PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“I've tried a competitor which I will not name and then I thought I'd try The PetLab and there is no comparison. This lasts longer and does not just mask the urine smell in our yard that has artificial grass but eliminates it as well. I buy the concentrated formula which makes 6 litres. Highly recommended. Don't buy anywhere else.”

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Posted 3 years ago

“I just love this product! Nothing works better in getting rid of urine smells. I even used it in my daughter's car when she spilled a coffee - the enzyme formula completely got rid of the odour. Great product.”

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Posted 3 years ago

“We have artificial lawn in our back yard for use for our furbaby Max as most of the other area is owned.. trying to get rid of urine smell by many home remedies just didn't work so ordered both the Enzyme & Disinfectant as trial run..they were just brilliant and the area is beautifully fragrant now. Have since purchased the larger concentrate bottles & recommended to our our other doggies friends”

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Posted 3 years ago

“Purchased repellant, it was delivered quickly. Will buy from pet lab again and will recommend them to friends”

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Posted 3 years ago

“We purchase concentrate stain and odour product to spray on our artificial turf and around all areas of our backyard which is a courtyard size and it seems to take away all the smell from our dog and also the smell of where a cat seems to be making its mark in our yard. I will continue to purchase this while it still works...”

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Posted 3 years ago

“Stain remover is good. .bit slow on delivery but got it in end”

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Posted 3 years ago

“We were getting a French bulldog puppy and I came across the PetLab urine stain and odour remover. I have now reordered another one as it works so well. the enzyme solution seems to do the treat stopping the puppy toileting at the same spot.”

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Posted 3 years ago

“Great stuff. I highly recommend”

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Posted 3 years ago

“I recently purchased the PetLab Eco Laundry Liquid, after searching for an Australian product that was suitable for cleaning our dogs' bedding & blankets. I'd been using soaker detergents that I found out I shouldn't really be using, and there was still a residual smell on the bedding & in the machine that was noticeable over time. I hesitated to purchase this product for a while as it seemed a bit more costly than the usual laundry detergent & I wasn't convinced that it was going to work. I was VERY sceptical...despite the reviews. Well, I am so glad I went ahead & gave it a go. Only 25ml (ok maybe a bit more for big loads/gentle washes) and there is NO SMELL after, and no need to re-rinse to get all that other detergent + doggy smell out. I am SO relieved and very happy. And it's great to know that this pet-safe formula won't be causing any problems for our dogs. Thank you, you have another happy customer here who will be returning.”

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Posted 3 years ago

“This product is amazing for my astro turf. It keeps it smell free. It very economical it lasts for so long.”

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Posted 3 years ago

“We have a large pup in our apartment, with a fake grass balcony toilet. PetLab products have been great in keeping our pup’s toilet sanitary.”

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Posted 3 years ago

“Best cleaner for really bad dog smell in house. The solution to wash dog coats and blankets is outstanding. Have tried numerous other cleaners from supermarket without results, but PETLAB is the only brand I will only ever use from now on.”

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Posted 3 years ago

“I am so so impressed with my pet lab spray when it comes to mopping up littke excited wees and other accidents it smells so nice and leaves the house smelling beautiful and not like a wet dog . Will be ordering the outdoor spray next as we have a big problem with cats peeing on our doors and caravan in our backyard . Thanks so much Pet Lab for a fantastic product will be buying again. One happy customer 😀”

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Posted 3 years ago

“Great product, works really well. The odour eliminator has been so helpful as we train our new puppy”

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Posted 3 years ago

“Bought the stain/odour remover. First time. 5litres. Worth every cent. I will NEVER be without this product. It works!!!! Two of the stinkiest but lovable dogs on the planet just got a whole lot easier to live with. Severe allergies and prone to fungal infections causes bad doggie odour. One treatment on the carpet and WOW! Very happy”

PetLab 5 star review on 28th December 2022

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Posted 3 years ago

“I’ve have been looking for a product like this for a long time. Thank you Pet Lab. The urine smell has gone”

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Posted 3 years ago

“Very effective stain and odour remover for our puppy.Didn't leave stain on carpet as another brand I used but most importantly the smell and formula wasn't irritating.”

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Posted 3 years ago

“Great product, cleans up any pet accidents and leaves no stains, also smells great, can’t recommend enough!”

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Posted 3 years ago

“Petlab outdoor turf disinfectant is the best product I've ever used for eliminating those horrible urine smells from our two Westies in our small turfed backyard. I never wanted to sit outside on our deck as the sun would heat up the turf the smell was unbearable. I was embarrassed to let people outside. This product is so simple to use and works like magic. Definitely worth trying. Thankyou PetLab.”

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Posted 3 years ago

“Never received in my order. Have made contact a few times with no response. Very disappointing.”

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Posted 3 years ago

HI! We're so sorry to hear your order never arrived, please contact customercare@pet-lab.com.au and we will ensure we assist you in either locating or replacing :)

Posted 2 years ago

PetLab is rated 4.8 based on 3,119 reviews