Personalised Favours Reviews

Name: Personalised Favours
Rating: 4.89

4.9 Rating 3,133 Reviews

98 %

of reviewers recommend Personalised Favours

4.9

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Personalised Favours 5 star review on 3rd December 2025

804

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Bought this as a wedding gift for friends. It was well priced and they absolutely adore it and find it really practical. It appears to be well made too. The only thing is shipping is really expensive because it comes from Australia despite being a .co.nz website, and it doesn't say this anywhere on the website when ordering. Otherwise I would've given it 5 stars.”

Helpful Report

Posted 1 day ago

Thank you so much for your lovely review, Morgan. We’re delighted to hear your friends adored their gift and that you found it practical and well-made. We also appreciate your feedback about shipping. Although we have a .co.nz website, all orders are dispatched from our Australian warehouse, and we’re sorry this wasn’t clearer at checkout. Your feedback is very helpful, and we’ll work on improving this. Thanks again for your support. We truly appreciate it.

Posted 1 day ago

“Great bag, looks awesome”

Helpful Report

Posted 1 week ago

Thank you so much for your kind words, DM! We’re pleased you love the bag and that it looks awesome. We appreciate your support and can’t wait to serve you again. 😊

Posted 1 week ago

“Overall the gifts were well made and like the picture advertised. The wallet was smaller and cheaper looking than expectef”

Helpful Report

Posted 2 weeks ago

Thank you so much for your 5-star review! We are glad to hear that you are happy with the product. We will share this with the store team to let them know to keep up the amazing work! 😊

Posted 2 weeks ago

“Product was delivered quickly and looks lovely for a girls 21st birthday.”

Helpful Report

Posted 1 month ago

Thank you so much for your 4-star review, Janice! We're happy to hear that your order arrived quickly and is perfect for the special occasion. Your kind words truly mean a lot to us! 😊

Posted 1 month ago

“Very happy with the product - delivered quick - very well packaged -only thing i would say if i had to pick anything would be it would look good if the box had a stain on it or at leaset some oil to give it a better colour. But i will purchase this again for gifts. Everyone that has seen it likes the product. Thank you”

Helpful Report

Posted 1 month ago

Thank you so much for your review and feedback. We greatly appreciate you being a customer, and we're so glad to hear that you were happy with the product and services you have received from us. We appreciate your continued custom. We’re here for you anytime! 😊

Posted 1 month ago

“I was happy with the outcome of the cheese board and the bride loved it as well. I know it is out of the companies hands, but was dissapointed with the delivery when it was supposed to arrive on the Friday and thank goodness it did arrive on the Monday as we were giving her the gift on Tuesday”

Helpful Report

Posted 1 month ago

Thank you for your review, Kim! We’re delighted to hear that both you and the bride loved the cheese board. We sincerely apologise for the delivery delay, and we appreciate your understanding in this matter. Your feedback is invaluable to us!

Posted 1 month ago

“Coasters were beautiful and would highly recommend. A great gift as a wedding present for our guests and as personalised it doubled as a stunning place card for our guests. We also got the boxes to present them in but were not happy with them and did not use as we didn’t feel they were up to the standard of the coasters and were also dirty and required cleaning from cardboard cuttings or something similar. Very fast turnaround from ordering and would highly recommend coasters but not individual boxes.”

Helpful Report

Posted 1 month ago

Thank you so much for your feedback, Mel! We’re glad to hear you loved the coasters and that they made a great gift. I’m sorry to hear the boxes didn’t meet your expectations – this is not the experience we want for our customers. Please feel free to contact us at hello@personalisedfavours.com.au with your concern, and we’ll do our best to assist you. We really appreciate you letting us know, and we will take your comments on board to improve.

Posted 1 month ago

“The gift was exactly what I wanted thank you. The service was great. Two things bothered me - firstly my bank details popped into place without me doing anything. This worried me as I'm sure I've never bought anything from you before. Why did this happen? This was followed by an email from Shop calling me Christina. I've also not used Shop before and didn't use it for this either. Now the email from you is calling me Christina, why is that? Buying online is a great way to shop but I'm always careful and on the lookout for abnormalities. These things made me a bit nervous about anymore shopping.”

Helpful Report

Posted 1 month ago

Hi Christina, Thank you so much for your feedback. We’re so pleased to hear that you loved your gift and our service. I completely understand your concern, and I’ve sent you an email directly to address this in more detail and provide reassurance regarding your checkout experience. Thank you again for taking the time to share your thoughts. Your feedback helps us continue to improve. Kind regards, PF Team x

Posted 1 month ago

“The personalised mug was absolutely gorgeous. The pictures were clear and colourful. My only ask is that I wish the mug was bigger as my husband prefers a large mug for coffee.”

Helpful Report

Posted 2 months ago

Thank you so much for your kind feedback, Kristen! We're glad you loved the mug design 😊 Will pass on your suggestion about a larger size for future options.

Posted 2 months ago

“Well Made, and delivered on time.”

Helpful Report

Posted 2 months ago

Thank you for your positive review, Trent! We're thrilled to hear that you found our products well made and that they arrived on time. Your satisfaction means a lot to us, and we appreciate your support.

Posted 2 months ago

“Good website to personalise the gifts the way you want”

Helpful Report

Posted 3 months ago

Thank you for your lovely feedback, Venkata Lalitha Spandana! We’re so glad you enjoyed using our website to personalise your gifts just the way you wanted. 💛

Posted 3 months ago

“So easy to order and very quick delivery - thank you.”

Helpful Report

Posted 3 months ago

Thank you for your lovely feedback, Dallas! We're so glad to hear that you’re happy with your purchase and that it arrived promptly.

Posted 3 months ago

“Was very pleased with the whole experience.”

Helpful Report

Posted 3 months ago

Thank you for your kind words, Vaughan! We’re so happy to hear that you enjoyed your experience with us. We value your feedback, and we look forward to helping you with your next occasion.

Posted 3 months ago

“Cute & pretty A little smaller than I expected”

Helpful Report

Posted 3 months ago

Thank you, Jilda, for your lovely 4-star review! We're so glad you found the favours cute and pretty. We appreciate your feedback about the size and will take that into consideration. Your support means a lot to us!

Posted 3 months ago

“I was happy with service you provided it was quick n got what I asked for . Just like to mention if flask can be bit heavy in quality. Increase the price if need to do so but I prefer quality. Overall it was good experience im looking to order another one n please let me know if you can get a better quality flask please thank you”

Helpful Report

Posted 4 months ago

Thank you for your thoughtful review, Amarjeet! We're glad to hear you had a positive experience and that you received exactly what you were looking for. We appreciate your feedback about the quality of the flask and will definitely take it into consideration as we strive to improve. We’d be happy to assist you with your next order when you're ready!

Posted 4 months ago

“Exactly as advertised”

Helpful Report

Posted 4 months ago

Thank you for your great review, William! We're so glad to hear that your item was exactly as advertised. Your satisfaction is our top priority, and we appreciate your support!

Posted 4 months ago

“Only downfall was it didn't arrive in time for my Grandson's birthday even with express shipping.”

Helpful Report

Posted 4 months ago

We're truly sorry to hear that your order didn’t arrive in time. We understand how important timely delivery is for special occasions. Please know this isn't the experience we want for our customers. If you haven’t already, feel free to reach out to our customer support team by emailing us at hello@personalisedfavours.com.au so we can double-check your order and advise further. 😊

Posted 4 months ago

“Great quality and super comfortable”

Helpful Report

Posted 4 months ago

Thank you for your review, Nathan! We're delighted to hear that you found the quality great and the items super comfortable. We value your feedback, and we look forward to helping you with your next occasion.

Posted 4 months ago

“Product as described”

Helpful Report

Posted 5 months ago

“""”

Helpful Report

Posted 3 years ago

Thank you for your 5 star rating, Michela!

Posted 5 months ago

Personalised Favours is rated 4.9 based on 3,133 reviews