PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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“Having two French Bulldogs living in an apartment I always have handy the Petlab Healthy Habitat product. When my little ones where younger I also had the Enzyme Solution Stain and Odour remover. Brilliant products that I swear by.”

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Posted 2 years ago

“The deodoriser for the Astro turf is great. It removes the urine odour and leaves a fresh smell that’s subtle. I would recommend it.”

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Posted 2 years ago

“I have found the PetLab products to be brilliant in cleaning any Mrs or stain, so much so our Toy Poodle has become house trained far quicker than we could have believed while using other products. Since using PetLab our 4-month old Toy Poodle has stopped all his in-house mistakes and asks to go out at the right time. The residual odour is very acceptable with no sign of doggie my stakes.”

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Posted 2 years ago

“Fast delivery, which was great because I just ran out of another product and my little man seems to think he can’t get down from the bed to pee. This product is great, it smells nice and actually gets rid of the smell not just cover it. I need to change the doona cover to confirm that it gets rid of the stains in full but it has on the cover.”

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Posted 2 years ago

“Our cat had a relapse on peeing on the couch for the first time in 8 years and I was running low of the older product (urine off) that we had always used but was never 100% happy with lingering smells (completely replaced couch previously and continued using other product for kitty litter cleaning). Petlab popped up when I was searching for waterproof/absorbent blankets to protect the couch while we got on top of things so i decided to try the cleaner aswell as blanket. The cleaber has far exceeded our expectations! There is no lingering smell as described in testimonials and by its creators. There us hope that we don't have to replace the couch! Its super easy to use and we found the best results when used in conjunction with a water vaccume after following intial instructions. Have just subscribed for a 5L every 6 months to keep on hand.”

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Posted 2 years ago

“The product is average and the customer service well below average.”

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Posted 2 years ago

“The products are exactly what the information states. Cleans the area deodorises and removes any evidance of cat urine. Thank you”

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Posted 2 years ago

“I love Petlab. I've had an old dog peeing on the carpet and a puppy doing the same. Petlab neutralises the smell and helps remove staining.”

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Posted 2 years ago

“Over the last 7years tried various products and remides,and none of them solved the problem of my artificial grass giving of strong urine fumes caused by my 2dogs .But PetLab seems to have solved it ,can sit in our garden ,invite friends for a drink in our Alfresco and not worry about horrible urine fumes . What can I say Great Product. James Cook.”

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Posted 2 years ago

“I can honestly say I was very impressed! It has definitely made a difference! I am very glad I chose PetLab! Thank you”

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Posted 2 years ago

“Hi I received my first order this week and my dogs love the blanket I bought for the lounge. I also got the white microfibre cloths and there great. Great quality I have ordered a couple of the door mats & can't wait for them to come.😃”

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Posted 2 years ago

“This product is awesome. I have a cat that poohs and pees on the floorbloards. She has stained the floorboards in a couple of places. I have been treating the stains with PetLab stain remover and slowly but surely the stain in going away. A few weeks ago, my almost full bottle of stain remover fell on the floor and the spray nozzle came lose - half of the 'magic liquid ' spilled on the floor, (not on a stained area 😏). I emailed PetLab and they sent me not only a replacement bottle full of 'magic liquid' but also the smell remover. I couldn't believe it. I have NEVER had such amazing Customer Service. Alot of other companies can learn a thing or two from PetLab about Customer Service. I have since recommended PetLab to as many people as i can. This company needs a gold stars for their customer service and procuct.”

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Posted 2 years ago

“Definitely this products are my best friends!! I’m obsessed with the cleaning and I couldn’t find a better product. Love it!!!!”

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Posted 2 years ago

“We have used on our artificial turf and the scent has really worked , leaving the area feeling clean and no dog wee scent! Perfect will be ordering more”

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Posted 2 years ago

“Fabulous products from PetLab, I use them all….. my most recent purchase has been the eco laundry liquid which has been a lightbulb moment…. I use it on all beds and coats, and no itching, so much better for my 3 Weimaraners, Thankyou PetLab, love ya work 👍”

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Posted 2 years ago

“I purchased the Urine Stain & Odour Remover & Healthy Habitat Disinfectant starter pack to get more value for my money. Diluting 50mls in water in a spray bottle will probably give me 5 litres of product, which doesn't last too long after using to clean up after puppies! I've used them on my rugs whenever my two puppies have little accidents in between toilet training. The products have removed the urine smell. However, I would like to have a less stronger "fragrance" of the Urine Stain & Odour Remover as I find the fragrance a little too strong, even after diluting & airing. Otherwise, happy to continue to use the products.”

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Posted 2 years ago

“So happy we have did be obeyed Petlab, the product we ordered arrived promptly, well packaged. Great products, and good prices. We will continue to use Petlab for all our pet products needs, thank you Petlab we’ve finally found a company we can rely on.”

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Posted 2 years ago

“Highly recommended petlab products 🙂”

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Posted 2 years ago

“I recently moved house and my dogs are very slowly adjusting. This spray has been a lifesaver for my new carpet. The only thing that would get rid of the smell -I even had the carpets professionally cleaned.”

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Posted 2 years ago

“Perfect solution to keeping the puppies artificial grass clean and odour free.”

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Posted 2 years ago

PetLab is rated 4.8 based on 3,119 reviews