PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“Easy to use, and does an excellent job of cleaning the areas”

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Posted 3 years ago

“Absolutely love the extra large grubby paws mat. Perfect for the back sliding door where the dogs are in and out all the time. Saves me a lot of cleaning up time. Even though the dogs rush in and out and don't stop to wipe their feet (how rude!), the mat still makes a huge difference. Love all my grubby paws mats.”

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Posted 3 years ago

“Fast delivery, loved the enzyme solution and it smells fresh after sprays.”

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Posted 3 years ago

“Great service and great product”

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Posted 3 years ago

“Amazing product , I would definitly continue buying this product. It does the job well and now looking to purchase in bulk for a cleaning service we provide as a business.Service is great and we love the products.it really does take the stains and smell away. Easy to apply and also smells amazing.also using it for cleaning toilets and bathrooms.”

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Posted 3 years ago

“I have been using PetLab products for years. Inside and outside, including the new large grubby, Mat are great. I have two big dogs and a tiny cement patio unfortunately, one of my greyhounds thinks she is still a racing dog and lives on cement. Not so good when she makes those mistakes. ! I just hose off a couple of times if necessary, and it’s good to go again. Everything smells fresh and clean like dogs has never been there! No problem eating at the patio and I’ve never had any other product that works so well .”

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Posted 3 years ago

“We use Pet Lab products both inside and out, for our carpeted areas and synthetic turf. It works. That’s the best endorsement you can give. We highly recommend it and have spread the word.”

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Posted 3 years ago

“It took me ages to get around to using the artificial turf cleaner but I’m happy I finally did. It was a good 24 hours before I noticed the smell had gone but it’s definitely much fresher now. So happy Petlab have made a concentrate now.”

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Posted 3 years ago

“The 'water and dirt' absorbing mat didn't fit under the door when open (my fault should have thought of that I guess) which meant I couldn't use it lengthwise indoors (for maximum walk-on space. So I put it outside the back door and while our dog likes to lie on it, it does not absorb mud or water from her paws as promoted.”

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Posted 3 years ago

“I love the petLab products, we have a new puppy in our family & as much as our staffy, my daughter & I are trying to toilet train him we do have accidents occasionally. They are the best products I have used & they smell wonderful as well ❤️🐾❤️”

PetLab 5 star review on 10th January 2023

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Posted 3 years ago

“I absolutely love all of the PetLab products I have purchased so far. The Urine/Stain Remover and Healthy Habitat sprays are a godsend ... especially with a puppy in the house. I have also recently started using the Eco Laundry Liquid ... it leaves the laundry smelling so fresh. The Grubby Paws Mats are also fabulous. So soft and absorbent. I will be getting a couple more of them very soon.”

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Posted 3 years ago

“This is a great little company. Love the grubby mats. We have five now! And the urine smell remover works wonders. Highly recommended.”

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Posted 3 years ago

“So thankful for a product that is safe to use around our puppy and still cleans properly! Being in a rental, we are extra cautious about smells ect. But petlab has that under control!”

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Posted 3 years ago

“Well done Ty, Everything l used before never worked.Love this product”

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Posted 3 years ago

“Seems to do the trick , I don't have that lingering smell anymore”

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Posted 3 years ago

“Great products and they actually work! My only feedback is to scale back on the advertisement through constant emails. You're products are great and work however the constant influx of emails could possibly repel returning or new costumers.”

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Posted 3 years ago

“I have fake grass in our backyard, the PetLab turf rake, enzyme and turf disinfectant helps make sure there are no smells in the back yard from the dogs. The turf rake is great quality too.”

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Posted 3 years ago

“I used this product last year it was great but this time it is not removing the odour why ???”

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Posted 3 years ago

“Happy with the product but I’ve emailed twice requesting someone give me a call to assist me with an ongoing subscription but nobody has gotten back to me.”

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Posted 3 years ago

“Good customer service Great products. We have 2 cats and a dog living in an apartment. These products have been a godsend and great find. All natural and a fantastic scent!”

PetLab 5 star review on 6th January 2023

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Posted 3 years ago

PetLab is rated 4.8 based on 3,119 reviews