PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“We ordered PetLab following the installation of artificial grass in our back garden. Our two small dogs use the grass as their toilet from time to time and PetLab has eliminated the urine smell making it a much more pleasant place to be. We have now reordered the product as we have found it to work and it’s easy to use.”

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Posted 2 years ago

“I was definitely hesitant to purchase the product but after reading all the positive reviews I thought I would put PetLab to the test. The product is amazing. When you run a cat and kitten rescue, the litter can become quite smelly quite quickly and some babies will have accidents. Highly recommend this product”

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Posted 2 years ago

“Fantastic products. Have both products as per photos and use them religiously, wish I had found them years ago with 2 rescue dogs 😃”

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Posted 2 years ago

“Fantastic products and service, my delivery came much faster than I expected. The product I purchased not only got rid of the cat smell but left the rug smelling fresh for weeks after. Save the waste and cost.”

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Posted 2 years ago

“We recently just moved house and unfortunately our two older cats have decided that everywhere other than the litter tray has been their way of dealing with the move! Add onto this a new puppy and our house basically smelt like a litter box! I’ve been trying different products from the pet shops but still the cat urine smell has always remained. Enter PETLAB, this stuff is amazing, my couch cushions, pet beds and rugs have completely returned to smelling normal again, infact, this stuff smells so good! As a pet owner of two cats and now two dogs, I will always have a permanent supply in my laundry from now on.”

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Posted 2 years ago

“Awesome product. Was sceptical at first. But puppies don’t go back to the place once I spray the area. Highly recommend. It’s worth the price having spent so much money on supermarket brands that claim they work and don’t. This product is a lifesaver! ❤️❤️❤️❤️❤️”

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Posted 2 years ago

“This product REALLY does work. I had used every supermarket pet odour remover and none worked only masked for a day but petlab is worth eveey cent. Am a repeat customer as extremely satisfied with the results”

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Posted 2 years ago

“I use Pet Lab’s E.N. Zyme stain and odour remover, for our artificial turf, we have two dogs and this is the only product that removes the odour. It lasts a few weeks before reapplication is needed.”

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Posted 2 years ago

“Fantastic products, I purchased urine remover and washing liquid. I was at my wits end with dog smells in the house and courtyard and had tried numerous products that only worked temporarily until I tried yours. I am very impressed and have now ordered the disinfectant as well. Used some of the laundry liquid to wash the tiled floor and was more than happy with the results”

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Posted 2 years ago

“I have been attempting to get rid of the urine smell from a reusable pee mat with no luck (soaked and washed it four times with my regular detergent). I then purchased the eco laundry liquid and only had to wash the mat once to remove the odour. Thank you pet lab for an exceptional product.”

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Posted 2 years ago

“We have tried many different pet odour and stain remover products before but none have been as successful as Petlab, the urine smell in the carpet has disappeared and the carpet has a clean fresh aroma. We have also used outdoor turf disinfectant and been amazed at the removal of the built up urine smell.”

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Posted 2 years ago

“Absolutely magic Got rid of the odour on my pavers I can throughly recommend this product 😀”

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Posted 2 years ago

“I had tried everything to get rid of old stale cat pee from my carpets. And FINALLY, I have found something that has worked. I used it only twice on the carpets, and the smell is gone. Even on the hot days, we have had recently there is no smell! I was worried as the pee would have been well and truly into the underlay and I didn't know if I could get rid of it. Very happy and my Cat has not been back to his spots since.”

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Posted 2 years ago

“Having a puppy in training,these products are the absolute answer to those odours and stains. I personally love the smell of it as it doesnt smell like chemicals. Having peace of mind that my puppy's area is always sanitised. Thanks to these amazing products!”

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Posted 2 years ago

“Having tried many enzyme based products to rid my artificial turf of dog pee smell. PetLab is definitely the best! No more acidic ammonia pong, totally safe with no problems or sensitivity issues for my little Cavoodle to walk on. Easy to use and long lasting pleasant smell. I highly recommend PetLab for both indoors and out.”

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Posted 2 years ago

“Brilliant product. Our cavoodle loves it! Using it instead of a pee pad. Throw it in the wash! Easy. About to purchase 2 more.”

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Posted 2 years ago

“Pet Lab is great. It does what it says and with a new puppy it means my house is smelling great and is germ free. Every dog owner needs Pet Lab.”

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Posted 2 years ago

“Absolutely love your products. Have been using them for couple of years now. They actually do what you say .thank you. You have saved me $$$”

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Posted 2 years ago

“This products saved my carpet. Two pups peeing in same spot has soaked through underfelt to concrete flooring. The smell was permanent. Soaked it with Pet-Lab right down to the flooring. Allowed to dry. Took two applications. But smell gone! A professional carpet cleaner was so impressed, he has purchased Petlab for his business. Even gets rid of cat pee smell. AMAZING!”

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Posted 2 years ago

“Excellent products to eliminate the odours our pets leave behind!”

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Posted 2 years ago

PetLab is rated 4.8 based on 3,119 reviews