PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,107 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“The floor mat is amazing…… it does exactly what it was advertised as! I have 1 GSD and 2 kelpies on a rural property and this mat saves my floors!”

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Posted 1 year ago

“This product truly does work ,beautiful fragrance 😍”

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Posted 1 year ago

“I was sceptical, I had tried everything for my cat run. Then I saw pet lab, ordering and delivery was very easy and prompt. I absolutely love the product! It works! Thankyou so much pet lab your product smells amazing and it’s so easy to use and it actually works . I will definitely buy again.”

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Posted 1 year ago

“Excellent product eliminates smell as described. We live in an apartment and use it on artificial grass potty mats and just give them a spay at night. Ordering was easy and delivery was quick.”

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Posted 1 year ago

“Thank you. Pet Lab allows us to enjoy our home and furry family members even more than we do now.”

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Posted 1 year ago

“I stumbled across this brand by accident and what a a find. I have 2 puppies that still piddle everywhere, this product does exactly what is says it does. No odour residue and leaves my house and dog's bedding lovely and fresh !”

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Posted 1 year ago

“The Petlab Stain & Odour is everything they said it would be..very impressed with this product..It leaves the area you spray clean & smelling great , best of all my cavoodle doesn't go back to that spot..I'm very grateful for this product..”

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Posted 1 year ago

“Amazing products. No more cat odours in the litter trays. Great for general cleaning of bench tops etc.”

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Posted 1 year ago

“I have just purchased PetLab products recently, as I have a 13 year old dog that is becoming increasingly incontinent. I have found the products to do as they say and the carpet is left with a nice subtle scent and best of all, no urine smell. I definitely recommend these products if you own animals. Keryn”

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Posted 1 year ago

“Pet Lab is the best I have found on Facebook for a long time… I have used the Urine odour remover and the laundry liquid and love both… I used another brand when my girl had a UTI and it was a failure…didn’t remove smell or anything else…laundry liquid is fantastic… Have as yet to use carpet cleaner shampoo and just ordered healthy habitat….my girl sleeps on bathroom floor so it needs washing more often. Thanks for wonderful products”

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Posted 1 year ago

“First time using Petlab, I received my order yesterday and used it straight away I'm so impressed we had used nearly every product on the market including professional cleaning to eliminate the urine odours of which we have suffered sleep issues because of the fumes we were breathing and finally a product that actually works! I would recommend PetLab Carpet shampoo to anyone. No more smells and we slept like babies lol I will be re ordering this and some of their other items again. So thank you Petlab for this wonderful product. TRACEY HILL”

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Posted 1 year ago

“Just received product.Not yet used. Extra order created mistakenly returned to carrier,he will take it back to PO.Hopefully I will see my refund ASAP. Thank you. Elaine Beard.”

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Posted 1 year ago

“Two words: it works! Second time purchase and it never misses. My home smells so lovely due to the lingering fresh vanilla scent and I don't feel embarrassed when I have visitors come over to say hi!”

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Posted 1 year ago

“The 2 grey pet mats purchased are beautiful to look at and walk on,would definitely recommend PetLab”

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Posted 1 year ago

“Love these products! So far so good with our new little pup. 🐶”

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Posted 1 year ago

“Took a few applications but eventually worked. Perhaps I should have started with the ENZyme first?”

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Posted 1 year ago

“Could not believe how good this product works. So pleased that I gave it a go. Most products promise the world. This time they delivered.”

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Posted 1 year ago

“I have tried everything but always come back to your products. It works and the smell is so nice, even my husband will go and use it on the turf. Will be back as soon as I need more thank you 🤩”

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Posted 1 year ago

“Loving our PetLab mat. So is our three month old puppy 🐶 It’s soft to sit on, and tough to wipe dirty shoes and paws on. The dark chocolate brown was an excellent choice for colour 🤎”

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Posted 1 year ago

“Fabulous product. Genuinely smells great and fresh Stain remover works a treat. Highly recommend their products”

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Posted 1 year ago

PetLab is rated 4.8 based on 3,107 reviews