PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This product atually works! We have a new puppy who basically has NO bladder control yet. Pet Lab stain and odour remover has been a LIFE SAVER!!!”

Helpful Report

Posted 3 years ago

“My staffy loves the blanket, and it looks great on our couch! Bosley is one very happy customer.”

PetLab 5 star review on 18th January 2023

Helpful Report

Posted 3 years ago

“Hi my name is Sarah I highly recommend this product. I have a dog who was once a puppy and lost of wee accidents 😂 about to get a new puppy so just ordered some more. Great product!!!”

Helpful Report

Posted 3 years ago

“Has saved the carpet, couches, car seats and rugs from our new puppy whilst toilet training.”

Helpful Report

Posted 3 years ago

“Nervous first-time dog owner! Love my 8-week old border collie but I didn’t know how l was going to cope with her little accidents. Thank goodness l stumbled across PetLab and, more importantly, that all the glowing reviews are true. No residual smell or stain. I should have been born a dog, with my sense of smell. If l can’t smell it, it’s not there!”

Helpful Report

Posted 3 years ago

“Great products! Stain remover is excellent, pet friendly disinfectant smells great. The mats are awesome!! Love love love PetLab!”

Helpful Report

Posted 3 years ago

“I order both the e n zyme solution stain and odour remover and I also get the healthy habitats pet safe disinfectant and I use it on my little French bulldog puppies inside fake turf toilet. each day I give it a l wash with warm water dishwashing liquid rinse it off (as per instructions but it doesn't get rid of the smell)and then I get my PETLAB spray bottle and I spray both the front and back of the fake turf inserts and they are a lot cleaner a lot fresher and does not leave my house smelling like a doggy toilet and I love helping local businesses!🐾🥰 THANKS PETLAB”

Helpful Report

Posted 3 years ago

“Bought a Grubby Paw Feeding Mat and a Grubby Paw Door Mat and they work really well in trapping dirt and water. Harry (my 30kg Rottweiler x Staffy) loves lying on it too - it has become his go-to spot during the day! I found the Feeding Mat a bit small but that's because Harry is a messy drinker and needs a wider surface area to catch all his slobber! Overall a great product and I'll be buying some extras to rotate around.”

PetLab 5 star review on 17th January 2023

Helpful Report

Posted 3 years ago

“No smell and old dogs urine gone in loungeroom... Best product I've had...I'll order some more soon”

Helpful Report

Posted 3 years ago

“I just installed artificial lawn and the urine smell on hot days was very off putting despite everything I tried . A friend recommended I use The Pet Lab plus outdoor / Turf Disinfectant and having done that am very happy with the results .. no more urine smell. It smells fresh and as an added bonus no harm to my two dogs. Great product highly recommend. Thanks Shane”

Helpful Report

Posted 3 years ago

“I purchased the Healthy Habitat (concentrate) a few months ago and found it to be very good in terms of general cleaning 'spray & wipe' product More recently I purchased the Urine Stain & Odour Remover (concentrate) and found it to be very effective in removing Odours from my concrete floor when my dog has accidents from time to time. +++ and supporting locally made products”

Helpful Report

Posted 3 years ago

“Works very well and smell awesome”

Helpful Report

Posted 3 years ago

“PetLab urine stain remover works really well to remove the stain and odour of my cats urine on the tiles. Easy to use and just spray and wait. Will recommend someone who struggled to clean urine stain and odour!”

Helpful Report

Posted 3 years ago

“Fantastic product! I have tried others and the smell was overpowering and caustic. PetLab does the job and smell fresh and clean.”

Helpful Report

Posted 3 years ago

“We have struggled to maintain our artificial turf with 2 dogs in our small backyard. We’ve tried nearly everything on the market and have only found PetLab to be worth the money. We only have to treat the grass every fortnight during summer and even less in winter. We’ve been using PetLab for a few years now and its been great.”

Helpful Report

Posted 3 years ago

“I absolutely love pet lab products. I have bought all three of the cleaning/disinfectant products and use them for all of my animal messes including in the wash with our clothes, mopping the floors etc I also have two of the mats which are brilliant in the doorways. I will definitely be buying more products from pet lab regularly.”

Helpful Report

Posted 3 years ago

“AMAZING PRODUCTS! We have a small backyard with artificial turf and 3 small gorgeous fur babies. The urine smell had been a problem for a while but once we welcomed our 3rd dog it was so bad I had to leave a bedroom window closed. I tried everything but nothing worked! I saw the Pet Lab products and I was very sceptical about making the investment, however, I went ahead and purchased the 300ml concentrate packs with the spray bottle! I watched the video and did exactly as they said (minus the tarp) over 2 days. That was 2 weeks ago in an Adelaide heatwave and the smell has gone! We are now enjoying our backyard again. I was expecting to have to do it twice initially as it was so bad but definitely not yet! I can’t recommend this product highly enough! It is simply AMAZING!”

PetLab 5 star review on 16th January 2023

Helpful Report

Posted 3 years ago

“After trying everything to get rid of that dog wee smell from out courtyard (how many litres of vinegar was that?) the enzyme cleaner has us actually using the courtyard again all through summer. This product gave us an extra room to our house”

Helpful Report

Posted 3 years ago

“Excellent product, the only one that has left my artificial grass looking and smelling great! Would highly recommend.”

Helpful Report

Posted 3 years ago

“Product has worked to neutralise pet odours outdoors. Easy to apply with spray bottle!”

Helpful Report

Posted 3 years ago

PetLab is rated 4.8 based on 3,119 reviews