PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“So far I’ve ordered twice from PetLab and their products are amazing. I’ve got the Grubby Paws Mat and a couple of the enzyme cleaners for my courtyard and I can’t recommend them highly enough. I love how detailed the instructions and guides are for the cleaning products too. They’ve clearly put a lot of time into putting these together. Customer service is also top notch - I was sent the wrong item in my first order and all it took was one quick phone call and they made it right immediately. Will definitely be ordering again!”

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Posted 3 years ago

“Didn't really do well all it was described to do. Carpet still stains and leaves an oily mark on all flooring.”

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Posted 3 years ago

“This actually works! It stops our frenchie from going on the concrete and its smells great aswell. Highly recommend.”

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Posted 3 years ago

“Once you try and cancel your subscription they won’t stop sending you time after time I have been in contact to ensure it is cancelled and they continue to send me products I don’t want. It wasn’t even what I requested at subscription. Time to cancel credit card.”

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Posted 3 years ago

“Yeah nah, its not very good ay? Went through 2x 5L bottles, followed the instructions, still stanky.”

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Posted 3 years ago

“We purchased the Enzyme Stain & Odour Remover a couple of months ago and are thrilled that this product works. I wish I had discovered it sooner but grateful to have found it before the summer heat made things worse. It is simple to use, and highly economical (a little goes a long way). I sprayed it on once and the product works instantly. No more offensive dog wee smell and because we were able to remove the odour completely, we were able to train our pup to piddle somewhere else (instead of following her nose). Hooray for products that actually work!!”

PetLab 5 star review on 9th December 2022

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Posted 3 years ago

“Yes happy with product.s. For my dog as only have a small courtyard for her when I can't take for a walk”

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Posted 3 years ago

“Fantastic product, it works wonders, will be ordering of you again, 😀 in the near future. Thank you for a wonderful product ✨️ Merry Christmas 🎅 🎄 ❤️”

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Posted 3 years ago

“New to PetLab and am getting to know the products. So far, so good.”

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Posted 3 years ago

“My 15 year old Labrador is finding it harder to hold onto his pees, and the urine smell was getting very strong with the heat of summer. A spray with Petlab totally removes that offensive odour. I brought the starter packs to give it a go and will definitely be reordering. Thank you for a product that actually works.”

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Posted 3 years ago

“Nothing works better to sanitise our synthetic turf for the dogs.”

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Posted 3 years ago

“Absolutely love your products , I use them every day multiple times on every area my dogs travel ..leaves my spaces smelling fresh n odourless..I’ll be using these products from now on Regards Michelle”

PetLab 5 star review on 6th December 2022

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Posted 3 years ago

“This product is OUTSTANDING!!! We bought a new rug, not cheap, and out dog weed on it. Your product got it out, and the yellow disappeared in front of our eyes!!! Very happy..”

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Posted 3 years ago

“Petlab urine stain and odour remover is an awesome product and works very well in eliminating urine odour.”

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Posted 3 years ago

“We just moved house and our dog kept peeing on the carpet when we went out. She wasn't doing this in the other house, so we thought the previous tenant must have had a pet and she was peeing where that pet had done it. I saw an ad for Petlab on FB and thought I would give it a go. I purchased E.N. Zyme solution, stain and odour remover, only used it once, and she hasn't peed in the house since, Thanks so much Petlab. Sorry no pics or video of before and after, as I didn't think to take any, but I cannot even see where she did it now.”

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Posted 3 years ago

“So far I have used the Turf and outdoor spray which I need to put in a bigger spray bottle but it appears to do the job more than efficiently The indoor furniture, carpet and bedding I have used and that appears really good”

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Posted 3 years ago

“Great products. Pleasant smell. Easy use and fantastic results”

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Posted 3 years ago

“PetLab , SIMPLY AMAZING products , really work well leaving your Atifical Tuff smelling great ! Eliminating that nasty smell when the sun hits the turf ! Thanks 😊 for great products !! Phil ( SA)”

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Posted 3 years ago

“Have used Petlab on material couch when the cat has had an accident. The product has achieved the best result to eradicate the odour without staining the material. Certainly ise again.”

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Posted 3 years ago

“Bought the disinfectant, absolutely amazing, used it on my floors, cleanest they have ever looked, sprayed my girls new bed as she wouldn't use it now straight in, fantastic products highly recommend”

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Posted 3 years ago

PetLab is rated 4.8 based on 3,119 reviews