PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“Great product, works well. However I now realise why I have gone through it so quickly. The bottle has been leaking while not in use. The nozzle is in the OFF position and it still drips. Any suggestions please?”

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Posted 2 years ago

“I haven't used the product yet as I just received it today. But I will say the customer service is terrific. There was no hesitation in sending out another order due to damaged goods by courier. Thanking you.”

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Posted 2 years ago

“Had hoped this product would work. Sadly no it hasn’t. Done everything I was told. Sadly another expensive try…………”

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Posted 2 years ago

“We went through the first bottle of artificial grass odour remover,it worked a little bit?still smelly and we only have one small dog. Willing to give it another go to see if it is just built up smell.”

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Posted 2 years ago

“Unfortunately, it didn't work for me. (I wish it did)”

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Posted 2 years ago

Julie, Thanks for your feedback, we appreciate you taking the time to leave us a comment. There are always variables that can effect the results, and that's why we're here to help. Please feel free to contact our customercare@pet-lab.com.au team who can further advise on how to achieve desired results. Take Care!

Posted 2 years ago

“Great to find something that works and like the smell .”

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Posted 2 years ago

“Wow what a fantastic pet urine remover, after trying everything from DIY to professional cleaning sprays that did not work. Petlab formula is the only one where I noticed the odour disappearing immediately. Petlab is my go to supplier from now on, thank you so much.”

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Posted 2 years ago

“Been happy. It's easy to use and has a nice smell. Unfortunately we do have old carpet and a water ring has been left behind. Overall I'll still use as a odour preventative and will order more. It's not completely the results I was expecting based on reviews but, I do think this is due to the age of the carpet.”

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Posted 2 years ago

“I love love love the E.N. Zyme Solution Stain and Odour Remover concentrate. I have a puppy so have gone through 2L of the mixture in 2 weeks. It is so easy to use and smells pleasant. It didn't have the chemical smell that other urine odours have. In fact my dog liked it so much she lay on top of the patch the first time I used it. She smelt lovely after that. Highly recommend this product- it actually works.”

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Posted 2 years ago

“AMAZING products! They have nailed it. The scent is so good and it really does work. Very pleased and happy I found this great company. Worth every dollar. Thank you for making my carpets fresh again!”

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Posted 2 years ago

“Nothing compares!”

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Posted 2 years ago

“This is my second order from Petlab. Love that it removes urine smell instantly. I have 2 cats and a dog and use petlap on everthing, carpet, fake lawn, real lawn and in my cat genie (auto cat toilet). I'll buy again”

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Posted 2 years ago

“Amazing product. Really works well and smells are gone from our artificial grass. Highly recommend.”

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Posted 2 years ago

“The PetLab Eco Laundry detergent is an absolute life saver! We have a 4 month old puppy and we’ve already gone through the 2L bottle in a very short amount of time. It’s also great for our own clothes too”

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Posted 2 years ago

“I love how they offer a super concentrated version with very easy application for larger areas of artificial turf. Makes cleaning very easy and is the best product I have tried to get the smell out of artificial turf.”

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Posted 2 years ago

“I bought the ready-to-use artificial grass odour remover as a trial. It worked so well that I have ordered the concentrate, and once I work out how long this will last I will set up a subscription for regular delivery. Brilliant cost-effective product.”

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Posted 2 years ago

“This stuff is hands down amazing! Instantly removes smelly odour and is completely safe around our kids and dog. Oh... and it smells great! 🙌”

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Posted 2 years ago

“Simple and effective to use. We use the laundry liquid for our dog's bedding. The main products we use are for our snthetic lawn that was proving a challenge to eliminate the urine smell. No problems now with these products that leave our synthetic lawn smelling fresh eliminating the urine smell of our two dogs.”

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Posted 2 years ago

“Fantastic product. My dog is now 16 years old and not so agile now. Sometimes there will be puddles to clean up on the floor and carpet. I use the stain and odour remover and WOW no sign of anything. It’s good for bins too. Hose them out, spray and that will leave them nice and fresh”

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Posted 2 years ago

“I wish I would of found your product earlier it’s amazing”

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Posted 2 years ago

PetLab is rated 4.8 based on 3,119 reviews