PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,109 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,109 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“My courtyard has always been a bit stinky from my 2 little dachshunds doing their business. I tried everything, vinegar, eucalyptus, other enzyme removers. Nothing was a good fix. Until I discovered PetLab! Now the stinky business is gone so easily! And PetLab were so helpful online recommending what product to use on my outdoor tiles to get the best effect! Thank you PetLab”

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Posted 1 year ago

“Thank you so much for this amazing product 🙌 We recently got a French Bulldog pup and currently toilet training and this product does 100% what it's described to do! Life saver! Since our little girl will be a mostly inside dog, I wanted something to help with the "doggy smell" and this product does exactly that. Thank you so much for this amazing product.. we are definitely now regular customer ❤️”

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Posted 1 year ago

“I've tried the pet odour and stain remover, the carpet shampoo, and healthy habitat. The best product to me is the odour and stain remover. Though it takes many many goes to get rid of the smell once it's set inside carpet and wooden furniture, it really works to remove smells completely once you get every inch treated.”

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Posted 1 year ago

“I haven't received my order yet and am a little disappointed.”

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Posted 1 year ago

“I was sceptical about this product. I sprayed this on the aprtment balcony (20 sq metres) as the dogs occassionally will not use the potty plant grass and have an accident on the concrete tiles. The neighbours below were complaining about the smell so I reasearched and found this product. It has worked a treat - the tiles look cleaner and the smell is fresh. i plan to repeat every few weeks and hopefully the problem is solved.”

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Posted 1 year ago

“Just recently had a litter of puppies and I used pet lab every day and I know Mandy appreciated that her family of JRT"S were very happy and content ❤️ Love this product have been using it for over 5 years very happy. And my poachinies love it as well”

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Posted 1 year ago

“I have found my PetLab product to be excellent and it definitely helps with my puppy’s accidents on both the hard floors and carpet. I can recommend this product. It is a bit pricey and I have to see how long it lasts before needing to reorder. But it does work.”

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Posted 1 year ago

“Very prompt with order and receiving my product. Great to support local products.”

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Posted 1 year ago

“So far so good. I purchased the laundry liquid and the urine remover. The laundry liquid is easy to use and really freshens up the dogs bedding. Our puppy had an accident right on our bed which soaked in and smelt horrendous, the urine remover spray got it out and it smells amazing now!”

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Posted 1 year ago

“These products are amazing! We have used the urine remover and healthy habitat and they both work amazingly, they absolutely remover the urine smell but both have a pleasant scent that is fresh! I am keen to try the carpet cleaner next for a whole house clean but those 2 products are on constant rotation in our cleaning schedule and have made a huge difference!”

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Posted 1 year ago

“This is our first order and certainly won't be our last. Excellent in every way and deeply appreciated. It does everything as advertised which today is refreshing. Thank you again.”

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Posted 1 year ago

“Have been using stain and odour remover for couple of weeks and very happy with results. Finally able to clean up wetting accidents and leaving a nice smell. Cats are not returning to spots no more stepping in a surprise thank you. Also good idea having clear panel on side of container to see level of contents. Well done”

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Posted 1 year ago

“I have recently purchased The Petlab 5lt Urine Stain & Odour Remover. I have tried ever off the shelf product and home made remedy I could get with little to no long term good. After talking to the staff at PetLab they advised me to try their Stain & Odour Remover, which I have and after following their instructions I haven't had any pee to clean up on any of the treated areas in the last four weeks. As a result I will be purchasing their laundry detergent to hopefully complete the circle. I have found no other products that work as well as Pet Lab do, and would have no problems recommending there products to family and friends.Thanks Noel”

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Posted 1 year ago

“Products are great for getting rid of Uri r odour from my artificial grass. Customer service has also been quick & efficient. I would highly recommend perlab”

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Posted 1 year ago

“I foster dogs, so removing the smell from bedding is important. The PetLab laundry liquid removes ALL odours. My friend has an old incontinent dog so I gave her some and she raved about it. I wish they made a dog shampoo 😉”

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Posted 1 year ago

“I recently purchased the PetLab Grubby Paw Doormat and was very pleasantly surprised that it actually works as advertised. With all this wet weather we have been having, my border collie has been traipsing inside with her muddy, wet paws leaving prints all over the tiles, however, since placing the mat at the front door, this has been greatly reduced.”

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Posted 1 year ago

“Great service, very happy with the product!”

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Posted 1 year ago

“AMAZING STUFF! The carpet stain remover leaves carpet fluffy, clean, and fresh. The laundry liquid removes any trace of pet smell - it's like the dog blankets are now again! Can't recommend enthusiastically enough.”

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Posted 1 year ago

“Love the product.”

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Posted 1 year ago

“Every product ive tried is amazing! Finally something that works as advertised!!”

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Posted 1 year ago

PetLab is rated 4.8 based on 3,109 reviews