PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“I was initially a bit sceptical, and only brought the small size of cleaner and disinfectant. Bad move! I should have believed all the amazing reviews, this product REALLY DOES work. It's absolutely amazing and I love the fresh smell after I have used it. Gets rid of stains and urine smells completely. 10/10 Thoroughly Recommend”

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Posted 2 years ago

“Used this for sometime now and absolutely think it is the best”

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Posted 2 years ago

“A welcome addition to my bed. A perfect comfy spot for my dogs with the bonus of no more grubby paws, drool or accidents on my duvet. I simply wash it weekly when I change the bed linen and we all get new fresh sheets and a blanket to sleep on. Happy Days!”

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Posted 2 years ago

“A1 product! The day I discovered PetLab was an epiphany! From struggling w smelly kitty litter to having a fresh smelling home is a Godsend! And environmentally friendly too! What's not to love? My go to cleaning product!!”

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Posted 2 years ago

“Love their products for my artificial lawns as we have two dogs”

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Posted 2 years ago

“Absolutely love the PetLab products will be purchasing again.”

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Posted 2 years ago

“I’m very happy with the broom I bought makes yo easy to use and my artificial grass is looking great”

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Posted 2 years ago

“A good product which delivers a very good result on my dogs wee may.”

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Posted 2 years ago

“We have two puppies 🐶 and artificial grass. Using PetLab has made a huge difference in minimising the smell. We also use the laundry solution for their beds and blankets and it is phenomenal.”

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Posted 2 years ago

“i accidently bought the wrong product out of my cart as it was same price within an hour i text hoping to swap to the product i really wanted a reply came that i was in a que and eventually someone would get back to me. the next I heard that day that the product i didnt want was beig sent in the mean time no word .i contacted paypal and rxplained it all to them and they gave me a refund. endless emails from your company telling me its been shipped but NO help what so ever I just wanted to swap products now I get an email3 days later that i can send it back when it arrives for a refund No i will not take it when it comes. simple solution turned into a nightmare”

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Posted 2 years ago

Hi Debbie, Thank you for your feedback, Unfortunately the dispatch process is automated and as a business we strive to give our customers next day dispatch to ensure quickest delivery. Our customer care team work tirelessly to get back to our high volume of enquiries at the quickest pace, however we do ask for a 24-48 hr leniency which unfortunately can sometimes miss the time frame to amend or alter orders processed.

Posted 2 years ago

“This product has been a saving grace for our puppy. Absolutely love this product - I use it on floorboards. Highly recommend. I know that it's safe and won't harm our pets or furniture! Thank you ...Thank you .. Thank you!”

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Posted 2 years ago

“The door mat I purchased is practical and looks good. Doggo actually loves laying on it, so not just for keeping my floors clean! Fast delivery and great follow up.”

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Posted 2 years ago

“Absolutely love PetLab products. Any little 🐾🐾accidents are very quickly cleaned up leaving a lovely fragrance.”

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Posted 2 years ago

“I'll continue to be an ongoing customer because quite simply the products actually work and the customer service is excellent. There's always a risk buying online, always wondering is it just marketing hype or does it actually work......and that's what determines a one time client or a return customer. The products smell amazing, work quickly and so easy to use. Highly recommend the PetLab products.”

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Posted 2 years ago

“As a dog owner I use fake grass dog toilets in my small yard. Previous to finding PetLab I used to fuss about with detergent, vinegar, bicarbonate soda trying to clean and remove stench. None of it worked well. PetLab was the game changer for me and I would now be lost without it. It simply does the job perfectly. I gave some to a friend this week for a carpet accident - her text back " that stuff is amazing!"”

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Posted 2 years ago

“E.N.Zyme solution works an absolute treat - better than anything else I have tried!”

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Posted 2 years ago

“Great products, keeps my house smelling fresh and clean. This is my second order”

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Posted 2 years ago

“Living in an apartment with a puppy/being a clean freak (this is not an understatement) this product is amazing.!!!”

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Posted 2 years ago

“This product is perfect for the small area of artificial lawn we have with our 2 dogs. We use the disinfectant then the deodoriser once a week and it works really well. If we have several really hot days in a row we sometimes have to reapply in just under a week but most times we don't have this problem. It leaves a nice vanilla smell 👍”

PetLab 5 star review on 14th February 2023

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Posted 2 years ago

“Excellent customer service! The purchased product was packed and sent almost immediately. I also had a query about a product. I left a message on the answering machine and it was answered very promptly with efficiency and courtesy. I purchased a Grubby Paw Mat. It was so good, I bought another one!”

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Posted 2 years ago

PetLab is rated 4.8 based on 3,119 reviews