Personalised Favours Reviews

Name: Personalised Favours
Rating: 4.88

4.9 Rating 2,548 Reviews

98 %

of reviewers recommend Personalised Favours

4.9

Based on 2,548 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Personalised Favours 5 star review on 25th March 2024

698

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product not yet received. Waiting for couriers to deliver it for more than 2 weeks. I live in a capital city, metropolitan area. Very poor from your choice of courier”

Helpful Report

Posted 1 year ago

Hi Martin, After reaching out to you directly, I'm pleased we were able to follow up your order that was unfortunately delayed in transit despite being dispatched from us in record time. After doing so, we had your order delivered the following day which was a fantastic outcome. Once again, I do apologise for the unusual transit delay you experienced with your order this time. If you do have any further questions or concerns, please feel free to reach out to me. Kindest, Bree.

Posted 1 year ago

“After only using the cup twice and washing with cold water it shattered when I picked it up”

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Posted 1 year ago

Hi Ally, Thank you for your honest review. After reaching out to you, I'm happy we were able to replace your glass for you. Your new glass should be with you very soon. Once again, I do apologise for the inconveniences caused to you. We hope to see you shopping with us again in the future. Should you have any further questions, please feel free to reach out to me on 02 4304 3614. Kindest Regards, Bree.

Posted 1 year ago

“Product great. However, didn't arrive on time and was for a special occasion.”

Helpful Report

Posted 1 year ago

Hi Bel, Thank you for your honest review. I have attempted to contact you but unfortunately have not yet heard back from you. I can see your order was in transit for a lengthy amount of time and for that I do apologise. Due to the influx of parcels in the postal system during the Christmas period, our couriers did experience some delays and I can definitely understand your disappointment. Once again, I do apologise for the inconveniences caused to you. Please feel free to reach out to me on 02 4304 3614 to discuss further. Kindest Regards, Bree.

Posted 1 year ago

“My order was incorrect and I'm still waiting for the second half to arrive. I now have to give my gift late. Sue”

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Posted 1 year ago

“I haven’t received my mug yet”

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Posted 1 year ago

“It still hasn't arrived. There is a delay at Welshpool WA sorting facility. This is not great from Australia Post. My son's 30th was on the 14th, so well past the date now.”

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Posted 1 year ago

“The holder for the tongs wasn't connected to anything in the box. It fell out of the box as I opened it, and there is a huge dint in the material on the interior of the box from it not fitting in there properly when they packed it. This was supposed to be a birthday present for my partner, and I now have to apologise to him when I give it to him. Very disappointed. Not the quality, or effort on presentation I was hoping for to be honest”

Helpful Report

Posted 1 year ago

Hi Tahlia, Thank you again for the review and honest feedback, Again I apologise for the disappointment and inconvenience with your order. We do certainly pride ourselves in our products and customer service. We are sorry you were let down on his occasion. We have since been in contact and offered a replacement however as you did not wish to proceed with a replacement we have arranged for a full refund for your purchase. We hope to see you shopping again to be able to give you the true PF experience. Kindest regards Team PF

Posted 1 year ago

“Couldnt get the order right, slow on delivery, response time etc. Not happy. Still waiting on order.”

Helpful Report

Posted 1 year ago

“I was not happy with the way the wording on the box was not clear, it could have been put down further so it could be seen properly”

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Posted 1 year ago

“The writing on the wine glasses is not dark enough. I can't see the beauty of it on there”

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Posted 1 year ago

“Sending multiple requests for reviews sours the fine product we purchased”

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Posted 1 year ago

“Really unhappy with the quality of the prints on the acrylic. The contrast was completely off and looked awful. My sons skin tone was horrible and my daughters gorgeous blonde hair was orange. I had to stick a photo I had printed over the top of it just so I could gift it for Mother’s Day as I was embarrassed by the quality and I didn’t have time to order anything else. Would think twice ordering from this company again”

Helpful Report

Posted 1 year ago

“Look, overall I'm mostly satisfied with the product. The engraving on the decanter and glasses was first class but the logo on the timber box was crooked and the box itself had a few small splits at the margins. This was a gift for a special birthday and meant to be a keepsake so these imperfections were disappointing as the box was the first thing seen upon unwrapping and first impressions are important. The rapid delivery charge also seemed excessive.”

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Posted 2 years ago

“Really like the product except for the lid it needs to be able to come apart cant clean it properly”

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Posted 2 years ago

“Engraving was perfect and communication was easy however I am a bit disappointed in the quality of the cheeseboard. The surrounding decorative edge hasn't been sanded correctly and therefore has splinters poking out around the edges and is very rough to touch - almost flaking onto cheese. Had to really sand it with my corded sander.”

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Posted 2 years ago

Personalised Favours is rated 4.9 based on 2,548 reviews