recent order and for taking the time to share your feedback with us. We’re pleased to hear you were happy with the quality of the products. We appreciate your comments regarding the gift packaging. We aim to be as eco-conscious as possible with our packaging choices, however we understand this may not always suit every presentation preference. Your feedback is valued and has been shared with our team. If you’d like to discuss this further, please feel free to contact us directly at hello@personalisedfavours.com.au - we’re always happy to assist. - PF Team

Posted 2 days ago

“Lovely Santa sack but it was a bit small for the price”

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Posted 1 month ago

“Production and oversean delivery was fast, but product quality was very disapointing! Air bubbles in the glass decanter, the wooden box was from a cheap material and was chipped all around. Wont buy again.”

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Posted 4 months ago

Hi Viv, We’re so sorry to hear your gift didn’t meet expectations. It’s very rare we receive feedback like this, as our rustic decanter sets are one of our most popular lines. We did reach out directly to discuss and offer a solution, although we understand you'd gifted to the recipient and no longer have the item to review. We certainly ppreciate your feedback as it helps us continue maintaining the high standards our customers expect. — Team PF

Posted 2 months ago

“My jar unfortunately arrived in pieces and was given a full refund.”

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Posted 4 months ago

Hi Brenda, We’re so sorry your jar arrived damaged — that’s definitely not the experience we want for our customers. Unfortunately, this can occasionally happen during transit dispite our best efforts. We’re glad we could resolve it quickly with a full replacement. Thank you for your patience and understanding. We truly appreciate your continued support. — Team PF

Posted 2 months ago

“Design came printed not in the centre and was wonky but good design and glass quality just wish the writing was centred :)”

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Posted 4 months ago

Hi Phoebe, Thank you for your recent purchase and feedback. We are glad you liked the design and quality of the glass, however are really sorry to hear your comments on the engraving placement as it’s not the standard we strive for. We’ve already reached out directly to request a photo so we can review this further and arrange a replacement if needed. Please don’t hesitate to get in touch when convenient, as we’d love the chance to make this right and ensure you’re completely happy with your gift. Thanks again for your support, Team PF

Posted 3 months ago

“The item I ordered has changed in design and I don't feel it looks as good as ones I had previously ordered.”

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Posted 4 months ago

Hi Brenda, Thank you for your feedback and for being a returning customer. We’re sorry to hear that you felt your recent order looked different from your previous ones. We’ve recently updated our UV printing process, which may explain the change in appearance — this update was made to enhance durability and overall finish. We did reach out to you directly to gather more details and photos so we could review this further, but haven’t heard back. If you’d still like us to look into it, we’d be more than happy to assist. Please don’t hesitate to get in touch so we can ensure you’re completely satisfied. Thanks again for your continued support, Team PF

Posted 3 months ago

“I wasn’t impressed when I opened the parcel because “the brides to be”, white sash I ordered was the same fuchsia colour like the bridesmaid sashes.”

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Posted 6 months ago

Hi Joyce, Thank you for your order and for sharing your feedback. We're very sorry to hear the "Bride to Be" sash you received wasn't as expected. We've since followed up directly to try and resolve this for you, but haven't heard back. We'd love the chance to make this right, so if you could please get in touch with our team at your convenience, we'll do all we can to assist. Thanks again for your feedback, Team PF

Posted 3 months ago

“The keyrings were very small”

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Posted 2 years ago

Hi Sheridan, Thank you for your honest review. I'm sorry to hear you are disappointed with the size of our keyrings. We are very transparent with all of our product dimensions shown on each of our product listings. As these keyrings are made from solid metal, if they were any larger they may run the risk of being too heavy. Please reach out should you have any additional questions. Kindest, Bree.

Posted 2 years ago

“The service was quick and accurate however the base of the beer mug was slightly dented and a small scratch on the front of the mug. I'm sure the recipient won't notice but good to let you know.”

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Posted 2 years ago

“Wrong items sent out initially however the mistake was corrected quickly. Still waiting on my order to arrive so can't comment on quality but customer service is fantastic”

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Posted 3 years ago

“I was really disappointed that you can hardly see the 'couples names' on the cutting board. The ink is so faint or not even present!”

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Posted 3 years ago

“The product is good and had the personalised message, however there were none of the personalised names I requested. All of the items were blank where the names were supposed to have been written. I had uploaded the excel list of names as part of the order, but they were all blank.”

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Posted 3 years ago

“In general we are content with what we received. Communication internally within the team needs to improve. We found ourselves talking to several people and information getting lost or double ups. Our order received had coasters of varying quality and finishes was inconsistent.”

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Posted 3 years ago

“Hi Jamie. I have to say that overall I was disappointed with what I received as my daughters name was spelt incorrect on the cup and the best your company could offer me was to reorder it with a discount price I have done this and a new cup is coming but given it wasn’t really my mistake I feel it should have just been replaced. The product itself is very nice and the engraving was lovely just not what I had asked for”

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Posted 3 years ago

“Would have liked the writing bigger in both cases, glasses and box”

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Posted 3 years ago

Personalised Favours is rated 4.9 based on 3,333 reviews