PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“first time I've used pet lab for outdoor and indoor.. I'm really happy with how it takes the urine smell away”

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Posted 2 years ago

“I ordered PetLab to clean artificial grass on my balcony it sadly has not worked at all. Still trying to find the perfect product to remove pet urine”

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Posted 2 years ago

Hi Stephanie, We're so sorry to hear you didn't achieve the desired results, there are always variables that influence the results, and that's why we are here to help! Please feel free to email our customercare@pet-lab.com.au team for further advice or assistance, we can also refer our cleaning specialist who can call you to run through best applications! Take care!

Posted 2 years ago

“Very happy with the prompt delivery of my order and very happy with the products as I have an old dog who now has some incontinence issues.”

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Posted 2 years ago

“Amazing product. Works perfectly to remove urine odours from floors and even carpet. I've even used it for the odd child mattress accident. Really good value when buying in the larger size bottles available too.”

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Posted 2 years ago

“We have a 5 month old puppy who has had zero bladder control these first few months - little accidents everywhere. But thanks to Petlab, no stains and no nasty smells. This product truly works and I don’t know where I’d be without it!”

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Posted 2 years ago

“We have been using the laundry detergent and the Enzyme odour remover for quite a while now. Both products do the job really well- in fact, we couldn't live without the odour remover. We use it in a fillable mop and it's easy to deal with the many accidents we have in a house with multiple cats and kittens.”

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Posted 2 years ago

“The turf Oder stuff does not even work waist of 60$ will definitely NOT ORDER AGAGIN”

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Posted 2 years ago

Hi Taylor, Thanks for your feedback, we appreciate you taking the time to leave us a comment. There are always variables that can effect the results, and that's why we're here to help. Please feel free to contact our customercare@pet-lab.com.au team who can further advise on how to achieve desired results. Take Care!

Posted 2 years ago

“Good quality products a little expensive but great quality”

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Posted 2 years ago

“I found it easy to order from the PetLab website & I received my parcel within a few days. I’m new to these products so haven’t tried all of them yet. Loving the dog mat & drool/slobber swabbed so far & looking forward to trying the laundry detergent this weekend.”

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Posted 2 years ago

“Pet Lab odour removal products worked for me when everything else failed. Best of all - no horrid cleaner smell - it's more like vanilla and I like it.”

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Posted 2 years ago

“Great product use it when my puppy has an accident and have found it great no smells left behind have now bought for our holiday house”

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Posted 2 years ago

“The product takes away the urine smell more than any other product I have used”

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Posted 2 years ago

“An absolute outstanding product. My sister and I bought the stain and odor remover. My sister had raised a few litters of puppies and could not get rid of the urine smell in dog's enclosure. She had tried everything. She is raving about the product and she is a hard customer to please . I recently moved house. I cleaned the carpets before moving in but the carpets still had a funky smell as there had been a number of cats living inside( obliviously not house trained). I also tried lots of other cleaners to rid the house of the smells to no avail.. After using pet lab's products the house smells fresh and clean. BEST PRODUCTS EVER!!!!!!”

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Posted 2 years ago

“We have artificial lawn outside our patio doors and when the dog decided to use it as his place to go toileting, during the summer months the smell was awful until I bought some PetLab. I bought both bottles and instantly after using them, the smell was gone!!! Thanks so much for developing something that masks the smell of a latrine!!!”

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Posted 2 years ago

“Skeptic Converted! I have to admit I had my doubts that ANY product would remove the lingering odour of cat pee - but I am a skeptic no more. I was also impressed with the instructions that were emailed to me by the PetLab team even before I received my E.N. ZYME solution. These detailed instructions walked you through treating a great variety of different surfaces - and as I needed to treat both hard and soft surfaces - this was perfect! I “sniff” tested the treated areas the next day and could not detect any telltale odours (in fact it smells great) and more importantly my cats obviously can’t smell anything either and there has been no repeat incidents of mistaking our home for their litter tray. Love that this is an Aussie company that has found an effective and environmentally friendly answer to pet parent problems - and the customer service and communication from the Team is great too.”

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Posted 2 years ago

“Love this stuff!! I’m confident that using this product will completely get rid of any stains or smells & it also smells really good”

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Posted 2 years ago

“Fantastic products, absolutely true to their word, these are the only products i have used that have ever made a difference. So now these are the only products i will ever use.”

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Posted 2 years ago

“Mat is just what was described and just what we needed. Looks great and absorbs drool from the dog, and dirt from our shoes.”

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Posted 2 years ago

“Great products, definitely smelt nicer than what the old tomcat left behind!”

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Posted 2 years ago

“These products are really excellent. Got the outdoor spray and the laundry liquid. Both work as advertised, really great quality!”

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Posted 2 years ago

PetLab is rated 4.8 based on 3,119 reviews