PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“i am a new customer to petlab... I came across the site when searching for something to eliminate urine smells, after purchasing a puppy. I must say that I love the scent! I spray it on my furniture because it smells so fresh.. It seems to be working well to eliminate the urine smell too which I am very grateful for... especially for the accidents that happen at other peoples homes - i feel much relief to be able to spray that on the cleaned up area and know that there wont be lingering smells after we leave!”

Helpful Report

Posted 3 years ago

“The urine stain and smell remover is really good, I just wish I bought more straight away because the urine went quite deep in the couch and somehow by evaporation got to one of the top cushion too. So if it happened on your couch just get the 5L first purchase.”

Helpful Report

Posted 3 years ago

“Laundry liquid is very good. Have an old dog that has little accidents. Pet Lab helps neutralize urine smell and stains”

Helpful Report

Posted 3 years ago

“I’ve bought a few different products from PetLab, and love them all!”

Helpful Report

Posted 3 years ago

“Best product ever for cleaning dog stains out of carpet. Won't be using anything else now. Fantastic product!!”

Helpful Report

Posted 3 years ago

“These products ACTUALLY WORK!! The hype is deserved! Not only does the smell disappear, but a lovely fresh scent is left in its place!”

Helpful Report

Posted 3 years ago

“The Healthy Habitat is a lifesaver with a new puppy who is toilet training. Very easy to spot clean or clean an entire area and know that it is clean, as well as puppy being safe from nasty chemicals!”

Helpful Report

Posted 3 years ago

“Have been using PetLab for a few months now and it has worked wonderfully well. Our little one is proving more difficult to potty train and then thought and having PetLab has ensured our house has remained clean and smell free! Highly recommend for all pet owners.”

Helpful Report

Posted 3 years ago

“I love petlab, best product I have every used on the carpet . I wish I had done before and after photos”

Helpful Report

Posted 3 years ago

“Good Natural products and all we use to keep our synthetic turf clean and our furry friend safe.”

Helpful Report

Posted 3 years ago

“Both sprays work really well and are not irritating or overpowering. Shipping has been super fast and efficient and would absolutely recommend this product to others!”

Helpful Report

Posted 3 years ago

“Healthy Habitat cleaner. I love it! It gets rid of the smell and cleans the wee up . Great product. I highly recommend it. 😊😊😊”

Helpful Report

Posted 3 years ago

“Works a treat and love that it's plant based and eco friendly. We have turf and I put it in a electric sprayer to make it a quicker job.”

Helpful Report

Posted 3 years ago

“I have purchased two different products from PetLab. The urine and odour remover and the disinfectant and odour remover. Both products work really well, but I prefer using the urine and odour remover on my floors and the disinfectant on soft furnishings. They work really fast and the small bottles of concentrate are convenient. Highly recommend these products.”

Helpful Report

Posted 3 years ago

“The PetLab products in very good time and were just as described. The pressure spray bottle I got worked well to cover the small yard area. Have used product twice on area where dog toilets and tonight it is quite fresh, which is nice.”

PetLab 5 star review on 19th December 2022

Helpful Report

Posted 3 years ago

“Absolutely love this odour control spray We have 2 Rottweilers who spend to much time inside Also one of them being a complete male he must leave his scent When I come home from work I honestly don’t smell dogs Will buy again Well done on a great product 👍”

Helpful Report

Posted 3 years ago

“Highly recommend PetLab. Wish I had got this sooner!! No more problems once applied! Easy to use, directions fantastic! GREAT PRODUCT!”

Helpful Report

Posted 3 years ago

“I love that I could find practical easy to use and most of all pet safe products to help us while looking after my elderly mother’s dog post anal gland surgery combined with a parasite infection. So much washing and so much cleaning. Using Pet Lab products has given us peace of mid during a stressful time”

Helpful Report

Posted 3 years ago

“Extremely happy with the effectiveness of the products for turf and the issue with dogs and summer odours. Very quick to apply.”

Helpful Report

Posted 3 years ago

“Best pet odor remover I have used to date. It smells really nice but not over powering, a little definitely goes along way!”

Helpful Report

Posted 3 years ago

PetLab is rated 4.8 based on 3,119 reviews