PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,107 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“great company to deal with especially what i was looking for”

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Posted 1 year ago

“Amazing service and amazing product. So glad I got some. My house smells fantastic! Highly recommend.”

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Posted 1 year ago

“I was despairing about what to do until I discovered The Petlab Stain & Urine Remover. Have just got to work on a patch of carpet our adorable but incorrigable rescue hound turned into her preferred toilet spot even after just being outside. The urine smell which permeated the air has been replaced with a very nice and not overbearing fragrance. Just day one but already she seems to have reaised this is no longer her personal patch. That didn't stop her finding carpet in a wardrobe so Petlab to the rescue again. Thank you for creating these products and for giving us pet lovers our sweet smelling lives back again.”

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Posted 1 year ago

“The Enzyme treatment is amazing. It smells so good when it’s first used and when it dries the urine smell is gone for good. I used this to get the smell out of a tiled hallway. Even after mopping the smell was in the grout. This is so good that I also bought the carpet shampoo. Definitely recommend these products”

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Posted 1 year ago

“Major error in judgement, very expensive new carpet and a new puppy! Three years later and multiple professional carpet cleans later, we still had stains. About to have carpet replaced , when we gave E.N.zyme cleaner a go. Started with a litre of ready use and it works. Yes, some stains are taking several treatments, but it really works. Have ordered 300ml. Concentrate to complete . Amazing! (Yes, the dog is still with us).”

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Posted 1 year ago

“Great product and does the job well. First time of buying this and totally impressed”

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Posted 1 year ago

“We have artificial turf and it's always exposed to the sun so with a large dog it gets a Bit stinky. We use the enzyme and disinfectant duo and absolutely swear by it. We live in a rental and they were unsure of us having a dog but we said we would prove there would be no smell and using Pet Lab has proved a point for us and our landlord is very happy.”

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Posted 1 year ago

“Every one of their products I have used are fantastic. They all do what they're supposed to and leave everything fresher. Very Happy customer 😃”

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Posted 1 year ago

“Great products that really do work. I've got large Mastiffs, Tibetan and African that live in the home with us. These products help me maintain a clean environment. I can't express how good the mats are, I lay them over my carpet areas and when it's raining I put them in every door way. I've used all the products over the years and I'm extremely happy with them all, they make cleaning walls where dogs lean so easy to clean, just a quick spray and wipe. Our African mastiff sleep on my bed, I was struggling with our rugs smelling even after a wash but one good wash with the pet lab laundry detergent removed the smell so I'm super happy about that. It removed ALL the odor from acrylic Mink blankets also the wool and cotton. Can't believe it really, I'm extremely happy and highly recommed to anyone looking for products that really work.”

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Posted 1 year ago

“I have the Healthy Habitat and the Enzyme spray and they’re both excellent. They work well, smell gentle and natural. Chemicals make me feel sick so this is a godsend. I’ve started using Healthy habitat on my own toilets and they work a treat! The concentrations last ages once diluted and I love that we can save on packaging - good on PetLab for recommending this option. Highly recommend.”

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Posted 1 year ago

“Wow wow wow. Our 4yr old dog has incontinence so his bedding needs washing daily. We just started to use the Eco laundry liquid and results have been amazing. I can’t smell the urine and no sign of dog hair. We are also using the stain and odour remover and that has been amazing in giving other beds and lounges a freshen up. Such great products.”

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Posted 1 year ago

“I am extremely happy with PetLab! Our puppy had frequent accidents, and this product completely removes any odour or stain. My carpets and fabric couch are now spotless with no sign of the accident ever happened. I've spent a lot of money on various products that don't work nearly as well. I wish I had been recommended to use PetLab first. Highly effective and worth every penny!”

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Posted 1 year ago

“Lives up to all its promises. I got the spray to help with toilet training my pup. He never returned to an area that had been sprayed. I am very impressed and would like to recommend. The laundry liquid is definitely worth it. Miracle products in my opinion.”

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Posted 1 year ago

“Excellent product. Truly removes the dog smell from the beds and blankets!”

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Posted 1 year ago

“This is the ONLY product that I have found to work exactly as it is described. For me it removed odours from a bamboo basket where a cat continually left his calling card. Removal of the odour means Mr Sunny is now leaving that item of furniture alone. In fact, he has taken himself outside for such calls of nature. I love it! Best ever!”

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Posted 1 year ago

“Petlab does everything it claims. I have a 15 year old pup with multiple issues. Petlab washing liquid & spot cleaner has made a big difference. My house & decks have a lovely scent!”

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Posted 1 year ago

“Excellent products! I have 3 mini dachshunds and use the products daily. Wee smell is gone from my house! The laundry liquid has also been great.”

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Posted 1 year ago

“I just love the Healthy Habitat and Enzyme Solution Stain and Odour Remover! These are the best products I have ever used for keeping odours away from the toilet mat my two inside dogs use. They leave the mats clean and smelling like vanilla. A must have for anyone with inside dogs or for those little puppy accidents when you get a new furry family member.”

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Posted 1 year ago

“We have ordered 2 times from pet lab and will continue to. Fast delivery and even better product for our artificial turf. Our backyard has never smelt better.”

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Posted 1 year ago

“Hi Ty, just want to say I’m really happy with the products that I bought from your company as Foster Carer. It’s made my life a lot much easier and I definitely have been telling my friends all about your products. Angela”

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Posted 1 year ago

PetLab is rated 4.8 based on 3,107 reviews