Personalised Favours Reviews

Name: Personalised Favours
Rating: 4.89

4.9 Rating 2,952 Reviews

98 %

of reviewers recommend Personalised Favours

4.9

Based on 2,952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Personalised Favours 5 star review on 21st October 2025

800

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Coasters were beautiful and would highly recommend. A great gift as a wedding present for our guests and as personalised it doubled as a stunning place card for our guests. We also got the boxes to present them in but were not happy with them and did not use as we didn’t feel they were up to the standard of the coasters and were also dirty and required cleaning from cardboard cuttings or something similar. Very fast turnaround from ordering and would highly recommend coasters but not individual boxes.”

Helpful Report

Posted 2 days ago

Thank you so much for your feedback, Mel! We’re glad to hear you loved the coasters and that they made a great gift. I’m sorry to hear the boxes didn’t meet your expectations – this is not the experience we want for our customers. Please feel free to contact us at hello@personalisedfavours.com.au with your concern, and we’ll do our best to assist you. We really appreciate you letting us know, and we will take your comments on board to improve.

Posted 2 days ago

“The gift was exactly what I wanted thank you. The service was great. Two things bothered me - firstly my bank details popped into place without me doing anything. This worried me as I'm sure I've never bought anything from you before. Why did this happen? This was followed by an email from Shop calling me Christina. I've also not used Shop before and didn't use it for this either. Now the email from you is calling me Christina, why is that? Buying online is a great way to shop but I'm always careful and on the lookout for abnormalities. These things made me a bit nervous about anymore shopping.”

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Posted 4 days ago

Hi Christina, Thank you so much for your feedback. We’re so pleased to hear that you loved your gift and our service. I completely understand your concern, and I’ve sent you an email directly to address this in more detail and provide reassurance regarding your checkout experience. Thank you again for taking the time to share your thoughts. Your feedback helps us continue to improve. Kind regards, PF Team x

Posted 1 day ago

“The personalised mug was absolutely gorgeous. The pictures were clear and colourful. My only ask is that I wish the mug was bigger as my husband prefers a large mug for coffee.”

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Posted 1 month ago

Thank you so much for your kind feedback, Kristen! We're glad you loved the mug design 😊 Will pass on your suggestion about a larger size for future options.

Posted 1 month ago

“Well Made, and delivered on time.”

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Posted 1 month ago

Thank you for your positive review, Trent! We're thrilled to hear that you found our products well made and that they arrived on time. Your satisfaction means a lot to us, and we appreciate your support.

Posted 1 month ago

“Good website to personalise the gifts the way you want”

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Posted 1 month ago

Thank you for your lovely feedback, Venkata Lalitha Spandana! We’re so glad you enjoyed using our website to personalise your gifts just the way you wanted. 💛

Posted 1 month ago

“So easy to order and very quick delivery - thank you.”

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Posted 1 month ago

Thank you for your lovely feedback, Dallas! We're so glad to hear that you’re happy with your purchase and that it arrived promptly.

Posted 1 month ago

“Was very pleased with the whole experience.”

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Posted 1 month ago

Thank you for your kind words, Vaughan! We’re so happy to hear that you enjoyed your experience with us. We value your feedback, and we look forward to helping you with your next occasion.

Posted 1 month ago

“Cute & pretty A little smaller than I expected”

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Posted 2 months ago

Thank you, Jilda, for your lovely 4-star review! We're so glad you found the favours cute and pretty. We appreciate your feedback about the size and will take that into consideration. Your support means a lot to us!

Posted 2 months ago

“I was happy with service you provided it was quick n got what I asked for . Just like to mention if flask can be bit heavy in quality. Increase the price if need to do so but I prefer quality. Overall it was good experience im looking to order another one n please let me know if you can get a better quality flask please thank you”

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Posted 2 months ago

Thank you for your thoughtful review, Amarjeet! We're glad to hear you had a positive experience and that you received exactly what you were looking for. We appreciate your feedback about the quality of the flask and will definitely take it into consideration as we strive to improve. We’d be happy to assist you with your next order when you're ready!

Posted 2 months ago

“Exactly as advertised”

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Posted 2 months ago

Thank you for your great review, William! We're so glad to hear that your item was exactly as advertised. Your satisfaction is our top priority, and we appreciate your support!

Posted 2 months ago

“Only downfall was it didn't arrive in time for my Grandson's birthday even with express shipping.”

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Posted 2 months ago

We're truly sorry to hear that your order didn’t arrive in time. We understand how important timely delivery is for special occasions. Please know this isn't the experience we want for our customers. If you haven’t already, feel free to reach out to our customer support team by emailing us at hello@personalisedfavours.com.au so we can double-check your order and advise further. 😊

Posted 2 months ago

“Great quality and super comfortable”

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Posted 2 months ago

Thank you for your review, Nathan! We're delighted to hear that you found the quality great and the items super comfortable. We value your feedback, and we look forward to helping you with your next occasion.

Posted 2 months ago

“Product as described”

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Posted 3 months ago

“""”

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Posted 3 years ago

Thank you for your 5 star rating, Michela!

Posted 3 months ago

“Beautiful gift but the process could be improved. It was a gift but the recipient didn't know who it was from & had to email you for details. I, the purcaser, kept getting emails re the despatch status, but addressed to the recipient.”

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Posted 4 months ago

Thank you for your valuable feedback, Bernadette! We're delighted that you found the gift beautiful. We apologise for the confusion regarding the sender details and the email notifications. Your comments are important to us, and we will certainly work on improving the process.

Posted 4 months ago

“Overall I loved my product, I was a bit upset that it did look quite burnt but it was still great”

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Posted 2 years ago

Hi Kiara, Thank you for your review! We're glad to hear that you loved the Acrylic Wedding Photo Print with Engraved Wooden Base, we apologise for any disappointment caused by the slight burning. We appreciate your feedback and will take it into consideration as we work to improve our products. Thank you again for choosing Personalised Favours, and we hope to have the opportunity to serve you again in the future.

Posted 2 years ago

“Very happy with our purchase”

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Posted 2 years ago

Thank you for your review, Giulia. It is fantastic to hear how happy you are with your order!

Posted 2 years ago

“Loved the idea and overall experience including the gift, however, would love to see better glass quality.”

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Posted 2 years ago

Hi Gaurav, Thank you for your review! We are glad to hear that you liked the idea and the overall experience. We will definitely strive to provide you with better glass quality in the future for a better experience. Once again, thank you for choosing us and sharing your thoughts with us. We hope to have the opportunity to serve you better in the future!

Posted 2 years ago

“My item arrived in very poor condition but after I emailed them with photos of the damage, they resolved the issue quickly.”

Helpful Report

Posted 2 years ago

Hi Jenny, Thank you for taking the time to share your experience with us. We apologise for any inconvenience caused by the poor condition of the item upon arrival. However, we're glad that our customer service team was able to resolve the issue quickly after you contacted us with photos of the damage. It's always our goal to ensure that our customers are satisfied with their purchase and we're happy to hear that we were able to make things right for you. We appreciate your feedback and will use it to improve our processes to prevent similar issues from happening in the future. If there is anything else we can assist you with, please don't hesitate to let us know! Thank you for choosing us, and we look forward to serving you again in the future.

Posted 2 years ago

“Quality product and a very good, quick service”

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Posted 2 years ago

Thank you so much Radion! Every review is important to us at Personalised Favours and it is greatly appreciated. We look forward to helping you with your next occasion.

Posted 2 years ago

Personalised Favours is rated 4.9 based on 2,952 reviews